I am having lots of problems with MSN seeming to take over my computer! whenI was on the MSN homepage (had not signed in to my hotmail account), I was trying to adjust the site to fit my screen and I hit a MSN icon that said whole page. I clicked on

cannot get out of full page on a website. The websiste page MSN has taken over my screen and the Safari bar with all my information and my Safari is gone! I tried shutting down my computer but cannot get back to what was on it before
Sarah

Try command - control - F or slide the cursor to the top left and hold down the option/alt key while clicking the green circle.

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I need advise and help with this problem . First , I have been with Mac for many years ( 14 to be exact ) I do have some knowledge and understanding of Apple product . At the present time I'm having lots of problems with the router so I was looking in to

I need advise and help with this problem .
First , I have been with Mac for many years ( 14 to be exact ) I do have some knowledge and understanding of Apple product .
At the present time I'm having lots of problems with the router so I was looking in to some info , and come across one web site regarding : port forwarding , IP addresses .
In my frustration , amongst lots of open web pages tutorials and other useless information , I come across innocent looking link and software to installed called Genieo , which suppose to help with any router .
Software ask for permission to install , and about 30 % in , my instinct was telling me , there is something not right . I stop installation . Delete everything , look for any
trace in Spotlight , Library . Nothing could be find .
Now , every time I open Safari , Firefox or Chrome , it will open in my home page , but when I start looking for something in steed of Google page , there is
''search.genieo.com'' page acting like a Google . I try again to get raid of this but I can not find solution .
With more research , again using genieo.com search eng. there is lots of articles and warnings . From that I learn do not use uninstall software , because doing this will install more things where it come from.
I do have AppleCare support but its to late to phone them , so maybe there some people with knowledge , how to get this of my computer
Any help is welcome , English is my learned language , you may notice this , so I'm not that quick with the respond

Genieo definitely doesn't help with your router. It's just adware, and has no benefit to you at all. They scammed you so that they could display their ads on your computer.
To remove it, see:
http://www.thesafemac.com/arg-genieo/
Do not use the Genieo uninstaller!

I'm Having lots of Problems with IOS 6 for the 4S

My iPhone 4S is having tons of issues, I've had it for quite a while.
1. On my iPhone there are quite a bit of songs but about 1/4 of them actually play. The rest are greyed out and I can't play them. Although they don't work on my iPhone, 1/2 to 3/4 of the greyed out songs work on iTunes.
2. Quite a bit of the songs I have on iTunes don't play. I click on them but it completely ignores that I tried to play them and just plays a different song. I've tried playing one song and skipping next to a song that doesn't seem to work but it skips over it.
3. Both Wifi and Bluetooth are greyed out on the iPhone, I've tried restarting it but it doesn't change, I've also reset my iPhone to factory settings then reapplied the information from before through back up but it still doesn't seem to work.
We're probably going to an apple store soon but are there any other things I could do before hand just to see if these issues can be fixed?
Thanks to anyone with advice. Anything helps.

Verify that airplane mode is off by tapping Settings > Airplane Mode.
Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings
Ensure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
If your issue is still unresolved, perform a software restore in iTunes.
http://support.apple.com/kb/ts1559

Having lots of problems with getting a phone line ...

this may be a bit of a long story sorry, but this has now stretched to nearly 2 months without phone and internet and i desperately need help as i rely on both for my business.
we moved in to our new house in october and ordered BT phone and internet on the 18th of October, we've now had 3 engineers out to connect a phone line but yesterday after the 3rd one turned up, and then left without informing me, i phoned BT to ask where he was to be told i now had to rebook my appointment for the 6th of December, nearly 2 months after moving into my house.
first engineer came on the 8th of november, a very nice man who explained to me the phone line in my house was 20 year old outdated underground line which was no longer in use by BT, he phoned his boss and was told he'd need to put up a whole new line. he went away to get a harness and ladder etc, came back and climbed the pole and got the line up and put it to my house. he then took the whole thing down again... came in to inform me that the line didnt meet regulations as it was not high enough, and he couldnt use the other pole as it was too close to electrical wires. he was gutted to have lost a whole day but informed me it is the law that bt have to provide me with a phone line and that if they dont do anything within 3 days i should complain. i was disappointed as i'd taken the day off work for this, being self employed this cost me a lot of money.
next day i was back to work as normal, a new bt engineer phoned saying he was at my house. i said i'd come back to meet him but he told me not to bother, as he'd already inspected the area and decided the first engineer was wrong and he should have infact put the line up at the pole which was beside the electrical wires, so he told me he'd book a new appointment and bt would phone me to let me know.
i waited a week with no phone call or email so i phoned BT myself on Saturday 16th November. i got a lovely lady on the phone who actually seemed horrified at what had happened, she couldnt be more helpful and managed to get me a cancellation appointment the following thursday, 21st november, from the BT engineers and assured me the order would be completed this time. great, but annoying as again i had to be in the house which meant a 2nd day off work costing me a lot more money again.
21st november - yesterday - bang on 9am a knock at the door, great. new BT engineer is there, an older unfit looking gentleman wrapped up in hats and scarfs and huge jackets. straight away he came across to me that he couldnt be bothered with this, he was asking me what line i had, what the previous guy did, what the 2nd guy said needed doing, he didnt know himself. i explained to him and he went away back into his van. he sat there for 30-40 minutes, came back to the door to say he needed a cherrypicker to get him up the pole to connect the new phone line but as it was in another place it wouldnt be here till the afternoon. he then went on to ask me if i would be staying in all day as it would get done today, he said i needed to stay in the house all day 'you wont be going anywhere will you?' i was told to stay and wait for him over and over again. i said this was fine as i'd had to take another day off work, i couldnt afford a 3rd day so i wouldnt be going anywhere.
come 11.30am, he returned, he just said he wanted to update me on that he was heading into the village to fix a phone line then would return, again he asked for assurances i wouldnt leave the house etc and i said thats fine.
12:15pm - a man phoned from BT to rebook my engineer appointment, i kindly explained he was here at half 11 and was returning to complete the job later. the man on the phone said thats fine but please phone us back if he doesnt reappear. at this point i was very worried, phoned the missus for her opinion and we agreed i should phone back so i phoned back straight away. this time i got a nice scottish man on the phone and i explained everything, he went and checked things for me and said the system still said my order was in progress so if the engineer had told me he'd be coming back, he saw no reason why he wouldnt. i was happy with that and agreed.
3:30pm - still no sign so i phoned BT back to say i was worried he had left, it was a nice man on the phone again but talked in broken english and didnt understand me completely a lot of the time... (i have a scottish accent ) the whole call took about an hour but eventually it turned out the BT engineer had indeed just decided to go home, im presuming he decided it was too much work in the wind and rain, and to add insult to injury he'd even told BT my order was completed. i asked the man on the phone if i could talk to someone higher up as i wish to complain as i needed my order completed today, he point blank refused saying he would file the complaint on my behalf which i wasnt happy with but he wasnt having it any other way. he decided to rebook my appointment for the 6th of december despite this meaning i'd need to take a 3rd day off work costing me yet more money. he then had me wait on the phone whilst he typed out my complaint and gave me a complaint reference number, he didnt really check anything with me as to what i wanted in the complaint so i am a bit worried not everything is in there. i could add more on this, im not happy at having to wait for another 2 weeks aswell considering the last lady found me an appointment within just 4 days of me phoning, i believe i should have priority for an urgent appointment?
anyway, i am very annoyed by this whole thing. i have remained patient up until today and now i just dont know what to do, im not the type to complain but this is ridiculous, i can see the same thing happening with the next engineer. i do expect some form of compensation over this whole affair as it is not fair at all that i will now have to take 3 days off my self employed job which is very very costly for me and is money i can not get back. not to mention the loss in business from not having the internet as we take appointments and orders online, we have been unable to use this for 2 months now. the amount of money i have lost over all of this is unbelieveable. fair enough i did not mind at all having to wait for my first appointment, or for taking the first day off work for the work to be done. that was fair enough, i realise these guys are busy and that was the earliest appointment i could have so that was fine. but now that i have to take another 2 days off work is the problem, not to mention all this extra time with no internet.
please could one of you help me out here as i dont know what else to do. ideally im hoping someone could sort out an earlier appointment for me like the original woman on the phone did, getting me a cancellation, as i am in desperate need of it now as december is our busiest month. i also wish to file my own complaint about all of this if possible. thank you in advance for any help and i am sorry for the length of this post. cheers.
Solved!
Go to Solution.

You will not get any compensation from the failure to provide a residential line, apart from what BT say on this page.
Customer service guarantee
BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
If you are waiting for Openreach to deal, then that appointment is going to be the earliest available.
You could take a laptop into town, and use it on the available hotspots. It would also be worth considering adding broadband to the business line, to make things easier at the shop.
As this is only a customer to customer forum, all I can do is to ask a BT Moderator to see if they can help, but I doubt that they can influence Openreach, as Openreach deal with other service providers as well.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I'm having lots of problems with my Macbook, don't know where to start.

I've got an Intel Core 2 Duo Macbook, about 4-5 years old, running 10.5.8. It's set up with two logins, one each for my wife and I. We're having problems with several things:
Every time I open a PDF, Acrobat asks for my administrator password and reinstalls itself.
We use OpenOffice - but every time we quit the application, it opens right up again and recovers the last doc we were working on.
We use two airport express routers - one to create the wireless network and run the printer, one to stream music to the stereo, mostly via Airfoil. It seems overly complex, but the cable comes in one end of the house through the basement, and the stereo is at the other end of the house upstairs, and it worked fine until last week. We've lost contact with the stereo AX, and even plugged in with an ethernet cable I can't set it up - I can go through the menus, and when I try to finalize everything it just sits there blinking amber and eventually I lose the connection with the AX in the basement too - but I get it back upon restarting the computer.
My wife is having problems with copying and pasting in Firefox/Yahoo mail using her login, but I can't duplicate them in mine.
Firefox forgets things in my login that it remembers in hers - like it won't ever open to my homepage, always the "thanks for updating" page. I've googled that and found a few references to the problem, and tips for fixing it (deleting a few files), but they haven't worked for me.
We have intermittent problems with permissions - occasionally I can't write to a folder I created.
In the past I've been able to download HD video direct (without converting) from my Panasonic Lumix LX-5 camera through iMovie, but last time I tried the files were greyed out and unavailable.
A few months back everything froze and it wouldn't start up. A friend, who is a Mac IT guy, had a look at it and reinstalled the system, and it's worked ok since, with the exceptions noted above. We do back up regularly with Time Machine, and for most of the time I've had the macbook I used Saphos antivirus, until I read it could cause problems with Time Machine, at which point I uninstalled it.
I'm not a computer guy, I just want to have a reliable machine I can use every day without having to sit down and reconfigure some settings to get it to work. I have no idea whether these problems are related, or totally random, or a result of something I did. I half want to just forget it and replace the laptop and the one AX I can't get to work, but if it's a relatively simple fix, I'd realy prefer not to spend the money right now.
Any recomendations would be appreciated, and feel free to ask for further information - hopefully I'll be able to provide it!
Andrew

Just curious. Have you opened disk utilities application in the utility folder and select your drive, and run repair permissions. This may or may not help. It also may take awhile if it has never been done. Good luck!

I am not able to access the history button that will empty my cache----they won't light up so I can use them and I am having lots of problems with function

My computer is running stupid and I am being told by my malware bytes that I don't have any problems and when I try to clear my cache none of the buttons work after show history. THEY are all useless and won't light up to use them. I also have not been able to set up zoho as my default email address for all default emails====windows won't let me even though i disabled windows email, I still can't set up zoho.com

When you use the private browsing feature, Firefox does not keep your history after your session. You don't need to clear history manually, you can just close Firefox.
If you're looking for another way to clear you cache, you can use this one:
Open the Options dialog using either:
* orange Firefox button > Options > Options
* Tools menu (if you have the classic menu bar) > Options
Click Advanced, then on the Network mini-tab look for the Cached Web Content section and click the "Clear Now" button.
If you have a large hard drive, this might take a few minutes.
Perhaps, though, we should step back and ask for a more specific description of running wack. What's going on?

Having lots of problems with my firefox. It does not download when I click unless I restart the firefox many times. It does not open a new windows. Help please!

2 problems:
1. Files aren't downloaded when I click download. It only downloads after I restart the firefox many times.
2. New windows aren't being opened.
Help please. I've encountered the first problem since way back, but it wasn't this severe, now the downloading is very limited as I have to restart firefox many many times.

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Some security software is also able to block new window.
Which security software (firewall, anti-virus) do you have?
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls

Having lots of problems with my ipod...

Can anyone help me with these problems i've already tried wiping my ipod and doing the battery test but still nothing...
I have a 4th Generation iPod with 40Gigs of memory
1. My battery is supposed to work for 10 hours instead it works for 1.5 hours
2. My songs will play for about 40 seconds to 2 minutes and then they'll start to stutter and come to a complete stop and then restart
3. My iPod constantly freezes

If you got 1,5 hours of playback time using the battery test, then it needs replacing. I'm of the opinion that bad batteries can cause all sorts of errors.
If it's not under warranty, try Googling "iPod batteries" for 3rd party (and cheaper) replacements.
Even if the poor battery performance is not causing the errors, you need it replaced first of all.

Updated to IS05 and message comes up tat I have not signed up for a data account (which was working fine before update) - suggestions please

Messafe tirtled Cellular Data Account - gives option buttons "later & "now". I select now and a sceen titles 'Cellular Data Account" appear, but never loads fully.

Try resetting your iPad. Hold down the home button and the sleep/wake button till the Apple logo appears and then let it wake up.

Whenever I try to update iTunes to 10.5 I get the message 'There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.'

Whenever I try to update iTunes to 10.5 I get the message 'There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.'
I then uninstalled iTunes to try and reinstall it but I still get the same message for both 10.5 and previous versions, please help!

My situation:
- get error when updating iTunes from 1041 to 1050 or above: "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
My system: XP SP3 with all latest updates.
Found out that the 1051 update fixes a major intrusion possibility during the update process, so I want to get iTunes upgraded to 1051.
Did more research and the following worked (not known if all steps outlined were necessary) (I do not guarantee success nor any more issues as a result):
- ran: MicrosoftFixit.ProgramInstallUninstall.exe (did JUST the patch option).
- ran: Windows Installation Removal Tool.exe (uninstalled JUST the iTunes program installer folder) (this does not remove the actual program).
- removed all apple software update registry entries.
- removed: C:\Documents and Settings\All Users\Application Data\Apple\Installer Cache\(JUST the software updatefolders) (hidden folder).
- removed: C:\Documents and Settings\current user\Local Settings\Application Data\Apple\(JUST the software update folders) (hidden folder).
- DID NOT need to restart
- downloaded latest iTunes update (1051)
- opened using WinRAR
- extracted all files
- ran JUST the apple software update MSI
- it succeeded
- ran JUST the iTunes MSI
- it succeeded
- normally I then uninstall the apple software update program, but DID NOT this time
- DID NOT need to restart
Hope it works for you.

I am trying to install iTunes on my PC, but I get this error: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor." Help!

I am trying to install iTunes on my PC (using Windows 8.1), but I get this error: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor." The iTunes file (64-bit) I am trying to install, is named "iTunes64Setup.exe". What seems to be the problem? Help!

Hey madnest,
Thanks for the question. After reviewing your post, it sounds like you are having difficulty installing iTunes in Windows. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Issues installing iTunes or QuickTime for Windows
Thanks for using Apple Support Communities.
Have a nice day,
Mario

I have just downloaded OSX Mavericks and am having a lot of problems with my iCloud account. I get a message "this iMac can't connect to iCloud because of a problem with (and then it quoted my e-mail address) Does anybody know what the problem could be??

As mentioned above I have just downloaded OSX Maverick to my iMac. I am now having a lot of problems with iCloud. I get the message that "This iMac can't connect to iCloud because of a problem with, and then it goes on to quote my e-mail address. It then says to open iCloud preferences to fix this problem.
I do this and no matter what I seem to do this message continues to return.
Can anybody explain how to resolve this problem (please bear in mind that I am noy very computer literate).
Many thanks
Mike

Hello John
Sorry I haven't got back to you sooner.
Thanks very much for your help, your solution solved my problem.
Thanks again and kind regards
Mike

I have an iphone 4 and i'm having lot of problems: my back camera is blurred although my front camera is fine and working normal. my biggest problem is that the screen is showing colored horizontal lines

I have an iphone 4 and i'm having lot of problems:
_ my back camera is blurred although my front camera is fine and working normally
_ my biggest problem is that the screen is showing colored horizontal lines(as perhaps electrical problems). The phone did fell and I already changed its back and front but everything was normal until these problems appeared suddenly
Please can somebody help me to solve it and tell me what are the reasons?
Thx

you can try turning it off and on again, but i doubt that's gonna work, that sounds like more of a hardware issue. Your best bet may be to contact apple and seek service or replacement

I am having some huge problems with my colorspace settings. Every time I upload my raw files from my Canon 5D mark II or 6D the pics are perfect in color. That includes the back of my camera, the pic viewer on my macbook pro, and previews. They even look

I am having some huge problems with my colorspace settings. Every time I upload my raw files from my Canon 5D mark II or 6D the pics are perfect in color. That includes the back of my camera, the pic viewer on my macbook pro, and previews. They even look normal when I first open them in photoshop. I will edit, save, and then realize once i've sent it to myself to test the color is WAY off. This only happens in photoshop. I've read some forums and have tried different things, but it seems to be making it worse. PLEASE HELP! Even viewing the saved image on the mac's pic viewer is way off once i've edited in photoshop. I am having to adjust all my colors by emailing myself to test. Its just getting ridiculous.

Check the color space in camera raw, the options are in the link at the bottom of the dialog box. Then when saving make sure you save it to the srgb color space when sending to others. Not all programs understand color space and or will default to srgb. That won't necessarily mean it will be accurate, but it will put it in the ballpark. Using save for web will use the srgb color space.

HT204406 I let my match subscription go because I was having a lot of problems with it. I re-subscribed and it reset all my database of music back to when I last had match. How do I fix this?

I ended up letting my itunes match subscription go because I was having a lot of problems with it. I was getting a lot of music where it would play the censored version instead of explicit like I have. After attempting numerous times to fix I gave up and let match expire. I had updated my library by downloading a number of AAC versions from itunes and then manually deleted all of them and added the proper files back by re-ripping my CD's again. I also added a bunch of new music and because I use a rating system, re organized all my music and rated some stuff with new ratings and higher star ratings.
About 3 months passed and I decided to give match another try. After getting it, I found it odd that my database was put there in virtually no time. Not only that, a significant amount of music I deleted (but was in the old match subscription) showed up. I knew it was broken at that point, but today, I was listening to music and items which I know have been updated and changed, have also reverted back to old settings. Is there a way to fix this?
Also, I'm REALLY annoyed with match again. After all my work, I STILL have censored music as my match music. It is really annoying to have different music on my computer than what is in the cloud (not to mention the music which will not upload to the cloud and just constantly says "waiting"!!)

Yeah, and it didn't work.
I had problems when I updated to iOS 5 (lost all my apps - a few of my friends had the same problem) and when there was an update to iOS 4 (camera wouldn't work). The iOS 5 issue was sorted by backup (but I lost the app data) but for the iOS 4 issue I had to return my iPod to get a new one.

I am having lots of problems with MSN seeming to take over my computer! whenI was on the MSN homepage (had not signed in to my hotmail account), I was trying to adjust the site to fit my screen and I hit a MSN icon that said whole page. I clicked on

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