I am switching from PC to MAC but I cant get thru to customer service and am on hold for over 2 hrs.

How do I switch???

You can contact our chat support at http://adobe.ly/yxj0t6. They can do a search on your serial number to find the account you registered your software under. Please keep in mind that the platform swap process is only available for the current version. Since you are indicating that you have Lightroom 3 and Photoshop CS5 you would need to purchase an upgrade or a new copy of the Student and Teacher edition whichever is cheaper.
You may also want to consider the Creative Cloud as we do have an educational price available for this subscription service and it includes both of the applications you have indicated. It is also multi-platform so you can use it on Mac and Windows. You can find more details at http://www.adobe.com/products/creativecloud.html?promoid=JQPEQ.

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HT1473 I imported songs onto itunes AND my ipad but i cant get it on my ipad and that is where i really want them. how do i find and get them on my Ipad? i tried the support area but that didnt help at all.

I imported songs onto itunes AND my ipad but i cant get it on my ipad and that is where i really want them. how do i find and get them on my Ipad? i tried the support area but that didnt help at all.

Did you purchase them on your iPad with the same Apple ID that you are using for iTunes on your iPhone and that iTunes on your Mac is sign into?

Want to switch from PC to MAC but have a few questions first.

Hi
It's time for me to upgrade my old computer and I am seriously considering switching over to a Mac but I have a few compatibility concerns that I would like to address before making my final decision.
I use my PC for business and regularly use Excel, Word and CorelDraw. I have numerous documents that I have created using these programmes. I was wondering firstly if I will have any problems loading CorelDraw onto the Mac and then will I find that I cannot open some of my old documents?
I also have several other programmes that I have downloaded from the internet (for a fee) such as SiteStudio6 and I also have a webpage hosted by Windows Hosting. Will they by usable by the Mac or will I have to download them again for the Mac version (and presumably pay for them again)?
Many thanks
Nicole

So if I understand correctly, I can use my Windows CD to load Windows onto the Mac and continue using Corel Draw and Site Studio 6 that way.
It may need to be a retail Windows disc (the type that is sold separately) to do a fresh installation onto a virtual machine. If it's the type that comes with the PC, it often only works on that PC. But yes, that's the way it works. And as I mentioned, VMware Fusion has a feature that imports your current Windows installation from an existing real PC, so if you use that feature, you would not need to reinstall Windows or those apps. I'm not sure if Parallels has that feature. VMware Fusion is $70; Parallels Desktop is $80. Those are retail prices, so look for specials.
I won't have any difficulty with my Word and Excel documents - Mac should be able to open them using one of its programmes. But do I have to purchase the Mac equivalent of MS Office or is it pre-installed?
If you want Microsoft Office, you have to purchase it separately. There are different versions from the +Home and Student+ edition, to the business edition. iWork, which is Apple's office suite, can open typical office documents; you can download a trial version (it may be pre-installed) that is good for 30 days, so you can see if it will work for you. Even the built-in TextEdit app can open basic Word documents. iWork '09 is $79 retail (you can probably find it for less), which is less than any of the Office editions.
I currently use Outlook to receive mail from my Windows Live Mail account. Is the Mac equivalent of Outlook bundled with the machine and can I import Windows Live Mail into it?
Office for Mac includes Entourage, which is Microsoft's Mac equivalent of Outlook, although it is not exactly the same. I don't know how it would work with "Windows Live Mail." The next version of Office for Mac is supposed to have Outlook. The built-in Mac OS X email program is called Mail. It can connect to standard POP or IMAP email services. Again, I don't know enough about "Windows Live Mail" or "Windows Professional Hosting" to know how it would work with it. If it uses Exchange, Snow Leopard has built-in support for Exchange.
It's a big decision as I doubt I will be able to purchase another computer for at least another 5 years or so
You should probably buy AppleCare with the Mac. Then you are protected against failure due to manufacturing defects for a total of three years. You also get phone tech support from Apple for those three years. The standard warranty is for one year, with 90 days of free phone tech support.
And keep in mind that current Macs are Intel PCs. Some say Intel Macs run Windows better that most "real" Windows PCs. At worst, if you cannot find a Mac solution that is acceptable, you can keep using your current Windows solution. And since you seem to be a creative professional, your actual work will be on what is usually the platform of choice for the creative types.

Trying to use the plug in to switch from iPhoto to lightroom but all I get is a window that says "checking iPhoto library" Whats happening?

rying to use the plug in to switch from iPhoto to lightroom

1. Back up your Library now. You don't use iPhoto to back it up, you can do it simply by dragging the iPhoto Library from the Pictures Folder to the External Disk
2.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

Debating the switch from PC to Mac?

Hello,
I am debating the switch from PC to Mac, but I currently use CS5 and Lightroom 5. Is it possible to do a Platform Swap? I would HATE to have to purchase CS6 (and Lightroom, if applicable) on top of a $2500 upgrade on a computer.. Help, please!
Kristi

Yes, you will need to cross upgrade to CS6 Mac for $200, but the Lightroom license is also for the Mac and you can activate using your present serial number.
Gene

I've just downloaded facetime and every tie I attempt to open it I get the message"there was a problem with facetime you need to quit and reopen facetime" I've tried this but I just get the same message again and again

i've just downloaded facetime and every tie I attempt to open it I get the message"there was a problem with facetime you need to quit and reopen facetime" I've tried this but I just get the same message again and again

Hello tadom,
Thanks for the question. The following article outlines the exact error message you described, and a potential resolution:
OS X: "An internal FaceTime error occurred" alert after clicking Facetime icon in the Dock
http://support.apple.com/kb/TS4457
Thanks,
Matt M

I have CC for work and my PC to do work at home. At home I switched from PC to Mac this weekend. I want to redownload my apps for the iMac but it's telling my I'm using a 30 day free trial. I need to discontinue the PC apps and download to the new compute

I have CC for work and my PC to do work at home. At home I switched from PC to Mac this weekend. I want to redownload my apps for the iMac but it's telling my I'm using a 30 day free trial. I need to discontinue the PC apps and download to the new computer.

YOu need to sign out of the PC thru the CC manager and then sign in on the Mac.

Hi, I migrated from PC to Mac, but I can't find some files I had in the PC, this files were invisible but just before migrating I switched off the "hidden" option, ¿Does this files migrated as hidden files or they didn't migrated?

Hi, I migrated from PC to Mac, but I can't find some files I had in the PC, this files were invisible because I had them as hidden but just before migrating I switched off the "hidden" option, ¿Does this files migrated as hidden files or they didn't migrated?

If the filename starts with a dot (.thisfile), then it will be hidden on the Mac.
You can use a 3rd party App, such as EasyFind to search for the file on your Mac, and then re-name (remove the dot)

Hi. Just switched from PC to MAC (lion 6.7) and I am trying to import my bookmarks but Firefox for mac will not recognize the file. How do I move my bookmarks to my MAC from my PC?

Hi. Just switched from PC to MAC (lion 6.7) and I am trying to import my bookmarks but Firefox for MAC will not recognize the Bookmark back up file. How do I move my bookmarks to my MAC from my PC?

Make sure that the backup file with the bookmarks has the correct file extension: .html for a HTML backup and .json for a JSON backup. 
You can check that via the right-click context menu of that file and open the Properties. 
If you are not sure about the file type then you can open the file in Firefox via "File > Open File" 
A JSON backup will show as one long text line without line breaks and a HTML backup as a web page with clickable links. 
A JSON backup starts with: <nowiki>{"title":"","id":1,"dateAdded":</nowiki> 
An HTML backup starts with: <nowiki><!DOCTYPE NETSCAPE-Bookmark-file-1></nowiki>

I recently switched from PC to Mac and am able to find and transfer most of the larger files of music to iTunes, but there are about 750 songs that are held in sub-files that require me to dig in and transfer them one by one to iTunes.. I've tried transfe

I recently switched from PC to Mac and am able to find and transfer most of the larger files of music to iTunes, but there are about 750 songs that are held in sub-files that require me to dig in and transfer them one by one to iTunes.. I've tried transferring the parent folders, but it doesn't seem to work. Does anyone know of a more efficient way of getting iTunes to dig into the subfolders and transfer the music without me having to go one by one?

There is a good general guide to switching from Windows to Mac at the following link that touches on moving music as well How to Move to a Mac - Get your stuff from your PC to your new Mac
There are also these guides:
How to move music between authorised computers
Networking with a Windows PC
Don't forget to deauthorise your old PC if you are disposing of it so you don't use up your 5 allowances: About iTunes Music Store Authorisation and Deauthorisation

I have switched from PC to Mac how do i use my windows version of adobe photoshop CS3 on my MAC?

i have switched from PC to Mac how do i use my windows version of adobe photoshop CS3 on my MAC?

rebel1568,
All Photoshop versions through CS6 came with platform-specific licenses, either Windows or PC. You could get a cross-grade of platform swap at a nominal cost but not for older versions, only for whatever Photoshop versions was current at the time.
CS3 is totally out of the upgrade or cross-grade loop. You'd have to buy a new license for CS6 Mac or subscribe to Photoshop CC, as Trevor points out.
Curt Y is correct in that CS2 will not run on current Mac-Intel machines. You would need a used Mac G5 or G4 with a PowerPC (IBM) CPU, which have been obsolete since mid 2006.
Of course, you could run your Windows on your Mac if you installed and ran BootCamp or Parallells.

I am writing to this forum to ask for help in determining whether Aperture will satisfy my needs when I switch from Windows to MAC in the near future.

I am writing to this forum to ask for help in determining whether Aperture will satisfy my needs when I switch from Windows to MAC in the near future.
I am currently using Photoshop Elements 8 on Windows 7. After several years of use, I am self taught and adequately proficient for an amateur. What I didn't realize (until I started researching my upcoming migration on the Internet) is that I actually use PE8 for two functions: digital asset management and digital editing.
Regarding Digital Asset Management: My research leads me to understand that PE on MAC does not provide the same level of organizational capability that I am used to having on Windows, instead providing Adobe's Bridge which does not look very robust. Furthermore, iPhoto, which come on MAC will not support the hierarchical keyword tagging that I require to organize my library of photos. The two SW applications which I am thinking of switching to are either Aperture or Adobe's Lightroom. Frankly, I'm thinking that it would be smoother to stay within the Apple product line.
So the remaining question is whether Aperture will support my digital editing needs. The tweaks that I do to my photos are not very complex (no, I do not want to put people's heads on other animal bodies). But could someone who uses Aperture tell me whether It will allow me to do the following kinds of edits?:
- If I have a photo where someone's face is too shadowed, can I lighten just that person's face, and leave the rest of the photo as-is?
- if I have a photo where the background is cluttered (eg, 2 people in front of the Parthenon which is undergoing renovation), can I remove just the construction cranes?
- Can it splice together several separate photos to give a panoramic?
If, once I get Aperture, I find that it cannot enable the kinds of editing that I do, I would probably get PE11 in the future. However, if people in this forum tell me that Aperture will definitely not support the kinds of editing which I've described in the previous paragraph, I would prefer to get PE11 with my initial configuration (since someone will be helping me with my migration).
Thanks in advance for your consideration and help!

I am concerned, however, about using a non-Apple Digital Asset Manager in OSX. I would really like to avoid integration problems. Is using PE11 to import and catalog my digital photos likely to cause conflicts?
Thanks for any insight on this
Amy,
Not so much conflicts as maybe a little less seamless integration with Apple software and perhaps some third-party software providers in the Mac App Store where some programs build in direct access to iPhoto and Aperture libraries for getting images into those programs easily. Typically, there is a manual command to go to Finder (think Windows Explorer) to browse folders.
One caution to mention however, is that the organization you set-up in PE Organizer is unlikely to transfer over to either iPhoto or Aperture if you decide to change at some point.
The only real stumbling block that I see in your opening comment is that you want hierarchical keywording (Kirby or Léonie can go into the details on keywording limitations as I stay at one level). If you can work with the keywording schemes of either iPhoto or Aperture, then using PE for your external editor (either program supports setting an external editor) would probably be ideal since you know PE well. This is the idea with the Mac App Store version of PE (editor with no organizer).
Note - I use Photoshop CS6 (full version) with Aperture and it works really well. The only downside is that Aperture has to make either a TIFF or PSD file to send to an external editor so that the original file is protected by not sending it to the pixel editor. While TIFF or PSD files protect the integrity of the image information without degrading it, they are typically much larger file sizes on disk than either RAW or JPEG files. Therefore, your library size (iPhoto or Aperture) will balloon quite a bit if you send a lot of files to external editors.
One other possibility for an external editor would be a program called Pixelmator. It is pretty similar to early versions of Photoshop, but built for Mac. Other than the panoramics you want, it will do most pixel editing that PE can do. It is not an organizer, so it is built to go with either iPhoto or Aperture. It does have differences in how you complete certain procedures, so there is bit of a learning curve when you are used to doing it the Adobe way.

Switching from PC to Mac, and lost my iTunes-purchased music!

When I switched from my old PC to my new Mac, the changeover was fairly smooth except that I no longer have access to the music I had downloaded from iTunes (or so it seems). I can see the downloaded music listed in my iTunes account, but it doesn't appear in iTunes or on my iPod. Is there a way to re-download the files or somehow regain access to these tracks without re-paying for them?

The policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage."
You could try contacting the iTunes Music Store Customer Service and explain the circumstances to them, you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service

Switching from Windows to Mac. Is it worth it? Please help!

Hey everybody,
I think I finally made my decision to switch from windows to Mac,..the I-book. G4 (not the power book). The I-book I want is around 1299.00, with the wider screen,..than the smaller i-book.
Anyhow,.what led me to this decision was just sending back the Sony FS series. It was sleek beautiful and"white" like I love,..but the speakers were awful. I have just about given up on trying to find a decent notebook. I love the look of the i-book,..but cant get that gorgeous wide screen from Sony out of my mind. It was more than the speakers. Just too noisy. Anyway...if you bought this i-book all over again,..would you? Alos I have a brand new Linskys Router with the built in Security. Would the Macs intergrated wireless card,..work with my router?
Please help!
Lil
planning on getting this notebook. Need advice

I'm afraid you're not exactly going to get an unbiased opinion here
As a long-time Mac fan (back since System 6) who was forced into a PC world man years ago, OSX has re-kindled my passion for computing. I'm an old Unix guy and OSX has combined the best PC operating system with the power of Unix. To the average user who doesn't care about shell scripts and porting free applications, what you'll get from Unix is a tremendous amount of reliability and security...
One of the best reasons for anyone to switch to the Mac was summed up in a post over on iLounge as a reply to someone who was switching. When asked why anyone would switch, one reply simply said, "...because he realises that a computer should be a productivity tool, not a virus scanner."
In the year since I've bought my Mac Mini, the only failure I've had has been a crash of Virtual PC (an emulator that will allow you to run your old Windows-based applications), which took the virtual disk out and forced me to reinstall my Windows environment. That's nothing different than I've experienced countless times on my old PC.
That said, I'm looking at a 12" iBook. I didn't even consider the 14" because I don't want something larger that doesn't give me extra screen real-estate. I debated the 15" Powerbook but decided I don't really need it's larger screen, and I'd rather have something more portable. There are companies out there that sell dual-layer DVD-RW drives that can be installed in an iBook (even the 12" Powerbook only ships with a single-layer DVD burner).
512mb should be plenty, unless you plan on editing video or running Virtual PC--in which case, I'd recommend at least a gig.
Mini Mac OS X (10.4.3) 12" iBook + 2.3ghz Powermac on the way! Former Newton OMP user.

IPod classic - switching from Windows to Mac

I have an iPod classic and am switching from Windows to Mac - what's the best way to retain my iPod library? Thanks!

If you just want to connect and use the iPod on the Mac then set it to manual update on your PC first. The content of iTunes and the iPod are not syncronised in this mode so the two can be different. You can directly access the content of the iPod and play it through iTunes and you can drag and drop whatever you want to the iPod from either library:
Using iPod with Multiple computers
Managing content manually on iPod and iPhone
Syncing Music to iPod
Something else to be aware of when using an iPod in manual mode is that the "Do Not Disconnect" message will remain on the display until you physically eject the device: Safely Disconnect IPod
Macs can read Windows drives, the iPod shuffle for instance comes Windows formatted and is fully supported (you can update the firmware or restore it on the Mac and it retains it's Windows formatting). Other iPods (such as a 5th Generation or Classic for example) can be used in Windows format on a Mac but have to have the firmware updated or be restored on a PC to maintain the formatting. If however you don't intend using the iPod on a PC again you'll need to transfer your library from your PC so you can restore and reformat the iPod and keep it's firmware updated.
Once you are safely connected there are a few things you can do to restore your new iTunes directly from the iPod. If you have any iTunes Music Store purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
The transfer of content from sources such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there are a number of third party utilities that you can use to retrieve music files and playlists from your iPod. I use Senuti but have a look at the web pages and documentation for the others too, you'll find that they have varying degrees of functionality and some will transfer movies, videos, photos and games as well. This is just a small selection of what's available, you can read reviews and comparisons of some of them here:
Wired News - Rescue Your Stranded Tunes
Comparison of iPod managers
Senuti Mac Only (Currently only the beta version is iPod Touch & iPhone compatible)
PodView Mac Only
PodWorks Mac Only
iPodDisk PPC Mac Only (experimental version available for Intel Macs)
TuneAid Mac only (iPhone and iPod Touch compatible)
iPodRip Mac & Windows
YamiPod Mac & Windows
Music Rescue Mac & Windows
iPod Music Liberator Mac & Windows
iGadget Mac & Windows (iPhone and iPod Touch compatible)
Floola Mac & Windows
iRepo Mac & Windows (iPhone and iPod Touch compatible)
iPod Access Mac & Windows (iPhone and iPod Touch compatible)
TouchCopy Mac & Windows (iPhone and iPod Touch compatible)
There's also a manual method of copying songs from your iPod to a Mac or PC. The procedure is a bit involved and won't recover playlists but if you're interested it's available on page 2 at this link: Copying Content from your iPod to your Computer - The Definitive Guide

I am switching from PC to MAC but I cant get thru to customer service and am on hold for over 2 hrs.

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