I've bought 640 rubies pack and have used it. But the day after, my pack ran out. I'd appreciate if you could give me back my pack or help me in any way possible.

I've bought 640 rubies pack and have used it.
But the day after, my pack ran out.
I'd appreciate if you could give me back my pack or
help me in any way possible.
The Glu Customer Care answer my question;
Hello, and thank you for contacting Glu Mobile Customer Care
The game you mentioned does not save online. If you have made a backup using "iCloud" or "iTunes backup" then you may be able to restore to that last save point on your device which will include whatever you had for currency at the time when the save was created.
Unfortunately, we do not have a way to restore game progress, this is done by the user on the device itself using the backup and restore method for the entire device.
If you have not performed a backup save for your device before this problem happened and you have lost currency from purchases, please contact the iTunes store customer service to inquire about your purchase and request help regarding this loss of currency issue.. Apple does not allow developers to handle billing issues.
If you get an answer saying that In-App purchases are the responsibility of the developer, please insist that they assist you as we have no way of accessing their purchase records. We are the developer and do not have access to any account or billing information on the iTunes App Store.
We hope this information assists you and we sincerely apologize for the inconvenience.
Regards,
Glu Mobile Customer Care

We are fellow users here on these forums, you're not talking to iTunes Support. You say that you used the pack that you bought and that it then ran out - does that mean that you used it all up ? If you didn't use it all up but your game lost the purchase then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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