I am setting up my new iPhone 5s with back up from iCloud but only my expired applied is recognised. even though i put in the original correct password it is not accepted as message comes up that "your apple id or password is incorrect". I am stuck.

I am setting up my new iphone 5s using a back up from icloud. Problem arises when asked for Apple id and password the second time for store purchases. It shows my old expired Apple id (my old email address). There is no option to change the id and even when I put in the correct password for the old id (used originally) it kicks me out with the message ""Your Apple ID or password is incorrect" .. this is true  as my apple id is wrong but I cant change it. Anyone know what I should do. Dont have access to my old deleted email account. Thanks

Hello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup.  I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

  • Hi, I set up my new iPhone S4 with iclouds. So the data of my old S3 should move to the S4. However, some applications could not be loaded on the S04. Now some apps are loaded and others not . How can I progress?

    Hi, I set up my new iPhone S4 with iclouds. So the data of my old S3 should move to the S4. However, some applications could not be loaded on the S04. Now some apps are loaded and others not . How can I progress?

    Thanks. I can change the forwarding settings in Gmail to be either POP or IMAP. That is quite simple. I just looked at those settings on the Gmail server and, to my surprise, both are enabled. In order for outlook client on my computer to receive IMAP emails I have to change the email account settings in my current outlook from POP to IMAP. I don't need to be using the Exchange version of Outlook to receive IMAP. I guess I'll do a little research tomorrow on Exchange so i can figure out what, if anything, it might do for me.
    I glanced at the link you sent me and it looks like it might be very helpful - another project for tomorrow.
    BTW: I hit "This Solved my Question" by accident. I meant only to "like' your response so you would get some benefit from the help you've given me so far. I hope I haven't discouraged others from taking a shot at helping me. I suspect there is more than one way to approach this and, as you know, my problem isn't really solved until I have what I need all set up and running smoothly.

  • I just bought a new iphone and I signed on to icloud but hardly anything is showing up on my phone

    I just bought a new iphone and I signed on to icloud but hardly anything is showing up on my phone. How can I get all my apps, pictures ect

    You have to start by erasing your phone.  If you have any newer data on your phone that is not contained in the backup you'll need to save that first.  Then go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens on the phone and when given the option, choose Restore from iCloud Backup and follow the prompts, choosing the backup of your old phone to restore from.
    Be sure your phone is connected to wifi and your charger while it is restoring the backup.
    More details here: http://support.apple.com/kb/ph12521.

  • My wife's new iPhone was automatically backing up to iCloud. Now my 5mb limit is not allowing me to get my email. I turned off the automatic backup, but I do I get the storage capacity back?

    My wife's new iPhone was automatically backing up to iCloud. Now my 5mb limit is not allowing me to get my email. I turned off the automatic backup, but I do I get the storage capacity back?

    Turning off automatic backup doesn't delete anything from your account, it only stops it from continuing to back up to iCloud.  If you want to reduce your iCloud storage, this article provides some suggestions: http://support.apple.com/kb/ht4847.

  • Okay so i had an iphone 5.  I backed it up on icloud. Then i got the new iphone 5s i restored ot from icloud from my previous iphone 5.  Now everything works find execept now the games are slowy and drops the frame rate and look choppy. Please help.

    Okay so i had an iphone 5.  I backed it up on icloud. Then i got the new iphone 5s i restored ot from icloud from my previous iphone 5.  Now everything works find execept now the games are slowy and drops the frame rate and look choppy. Then i restarted my iphone 5s as a new device downloaded the same apps even the ones optimized for ios 7 and the games still lag. And i just got my iphone 5s replace.  The funny thing is.  While im playing games and their running choppy and slow and if i take a snap shot inside the phone. They run smooth and HD but just for a few seconds and boom they go back to slow and choppy.  Is it the ios 7 or the iphone 5s it self? Like i said this is my replacement iphone 5s because the other 5s did the same thing. And it was running slowly.

    As far as I know you can't delete the primary email address for an iCloud account.  It's assigned when the account is created.  But your neighbor wouldn't have been able to get into your iCloud account without your Apple ID and password.  Are you sure the account wasn't still on your phone when you gave it to him?
    You could migrate a copy of your data to a new iCloud account but I would still be concerned that someone else was using my old account, which presumably still has your data in it.
    I'm fairly certain that you're going to have to have iCloud support help you sort this one out as they may have the ability to make changes to an existing account that users can't.  Make an appointment with the genius bar at a nearby Apple store and have them take a look at it.  If necessary, they should be able to contact iCloud support for you.

  • I have the new iphone and thought I could download Netflix but only found "Netflix Instant's  Best Movies" in the apps. I pay for Netflix monthly. Is it not possible to download it here and use it on the iPhone?

    I have the new iphone and thought I could download Netflix but only found "Netflix Instant's  Best Movies" in the apps. I pay for Netflix monthly. Is it not possible to download it here and use it on the iPhone? Insight appreciated.

    TJBUSMC1973 wrote:
    The iPhone is working, as designed and advertised.  In this case, the user failed to educate themselves properly, either by proper research or asking the right questions, before purchasing the device.
    I understand that the OP failed to do research. But then, I wasn't replying to the OP. I was replying to Chris. I have Verizon. I can talk and use data at the same time with my Droid Maxx. Therefore, the problem is not just with the network. It would be technically possible for an iPhone to do that on Verizon/Sprint if Apple had chosen to use a different chip, such as the kind other phone manufacturers have elected to use.
    Of course, this is probably all irrelevant to the OP's issue. It was merely a point of clarification, especially for those people who are used to being able to use both voice and data at the same time on Verizon. When they switch to an iPhone, they are often surprized at the limitation.
    Best of luck.

  • I have both my iPhone and iPad backing up via iCloud, but they are not sharing the information between devices ie if I purchase an app on one it does not transfer to the other although the backup is successful via iCloud.

    I have both my iPhone and iPad backing up via iCloud but the data is not being shared between the devices. When I backup it appears to be working as there are no error messages but the data is not shared between each. Any help would be great as this is very frustrating.

    Backing up to icloud is not the same as syncing data between devices.  Go to
    Settings>Store.  Turn on the automatic downloads that you want on that screen.
    Settings>iCloud.  Turn on the features you want to sync between devices.

  • TS4062 I replaced my iPad with a new one. I backed up to iCloud but did not do a physical iTune Sync. Now I am having trouble recovering some Notes and Photos. I have been reinstalling Apps from the App Store. How do I recover my Notes?

    I replaced my iPad with a new one. I backed up to iCloud but did not do a physical iTune Sync. Now I am having trouble recovering some Notes and Photos. I have been reinstalling Apps from the App Store. How do I recover my Notes?

    Thank you again for all of your help!! I really appreciate it!
    I think I am following -- I was able to upload to my iPhoto and all photos and videos are there that is a plus! I tried to create an Event in my iPhoto and put all of my photos in that event but for some reason, now my iTunes it not recognizing that Event in my iPhoto. It is not allowing me to import just that event at the moment but I may be doing something wrong. At least all of my pics and vids are in iPhoto so that is a plus and I know they are at least saved somewhere. Just for some reason, my iTunes it not locating the event that I created with only those photos.
    Thank you for letting me know about my contacts! How do I know if I have the contacts app?
    Also, I had no clue that my iCloud could be backed up via cellular data! However, is this a new feature with the most updated iOS?? Unforutnatly I am like 2 iOS updates behind because I don't have enough storage on my phone. I still get the notification that my phone needs to be plugged in and connected to wifi in order to back up to the cloud :-(
    How can I sync using USB? Right now when i click on the info tab for my iPhone in my iTunes this is the answer that I get -- I am a little unclear as to what it means.
    Sync Contacts:
    Your contacts are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone
    Sync Calendars:
    Your calendars are being synced with you iPhone over the air from iCloud. Over-the-air sync settings can be changed on you iPhone

  • TS3682 I'm trying to set up my new iPhone 5s with my iCloud account.  I backed up my iPhone 4s before I started.  I got an error message about backing up from my mac and my mac had installed an update.  However my new iPhone 5s looks frozen??

    I'm trying to set up my new iphone 5s.  I've backed up my icloud for my 4s to my mac.  When I've tried to download from my icloud to my 5S i got an error message and my mac has updated itunes (I think).  My new 5s is just sitting with the apple logo and a bar underneath which has moved about 10% but nothing for about 20 mins.  I can't turn the 5s off?  What do I do?

    Problem resoled -  it sorted itself out!!  Thought I'd broken it before I'd even used it.

  • I set up new phone (5) as a "new phone instead of backing up from icloud. How can I get back in to use the icloud backup? If I hit "delete account" does that just clear the new phone or does it get rid of my whole icloud account.

    In the set-up process I clicked "set up as new phone" when I should have clicked "back up from icloud". I can't use itunes for the back up as it is not current. Is there a way to get back into setup? If I click "delete accout" in icloud management will it clear just my phone (so I can start over) or will it actually delete my icloud?

    Settings>General, scroll to bottom of screen and tap Reset, choose to delete all data.  Then attach to itunes and choose to perform a restore.  You'll get the option to restore from icloud.

  • My new ipad won't back up from iCloud

    I just got a new iPad wi-fi/4G LTE and for some reason it won't back up from my iCloud account. When I'm setting up my new iPad it says no back ups available even though I have my old iPad set to receive back ups from iCloud.  

    http://support.apple.com/kb/HT1766?viewlocale=en_US&locale=en_US
    Go to Settings>General>Reset and tap Erase All Content and Settings.  This will erase your device.  Then you will go through the setup screens again as you did when your device was new, and when given the option, select Restore from iCloud Backup.

  • How do I set up my new iphone 5s with the adobe account that I use on my iPad?

    I have been successfully using my iPad adobe reader account for years and now want to also use it with
    my iPhone.  Can I do that or must I set up a separate adobe account?

    Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support

  • HT1386 I am trying to setup my new iPhone 5s with iTunes, but after I have synced everything te screen continues to say connected to iTunes, how do I continue with setting up my phone?

    I am trying to set up my new iPhone 5s with iTunes, I've connected my phone to the computer and synced all of my apps and music, but the screen on my phone still continues to say connected to iTunes and doesn't seem to be continuing on with the set up. Any ideas on what's wrong?

    Hi Bomag,
    If you are having issues restoring your iPhone and are unable to get past the Connect To iTunes screen, you may find the troubleshooting steps outlined in the following article helpful:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/HT1808
    Regards,
    - Brenden

  • I am trying to set-up a new iphone, have restored it through my PC

    I am trying to set-up a new iphone, have restored it through my PC but when I try to sign into the icloud using my apple IDpassword the verification keeps timing out, can anyone tell me how to fix it?

    Delete the iCloud acccount, then sign back in.

  • I want to change my shipping adress to another country, but iPhoto still uses my former country even though I changed my Apple ID.

    Hi
    I recently moved from Belgium to Austria. I want to order something from iPhoto, but my shipping adress doesn't change even though I changed it on my Apple ID.
    I can retype the street and adress, but not the country. anyone know what to do?
    Thx

    Have you set the Print Product Store in the iPhoto Preferences?
    In the Preferences > Advanced panel set the Print Products Store to "Austria".

Maybe you are looking for

  • Camera Raw Preferences in Adobe Bridge CS6

    I can click on Camera Raw Preferences from the Adobe CS6 Menu, but nothing happens. No error meesages come up, but nothing happens. I recently installed ACR7.3. I did have some problems getting ACR7.3 installed. The updater from Photoshop and Bridge

  • Wifi randomly disconnects from my macbook pro running 10.9.2.

    Wifi randomly disconnects from my macbook pro running 10.9.2.  Rebooting is necessary to regain the wifi connection.  The wifi power indicator indicates a full connection, but the card sees no wifi networks. I have renamed the location, deleted and r

  • ITunes producer import error

    I have completed my first iBook and wanted to publish...which fails of course. Everything works fine through the whole iTunes Producer thing until it says "Import error" in the package status. When I go to the contact us at iTunes Connect and try to

  • New Features JDeveloper 10.1.3 Links

    Some of the section header links do not get directed to section. All the links in the first column do not get directed. http://www.oracle.com/technology/products/jdev/collateral/1013newfeatures.htm#Java%20Running%20and%20Testing

  • 数据库莫名其妙连接不上,一会有好了

    在alert_sid.log里面有这些错误日志: 287 Errors in file /data3/oracle/diag/rdbms/aiobs/aiobs/trace/aiobs_ora_22393.trc: 291 SVR4 Error: 2: No such file or directory 293 Errors in file /data3/oracle/diag/rdbms/aiobs/aiobs/trace/aiobs_ora_22393.trc: 297 SVR4 Error