I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

Hi there!
Are you certain that the serial number is for InDesign? And the correct version?
Please feel free to PM me if you wish to verify the serial number.
Thanks,
Amy

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I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

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