I am trying to buy an app. I had to update my credit card info. It won't take the update and the screen is frozen - I cannot go back into the app store.

I am trying to buy an app on my Iphone5. I needed to update my credit card info. It wont take the updated info and the screen is now frozen. I cannot go back into the app store

It's a network issue, not an account balance issue. Troubleshoot your network or just restart your iPod and/or router, try connecting to the Store a bit later, or try the download in iTunes on your computer and then sync the purchase to your device.

Similar Messages

  • Why do I have to update my credit card info for a free app???

    I put a block on my credit card due to fraudulent activity and now I want to install a FREE app, why do I need to update my credit card info for a FREE app? If you will only charge me if I actually purchase an app or content what is the purpose for asking me?

    For identification purposes.

  • The last 3 or 4 times I have tried to access my account, it has told me it has been deactivated and I have to reset each time, or give credit card info again.  Why is this happening and how do I stop it?

    The last 3 or 4 times I have tried to access my account, it has told me it has been deactivated and I have to reset each time, or give credit card info again.  Why is this happening and how do I stop it?

    You must contact iTunes support to get the problem resolved.
    http://www.apple.com/support/itunes/contact/
    If there is a problem with your account or payment info, you cannot
    download anything (including free apps or updates) until the matter
    is resolved.
    In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros.    http://support.apple.com/kb/HT5552

  • How to download updates for mountain lion at app store--it keeps directing me to a screen with credit card info--am only getting free software updates...

    please I need help accessing downloads that are avaialbe for software--I keep getting sent to a page to enter credit card info when I am trying to download free updates at the app store...

    Part of stronger account security measures by Apple. If you want the update, free or not, you will need to comply. "You will be assimilated. Resistance is futile!"

  • Purchased ProCam XL 2 app at AppStore/iTunes, filled out credit card info, but no download. What to do?

    Purchased ProCam XL 2 online this afternoon. Filled in all the boxes. Clicked OK. No download. No app. No confirmation. No email. Help.

    Hello thstai,
    It sounds like you wanted to purchase this app from the App Store, and you created an Apple ID, entered your credit card info, but have not yet been able to verify your Apple ID email address.
    This article shows how to resend the verification email to that email address:
    How to verify the primary email address for your Apple ID
    When you first create an Apple ID (using your email address) a verification email will be sent to that address. If you sign in to your Apple ID from the link in that email, the email address will be verified as the primary email address for your Apple ID. You can also resend the email verification if the email address is not verified:
    1. Sign in to My Apple ID to manage your account information.
    2. Click Resend under Primary Email Address.
    3. Verify your changes by following the link in the email you will receive from Apple and signing back in to your account.
    From: Associating and verifying email addresses with your Apple ID         
              http://support.apple.com/kb/he68
    If you have Junk or Spam folders setup I would check in there as well if you have not received your verification email for a bit in your Inbox.
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • I redeemed my iTunes $25 card yesterday and only used $2.00 but it does not show in my account.  I'm trying to make a purchase but it just wants my credit card info

    I redeemed my iTunes $25 card yesterday and only used $2.00 but it does not show in my account.  I'm trying to make a purchase but it just wants my credit card info

    Go to Apple logo (top left) > App Store > Store (Top row of options) > view my account > log in > then edit the details.

  • HT1918 I'm trying to update my credit card, but it won't let me input the security code.  Does anyone know how to solve this problem?

    I'm trying to update my credit card in ITunes, but it won't let me input the security code.  Does anyone know how to solve this problem?

    Could you give me more details on how it would let you put in the CVV?

  • TS1646 I Have tried to update my credit card info several times in the last 4 months and i have been unsuccessful in being able to update my billing info, how can i get this fixed?

    In the last four months i have attempted to update my billing info, it says my billing information does not match despite verifying it several times with the bank. I walked into an Apple store hoping they would be able to magically fix it, but they were unsuccessful at it as well. I was asked to call into and speak to someone in support but they just ended up sending me to a website so that i would have to explain my situation again. I need help fixing this please!

    What did itunes support tell you?
    If you did everything it says then you contacted them.
    From the article you linked:
    If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance."

  • App store keeps asking for my credit card info for free apps!??

    Every time I go to get a free app, I keep getting asked for my credit card info to be updated. If it's free, why is my credit card info needed!?? I don't want to get charged, so I cancel out of the credit card request, it's not worth trying to get unwanted charges taken off. I would write to Apple but for some strange reason they refuse to use email for help. So, guess I will just try here.
    Thanks,
    Jim

    Hello All,
    Even I do faced same issue on my iphone 5 recently, because I had updated my credit card details while purchasing 'whats app'. Later on if I try do down load free apps, it started asking me verify payment info..I got frustrated and tried to remove apple id and create the same id and reset networksettings, but issue not resolved.!!
    Possible scenarios of it occures:
    1. While creating your apple id you might have given credit card info an dlater that got modified/expired
    2. Once you buy anything by using credit card that info will be updated to your apple id, so it asks every time
    Resolution:
    Just remove your credit card details from payment information
    setting > icloud > account > payment information -- remove ur credit card info , done done
    Then try to download free app, it will only asks for apple password, It will not ask for 'payment verification'
    Thank you
    Krish

  • Why am being asked for credit card info for a free app of the day?

    IIf an app of the day is free why am I being asked to update my credit card info?

    If you have a credit card on your account then it has to valid and its details correct.
    If this is the first time that you've tried to use the account in the store then unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
    then credit card details will need to be entered before the account can be used to download any item from the store.
    If you are being prompted to review your account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054

  • I cannot download free apps on my iphone/ipad. I get a notice to input my credit card info, which i should not need to do enter for free apps. please help

    i cannot download free apps via the App Store...i get an error message that asks me to enter my credit card information... i wish not to enter my credit card info until i want to purchase something, and to download free apps, i do not believe i should need to enter credit card info.
    Please help me correct my Apple ID account so that i can download free apps.
    thank you so much

    This user, mountaingoatgirl, explains how to get a None option in your account details in the iTunes app on a Mac or PC. -
    https://discussions.apple.com/message/24907941

  • I had to cancel my credit card and get a new one. Now I can't purchase apps

    Anyone know why I can't purchase apps anymore since I changed my credit card info?

    iTunes Store: Changing your payment information
    http://support.apple.com/kb/ht1918
    iTunes Store Accepted Forms of Payment
    http://support.apple.com/kb/HT5552
     Cheers, Tom

  • How do I update my apps without having to add a credit card

    Hi,
    I was using a pre paid debit card since I'm only 16 and now my ipod won't update my apps. What am I to do? I have no other credit card and it always says I have to re enter my credit card info in order for me to update apps

    Updates for paid apps are free. You don't have to use any payment method to do that. If found this page very useful. Check this.

  • Updating credit card info in the iTunes Store

    Hi there, I am trying to update my credit card info in the iTunes Store and I get the message: Please contact iTunes support to complete this transaction. Does anyone know what is going on?

    On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.  If you are doing it on your iPhone then try tapping on your id in Settings > iTunes & App Store and select 'View Apple ID' on the popup - that should also give you a payments link on your account's page.
    Changing payment info : http://support.apple.com/kb/HT1918

  • Trying to update my credit card for Creative Cloud account but chat support is always repeating the same thing?

    I'm just trying to update my credit card info for my Creative Cloud account, it's been 6 times I've contacted chat support.
    Every time they repeat the same questions & answers over & over.
    "What's the name on the card?"
    -I give it to them.
    "It will take 4 to 5 hours to update."
    -I wait a day, same problem, then contact them again, same question & same answer. They don't give me a reason or any indication why my card didn't get charged.
    I re-phrase my questions, always same answer:
    "Your payment details are updated, your account will be activated in 4-5 hours."
    Are they robots?
    Is there actually somebody on the end of the chat, is it possible to talk to a supervisor or someone that could help me give you money so my account doesn't expire?

    Well, today my tools are going to be deactivated because my account is expiring.
    Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
    The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
    Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
    Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
    I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
    Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

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