No reply from Customer service... after a week.

I've been waiting over a week for customer service to get back to me about my product serial number. Case Number:0210958009 Case Description:Chat:SN (CH97281771)
I downloaded a copy of my product's purchase receipt. After waiting 45 mins (it was supposed to be 15 or so) and then spending a half hour on the phone going over the same material twice with two different representatives. I really don't want to do "chat" again. I don't want to spend that much time on the phone. I just want them to check my receipt on my photoshop CS3 so I can upgrade to cs5 on my computer. HELLO anyone working over there in India????
Not sure this forum can help, but this is where I was directed to. Obviously I'm feeling a bit frustrated with Adobe customer service.

The 6 GB Share Everything plan is $80 per month.
Three devices (smartphones) at $40 per phone per month $40 x 3 = $120
Subtotal is $200 plus taxes and fees.
The first bill will include a partial month for the billing cycle where you starting the service and the next billing cycle (full month). There will also be three activation fees at $35 per phone or $105
So far I see $200 + $105 + $60-75 (estimate for about 10 days partial month) to get to $365 to $380 plus any taxes or fees.
So without seeing the exact breakout of all the charges, $412.78 could be reasonable.

Similar Messages

How do I correct bill without getting a reply from customer service or the community forum?

Hello,
I have communicate with lasinah_vzw and jonathan_vzw on the forum and by direct message. I have send documentation of my bills and terminated my account. I now see an older charge that was credited to my account reapplied. There has been no response to all the direct messages or forum comments I have tried to post.
I have not received a reply from you regarding the charge of $93.57 in my account. I had a credit balance of $11.92 on my Nov. 16th bill after crediting my account for a 2-day reconnection at the end of my account suspension. I was unable to contact anyone to re-suspend or end my account. In January I finally got through to Sharon who terminated my account and credited my account for my December and January charges upto termination. Now I see a charge from prior to my November 16th bill that has been re-added to my account. In addition I am getting a notice that my bill is being sent to a collection agency.
If I send all my documentation to you to adjust my bill, get no reply or acknowledgement of receipt or a response as to it's status why is this bill going to a collection agency?
Why has Verizon turned into a bully?
If I do not receive a reply to my earlier attempts to correct my billing I intend to submit all my documentation to the Better Business Bureau.
Thanks... for teaching me a lesson about Verizon "customer" support... UVN

@UVN ".....Sharon who terminated my account and credited my account for my December and January charges upto termination. Now I see a charge from prior to my November 16th bill that has been re-added to my account...."
You are not alone....Promises by Verizon Customer Service don't mean anything anymore.
I successfully suspended a "JetPack Device" WITHOUT BILLING...even got a message on the web site saying I was successful.
Supervisor said "I will suspend without billing during dispute" THEN I WAS BILLED anyway.
This resulted in re-connection fees.
Again, Supervisor said "I will waive Re-Connection fees"....BILLED AGAIN resulting in more fees.
Executive Offices say the supervisors have the training and authority to make decisions..so what happened??
Executive offices also refuse to honor what you are told on the phone.
I am still trying to find an answer to a simple question.
If The VZW web Site allows me to suspend a device and actually pop up a message that I "successfully suspended it WITHOUT billing" How can they refuse to honor it?
OH, It's in the FAQ's and your original contract...So, why does the web site allow it to be accomplished?
There should be a pop-up saying..."THIS ACTION CANNOT BE COMPLETED"
YOU ARE NOT ALONE UVN

While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get

While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get to the chat. Please advise!!!!

MoeGhazal I reviewed your account and it looks like you have have upgraded from a CS4 volume license for Design Premium to a retail upgrade of Design Premium 5.5.
I also show that you made two purchases of CS5.5 Design Premium but the second purchase was canceled. Please make sure you are utilizing the serial number which ends in 7886.
If you are using the correct serial number then it is likely the installer will not recognize your volume license CS4 serial number as being valid for an upgrade. If you can contact our support team then you can be walked through an unlocking procedure to allow you to proceed with the installation. You can contact our support team directly at Contact Customer Care. You may want to try installing a web browser you have not previously utilized. It is likely a toolbar or some other software application is affecting your ability to access chat support successfully.
If you are still unable to reach our support team then please verify the information under your account is accurate. If you can please then update this discussion after confirming this then I can request a member of our support team contact you directly.
Again I would recommend reaching out directly if possible as it will be the most efficient method of resolving your current error.

Installation Nightmare and no help from customer service

I just spent July 2, 3, 5 from 11a-6p and Saturday July 6 from 8-2 waiting for installation of my fios service in my new apartment. When i called them to let them know I was moving they insisted it was available at my new location. When the tech got there at 2 on 7/2, the wiring was not done in the apartment and they needed the help of another type of guy who works for a sub contractor. They called that tech, who said he was coming by the end of the day and he never showed up. This happened again on Wednesday and Thursday. I spent three days of my summer vacation in my house with three kids waiting for someone who had no intention of coming. I called customer service three times and finally got a supervisor on Saturday am who told me they could not tell me if that outside contractor was ever going to show up. They apologized, but thats it. I asked to cancel my service and they were shocked. I had no service anyway. So they transfer me to a relief agent, who was also sympathetic, but told me the chances of the outside contractor showing up were slim and none and that they could schedule me for the end of the following week. That would make it two weeks with no phone/internet/tv but even worse, my vacation was over. I can't even describe how upset I am about losing precious time with my three small children. They finally showed up as I was walking out the door with the three kids to go to the beach and they came walking in. I have not received any kind of help from customer service other than for them to tell me they have no control over their subcontrator. I don't know what to say other than it was a total nightmare. For what I pay for service for the past five years I expected a lot more of them

Ihotka, if you have a problem w/QT's refund process you should post your concerns over @ QuickTime Feedback.

How to pull call reports from Customer Service phones

I have a building that has normal users and a group of customer service users and I would like to pull a report showing how many incoming and or outcgoing calls just from customer service.How would you recomend doing this?

You need to specify what products and versions you are using.
https://
Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 8.6(1)

Terrible customer service after systemboard on T400 died for no apparent reason.

So I hate for my first post to be a negative one, but here goes.
I'm sorry if my actions sound rude or impatient, but I'm sure some of you understand the aggravation and worry that accompanies a computer that suddenly stops working when it is needed.
Warning... here's the abridged version, it will still be long. I have also attached a email I sent to Lenovo websales... it has not gotten a response. So far I have not received parts that were supposed to be shipped. I have been hung up on. I have been interrupted. I have been ignored. I have been told that if I want my product fixed I should upgrade my current existing warranty to an on-site service.
I bought a T400 roughly six months ago. I had minor issues with the sound cutting in and out after waking up from sleep since new. I figured it was probably a driver issue. Never bothered to try and fix it, it wasn't a big deal. Other than that, I loved my T400 and recommended that everybody check out Lenovo if they're in the market for a new laptop. Well... no more. I recently put my T400 to sleep. Left it on my desk and walked away. I came back about 20 minutes later, noticed that all the indicator lights were not lit. Strange... okay. I tried to start it. Nothing. I did a search on google, came up with the procedure to press the buttons to drain the system board. Nothing. Oh no. I immediately call Lenovo since I was going to be returning to classes soon. The phone conversations I had with Lenovo techs were less than stellar. One tech told me he could not ship out the box since the system was down... but he somehow managed to look up my serial number, input my information, and issue a case number. Well... turns out he also closed that case. Since he couldn't ship out a box, I brought it to a local authorized warranty service center. They told me it would be no problem. I dropped it off first thing in the morning, several hours later, a tech had called to tell me that the systemboard was dead (what I thought) and that he had already placed the order with Lenovo and that the part was in stock and should be in the next day. I wait two days and did not hear anything. I call the shop. They call Lenovo. Apparently the part is now backordered and there is no ETA on when it may be back in stock. They said I should pick up my laptop and send it in. So I pick up my laptop and call Lenovo to try and obtain a box. I spoke to one gentlman who seems to empathize with me. He wanted to speak to a supervisor to see if he could have the case elevated. I was put on hold... several minutes later, I was somehow transferred to another tech. This guy had no idea what was going on, he was less than helpful, and he did not seem to be interested in helping me at all. I finally convinced him to ship me a box. When I got off the phone, I realized I should try and obtain some sort of time frame. I called back. Some women picked up. I explained my situation once again. She told me the part was in stock (not what the store and 2 techs had just told me). So I asked if it could be shipped to the store? "Uh... Well..." *Click* She either hung up or we got disconnected. I waited several minutes for a call back. There was none. So I called again... This employee told me that the part does not have an ETA and he has no idea when it might be back in stock. This gentleman is a little pushy and interupts me a few times, but for the most part seems to want to try and help. I was told that Lenovo would keep my laptop for an indefinite period of time until the part is no longer backordered. That's not what I want to hear. I need my laptop for school and research projects. He tells me that if I want to get my laptop fixed in a timely manner, I should upgrade my warranty service to a better one. This raises flags. Is Lenovo just trying to pocket more of my money? Shouldn't the standard warranty cover this? So I decide to email Lenovo and see if they can shed any light on the situation and offer any alternatives. I have tried twice since last week and gotten no response.
Here's the email I sent.
To whom it may concern:
My name is William Xiao. I purchased a Lenovo Thinkpad t400 roughly 6 months ago. The deciding factors in this purchase were all the things I had heard about Thinkpad's excellent reliability, durability, and the outstanding customer service. Unfortunately, none of these have been true in my experience thus far. I had recently put the laptop to sleep. When I came back twenty minutes later, none of the indicator lights were illuminated. The system would not power up. I performed all of the procedures offered by the technical support to completely drain/power down the system board. This did not rectify the situation. When I did call technical support, I do not feel that I was treated with respect. One time I called, the employee was very unenthusiastic to help. The technician was very rude. He frequently interrupted me and did not listen to what I had to say. I asked him to ship a box out. He told me he could not (or would not) do that. He told me to call back the next day with the case number to get somebody else to ship out a box. Or to take it to a repair center. I decided to take it to a local repair center first thing the next morning (Jan 5, 2010). The center assured me that the repair would take no longer than 3 or 4 days. Several days later (Jan 7, 2010), I called to check on the status of the repair. Apparently the system board that was needed was in stock when they ordered it, but became backordered with no ETA on when it might become available again. Unfortunately, I am leaving town to return to college on January 11. The shop suggested that I pick up my laptop and have it shipped to Lenovo. I called Lenovo the evening of January 7th. The first person I spoke to seemed knowledgeable and empathetic to my situation. He looked up the part and said it was out of stock at their depot. I explained to him that I would be returning to school soon and needed my laptop for classes and my research projects. He put me on hold while he went and spoke to a supervisor about escalating the case. For one reason or another, I was transferred to another employee who was not a supervisor. This employee was absolutely clueless about what was going on. His attitude was very poor. He told me that the original case that was opened had been closed on Jan 4 or 5. I had not asked for this case to be closed. When I asked him to to ship a box, he seemed somewhat reluctant to do so. He seemed frustrated when I asked him to have it shipped to a different address. As I said, I would be returning to my school over 200 miles away. I would no longer be able to have the box shipped to my home where I was over winter break. For whatever reason, this employee just did not seem to understand that. I asked if the parts were not in stock, how long would it take to get them in stock and get my laptop repaired. He could offer no answer. I asked him if there was any way this case could be escalated since I cannot be without a computer at school. He told me no. I do not feel that I was treated very respectfully. He told me to call some other department. I asked if I could be transferred. He very reluctantly did so. The other department was closed for the night. I called back to the technical service center in Atlanta, Georgia. This time I spoke to a woman. She told me the parts ARE in stock. I asked if they are in stock, can they be shipped to the store where I was having my computer repaired at. She said "Uh... Well..." and then she either hung up on me or I was disconnected. I waited several minutes for a call back. None was ever received. Thus far, I have been extremely unsatisfied with the customer service that has been offered. I asked if there was any way that a temporary unit could be offered while mine was being repaired since I was told that my laptop would be kept for an indefinite period of time while waiting for the part become available again. Or I asked if they could pull a T400 from the shelves, take the system board out, and use that system board to repair mine. I was interrupted and told no. This seemed to be a common theme: interrupt the customer, do not know what is going on, tell them no to any sort of request. It is interesting that the recording on the telephone says how much Lenovo values customer satisfaction. Well, I am not satisfied at all. This computer is still under warranty. It should not be my responsibility to drive to and from service centers to try and obtain repair. It should not be my responsibility to have to call back whenever somebody decides they do not want to perform a task at that time. Lenovo should be repairing my computer in a timely manner. I was told that if I wanted my computer repaired in a timely manner, I should upgrade my current warranty to a on-site service. I feel that they should be doing whatever is possible in order to best serve the customer. It looks like Lenovo is more concerned with making a fast buck. A computer is very important to my education, as I said, I need it for both classes and research projects. Based on the quality of the product and the customer service that has been offered, I will not be buying any Lenovo product in the future. I was strongly considering purchasing a Edge for both my girlfriend and my mother. And I had previously recommended many people to buy Lenovo after I initially purchased mine. But that is no longer the case. Not only will I likely not be purchasing another Lenovo product, I will warn all of the people I know who are in the market for a new computer to look somewhere else. I really want to like and enjoy my Thinkpad, it is very unfortunate that I cannot and that Lenovo will not do what is necessary to make things right again.
Your very unsatisfied consumer,
William Xiao
Any ideas? Any other email addressed I might be able to reach somebody at?
Thanks for reading that mess. I appreciate any input that this forum may have to offer.

As I said (in my overly long post), I had already brought it to a reputable local warranty service center (still about a half hour to forty minute drive each way) after an employee refused to ship out a box (supposedly the system was down, but he looked up my information and was able to both open and close a case without telling me that he was closing it, he told me to call back about it later) because the turnaround time SHOULD have been faster. I was quoted a 3 day turnaround time, 4 days MAX. I dropped it off first thing the morning after I spoke to somebody at Lenovo. Tech took a look at it later that day, before noon, put the order in, called me to let me know that he ordered the part and that it was in stock. He tells me that generally they receive the part the next day. I hadn't heard from the shop in 2 days. So I call. They call Lenovo, part is now on backorder. That's why they told me to ship it. Now I'm dealing with this headache.
I should not have to spend this much time trying to obtain a warranty. The staff has been rude, unhelpful, and uninspiring.
If something is not done to rectify this situation... at least some sort of apology or attempt to make amends, this will certainly be my last Lenovo product. I will not be purchasing a Lenovo for my girlfriend or family members. I cannot in good conscience recommend that others purchase a Lenovo. My faith in the product and in the company has been corrupted. I would hate to have the new motherboard fail unexpectedly and without reason in another 6 months (which would be just after my warranty runs out), but the service provided thus far cannot justify me spending 140 dollars on a on-site service. If things don't take a turn for the better, it would seem that the best option for me may be to sell my once loved T400 when I get it back and buy a new laptop from a company that actually stands behind their product.
I NEED a laptop for school. The turnaround time I was quoted should have my laptop back to me right before school started again. I have been back to school for a week, and after all this time, they cannot even tell me when I might be able to have my laptop back. The staff flat out refused to offer any sort of temporary laptop for me to use while they held mine for an unknown period of time. I have read of people being offered loaners. They also refused to pull the system board from another T400 because "it will not work." That's just incorrect.
I want to love my Lenovo. I really do.
Edited to add more information. I figured it was better than posting multiple times in a row and cluttering things up.

Poor follow up from Customer Service

Customer Service has very poor follow up. Multiple times I have called with phone not properly working and the initial person was not able to help. After an hour of being on the phone with him he said he would have to have someone else call me back. About 6 months later I called back and this time I waited until they could get me to the right person, but it took another hour plus, however, this time they helped.
The thing that brings me to this comment however is the fact that I called last month when I noticed my usage was going over and tried to get them to up my usage plan. The customer service lady said that because the billing cycle was closed they could not. I know they have done this before and why I went over my minutes when within the prior year I did not even come close baffled me. We discussed the issue with no resolution and finally I just hung up on her. She called right back and said that she emailed her supervisory and that her supervisor will be getting back with me. Yep, you guessed it, no follow up from supervisor. Bill went through, I paid a ridiculous amount for overage and have become a very dissatisfied Verizon customer. Trapped now that I have new phone, but in 2 years I will be gone from Verizon after being with them for over 10+ years. Guess sometimes the little guys get lost. Good luck all!

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Garbage customer service after COMCAST'S OWN MISTAKE

I live in an apartment. Originally ordered a double play deal for Internet and TV (and HD service) on the 27th. It was supposed to arrive on the 29th with my expedited shipping I paid almost $30 for. It never arrived. I called and Comcast told me there was a problem with their system and the order didn't fully process. So it never even shipped. I asked if a Comcast tech could just bring a self installation kit by or something and waive the charge since it was Comcast's fault. So the guy created a new order and sent it out. He didn't even send it out with priority shipping. I was received this new order yesterday. I open it up and its the internet modem and only a regular TV cable box, not HD. Apparently whoever created the order forgot to add HD service to my account!!! So I called and explained my situation. The new lady on the phone said she would send out the HD cable box, but would only be able to do regular shipping, not expedited, unless I wanted to pay more. After all this bs and they won't even waive an expedited fee. Now I won't receive my HD box until Friday at the earliest. So I sat in my new apartment for almost 5 days without internet just racking up data on my phone because of Comcast's fault. Then the TV issue. I paid $30 for expedited shipping all the way back on July 27th. After a number of Comcast's mistakes they won't even waive an expedited fee or overnight an HD cable box to me. Worst customer service I've ever experienced.

Comcast you did it again!!! The new HD box that was supposed to be sent was ALSO NOT ORDERED PROPERLY. It done not arrive today, Friday, and I contacted Comcast and was told there was no tracking number and it was never sent. An agent sent out a new one with priority shipping and waived the priority shipping. So here I am - Comcast screws up three times - I still paid my original priority shipping back on July 27th. At the EARLIEST I will finally get TV service on 8/11. Essentially I paid priority shipping to get TV service at least TWO WEEKS later. How is this even acceptable? Will I get a credit or some sort of compensation to my account for your numerous mistakes Comcast? Might as well just waive my HD fee this time and not even charge me $9.95 a month for it. As it seems the company is too incompentent to get me an HD box in two weeks time.
WILL I EVEN GET A RESPONSE? I can easily go to DirecTV. Horrid customer service. Each person I spoke to on the phone could hardly speak English as well.

Returning to BT but no help from customer services

Hi,
First post on here so looking for somebody "in the know" so to speak about rejoining.
I left 10 months ago for cable but am totally unhappy with them, lots of things really, so wanting to come back to bt.
Sent bt an email from their site following the return to bt link etc. 5 days passed and a youngish sounding girl rang me. All she said was and this is it, word for word:
"I believe you are interested in returning to BT, you must rejoin via the links on the website, we don't offer deals even to old customers returning"
I said well that means I will stay with a competitor, reply from girl... "maybe that's best sir" end of call.
I was shocked, not even a discussion about anything, options etc. Is there some department I could ring to talk to them as this avenue was clearly the wrong one. I do want to return but clearly I am now having second thoughts.
Again, apologies if this is not the correct area but looking for advice.
Thanks.

I was quite dubious about rejoining BT via an online order as previously, I had placed orders to return and they mysteriously disappears, which I was not all too happy about.
However, it appears that they have now turned a corner. I prefer placing the order where I have control over what I choose and also by ensuring that the details I enter are fully correct and accurate; nothing annoys me more than incorrect spellings!
Not to mention that I also received my £130 cashback for joining via a cashback website!
Nevertheless, after placing my order online, everything progressed without any issue. Nobody called me and I never had to call anybody as there weren't any issues. Everything flowed very well. By 8.30am on the activation day, my landline, broadband and Vision were all active!
Kyle
=======================================
If you found my post helpful, please give Kudos on the left!
=======================================

Anyone getting response from customer services?

Hi,
Just wondered if anyone had responses for customer services recently (ocss.msi.com.tw). Been trying to get latest bios for the X48C since still have post problems.
I used to have a login for bioses but that's changed. Obviously I wouldn't encourage anyone send new password..
Posted 8 days ago but still no reply. They used to reply within a day or two.
Cheers,
Wozzy

I made a post about 4 hours ago and received a reply just before, so yes - pretty quick too I must say.
Maybe they are investigating your request?

No longer valid serial number -- save me from customer service

I had purchased a scanner a year or so ago, which came bundled with Adobe Photoshop Elements. I've been using the software without issue, but when I tried to install in my brand-new Mac, an "invalid" serial number message appeared.
I've been going back and forth with customer service at a piecemeal rate, and the upshot is some stranger's name is associated with my serial number (!) and they require proof of purchase. Since it's not easy finding a 2 year old receipt, I scanned the original Mac & Windows disks (which show they are part of a bundle), plus the Canon instruction manual cover. Customer service repeated the mantra, and on my request "escalated" to a supervisor who was in a "meeting."
Can someone please tell me how to install something I legitimately own, and have successfully used for nearly two years with no issues? Much appreciated. (On what I thought was a flash of brilliance, I asked the rep to check the Windows serial number, but I don't believe she did so.)

Can you post the exact text of the message or a screenshot of it?

Incredible SMS update from Customer Services - Sum...

To cut a long story short ... 10th July, two weeks after the promised install date which was given to me back in May and I'm still waiting for the line to be activated.
Having had several ridiculous conversations with first and second-line 'support', who are all reading from their scripts, I'm now told it'll be another week at least.
To back this up, I received the following text message from BRITISH(?) Telecom. I wonder how proud of their organisation the Directors would be if they saw this ... (this is a direct cut and paste from the text message I received, with important detail starred out - I haven't touched any of the rest of the content in any way)
Hello Mr *** ******** Your order for *********** on reference number ********* as your order is delayed for PSTN as there is a Review on 12 July 2012 then after order will progress we will keep you inform . Please update on www.bt.com if any concern. Regards **
Thanks! Really gives me faith in BT. What a pathetic mess.
I shall, of course, be taking my business elsewhere once the line is installed. Another Phone, Broadband and Vision customer lost due to poor service.

hi it would look like there is a provisioning issue at your local exchange I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Problem with XML replied from web services

<cfset ServiceResult = "">
<cfset xmltext=xmlParse('<?xml version="1.0" ?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<SOAP-ENV:Body>
<runProcess xmlns="http://3e.pl/ADInterface">
<ModelRunProcessRequest>
<ModelRunProcess AD_Process_ID="1000000" AD_Menu_ID="0" AD_Record_ID="0" DocAction="">
<serviceType>IInvoice</serviceType>
    <ParamValues>
         <field column="DocumentNo">
                <val>#DOCNO_P#</val>
         </field>
    </ParamValues>
</ModelRunProcess>
<ADLoginRequest>
<user>WebService</user>
<pass>WebService</pass>
<lang>en_US</lang>
<ClientID>11</ClientID>
<RoleID>50004</RoleID>
<OrgID>11</OrgID>
<WarehouseID>103</WarehouseID>
<stage />
</ADLoginRequest>
</ModelRunProcessRequest>
</runProcess>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>')>
<cfhttp method="post" url="http://192.168.1.11:8080/ADInterface/services/ModelADService">
<cfhttpparam type ="XML" value=#xmltext#>
</cfhttp>
<cfset ServiceResult = cfhttp.fileContent>
from the code above, i will get replied and store into ServiceResult as below
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soap:Body><ns1:runProcessResponse
xmlns:ns1="http://3e.pl/ADInterface"><RunProcessResponse
xmlns="http://3e.pl/ADInterface" IsError="false">
<Summary>99 : Transaction Failed C_InvoiceLine</Summary><LogInfo />
</RunProcessResponse></ns1:runProcessResponse></soap:Body></soap:Envelope>
actually what i need is only those information inside the <summary> tag. How can i get the result i need?
Any expert can give their advies? thank you.

You will need to use CF's built-in XML tags and functions. See sample below:
<cfsavecontent variable="serviceResult"><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soap:Body><ns1:runProcessResponse
xmlns:ns1="http://3e.pl/ADInterface"><RunProcessResponse
xmlns="http://3e.pl/ADInterface" IsError="false">
<Summary>99 : Transaction Failed C_InvoiceLine</Summary><LogInfo />
</RunProcessResponse></ns1:runProcessResponse></soap:Body></soap:Envelope>
</cfsavecontent>

<cfif IsXml(serviceResult)>
    
    <cfset xmlResult=XmlParse(serviceResult, true) />
    
    <cfset summarySearch=XmlSearch(xmlResult, "//*[local-name()='Summary' and namespace-uri()='http://3e.pl/ADInterface']") />
    <cfif ArrayLen(summarySearch) gt 0>
        Summary found: <cfoutput>#summarySearch[1].XmlText#</cfoutput>
    <cfelse>
        Summary not found
    </cfif>
</cfif>

How can I automatically delete from deleted folder after 2 weeks

I am sure my deleted folder used to get rid of items after about 2 weeks but now it has deleted items from 2010. How do I restore this facility.
Thanks
John

Tools menu (ALt+T) > account settings > synchronization and storage settings and set it to what you like. Not the mail will also be deleted from the server.

My trial version of dreamweaver won't open... Please help as the people from customer service refuse to! :(

I downloaded a trial version of dreamweaver. It worked for a
few days, then stopped working. When I click on the desktop icon it
loads and asks me if I want to continue with my trial (29 days
left) or enter serial number. When I click continue with trial a
"Dreamweaver 8" banner comes up (indicating it is loading) then it
closes. I phoned technical support and wasn't able to get through
several times. When I finally did (after 45 minutes) the conclusion
they gave me was that THEY COULD NOT HELP ME FOR "FREE" because it
was a trial version. I really want to learn this program and would
really appreciate any help. I also checked out the dreamweaver
download trouble-shooting page and tried a few things which did not
seem to help. My computer is fairly new and has more than enough
memory (160G or so?).
THANK YOU SO MUCH FOR ANY HELP!

I'll try. What are your machine specs. You say 160G of
memory? I am
assuming you mean a 160 gb hard drive. That is not memory.
How much RAM do
you have? What operating system are you running?
Did you download the trial from the Adobe site? Do you have
antivirus or
firewall software that might be blocking the program?
Nancy Gill
Adobe Community Expert
Author: Dreamweaver 8 e-book for the DMX Zone
Co-Author: Dreamweaver MX: Instant Troubleshooter (August,
2003)
Technical Editor: DMX 2004: The Complete Reference, DMX 2004:
A Beginner''s
Guide, Mastering Macromedia Contribute
Technical Reviewer: Dynamic Dreamweaver MX/DMX: Advanced PHP
Web Development
"Catherine Lalonde" <[email protected]>
wrote in message
news:epc33v$93o$[email protected]..
>I downloaded a trial version of dreamweaver. It worked
for a few days, then
> stopped working. When I click on the desktop icon it
loads and asks me if
> I
> want to continue with my trial (29 days left) or enter
serial number. When
> I
> click continue with trial a "Dreamweaver 8" banner comes
up (indicating it
> is
> loading) then it closes. I phoned technical support and
wasn't able to get
> through several times. When I finally did (after 45
minutes) the
> conclusion
> they gave me was that THEY COULD NOT HELP ME FOR "FREE"
because it was a
> trial
> version. I really want to learn this program and would
really appreciate
> any
> help. I also checked out the dreamweaver download
trouble-shooting page
> and
> tried a few things which did not seem to help. My
computer is fairly new
> and
> has more than enough memory (160G or so?).
>
> THANK YOU SO MUCH FOR ANY HELP!
>

No reply from Customer service... after a week.

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