I am trying to change my apple account info but as there is 15c left in my account cannot change anything without spending the money and nothing costs that amount. What can I do? Can anyone help?
How do I spend 15 cents left on my apple account so I can change my apple id account information?
Contact iTunes customer support for assistance.
Similar Messages
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I am having problems using mov files imported into a project. I get the message "Not rendered" in the Canvas and clip won't play. Can anyone help?
When clips won't play without rendering in the Timeline, it usually means that the clip's specs don't match the Sequence settings.
A .mov file could be made from any number of codecs; the QuickTime Movie designation is merely a container for video files of all kinds. Since FCE only works with the QuickTime DV codec and the Apple Intermediate Codec (AIC) natively, if your mov files aren't one of those two, you need to convert them PRIOR to importing into your FCE project.
-DH -
I am trying to connect to my uni wifi, and when i click on the wifi, it directs me to a log in page. However, the two boxes to enter the username and password do not appear. Can anyone help me with this???
You didn't say what you have already tried, but if you haven't already done so, power-cycle your router (unplug it for 15 seconds then plug it back in), then on your phone go to Settings>General>Reset and tap Reset Network Settings, then try joining your wifi again.
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I have an iphone 4 ... Id like to un-install ios7... I truley hate it... the colors ar child like and nothing works as smoothly. Can anyone help?
Unfortunately downgrading is not possible as it is nto supported by Apple
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How can I tell whether my macbook is able to be upgraded? It won't sync with my iphone because I"m running 10.5.8 but have no idea if it can be upgraded. please please help an ignorant apple user!!!
The earliest MacBook 13" coreduo first year models from 1.83GHz processor on up, can use Snow Leopard 10.6.8; the computer should see a RAM upgrade to at least 2GB RAM (replace both chips) with the correct supported RAM kind, grade, specs, for the machine.
The Snow Leopard retail DVD is (or was yesterday) available from the Apple Store online for about $20. If you look up your MacBook by Serial number from a site that can help do that, the information can then be used to find out more about the computer and what kind of update/upgrade may be possible. Hardware & software.
With the serial number, found in System Profiler (about this mac... more info from apple menubar) you can copy paste that into a web page such as this http://www.powerbookmedic.com/identify-mac-serial.php for more details. Then move on to everymac.com and look up your exact series of MacBook in their database online. Or get Mactracker application as a download from http://mactracker.ca so you can see a variety of information in your computer about most Apple computers.
For upgrading RAM yourself, see the MacBook area and your specific model at iFixit http://www.ifixit.com/Device/MacBook or check Apple Support for MacBook (your vintage) to see how they say to upgrade RAM.
About your iPhone and support with Snow Leopard 10.6.8:
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
Good luck & happy computing! -
I have Photoshop for the IPad and my file won't load, can anyone help?
I have the iOS app for adobe Photoshop and I stopped working on my project for a bit, went back to access it (I did save before hand) and it won't load, the loading animation is all that shows and nothing else. It's been doing this for 30 minutes or so. I've tried refreshing, shutting the app and turning it on, shutting off my iPad and turning it on again and nothing.
We don't deal with IOS applications in this forum at all, only with Photoshop proper for Mac and for Windows.
Are you on something like Adobe Photoshop Touch for tablet?
Try finding the forum for whatever your application is on the forums/community directory:
https://forums.adobe.com/welcome -
I cant instal/download photoshop it keeps telling m to connect to the internet and try again
Hi Kelly,
Have you downloaded the Creative Cloud desktop app?
Here's a page with a download link (upper right), as well as explanation of how it can be used.
regards,
steve -
Tried restart, uninstall and reinstall, but nothg worked.
There could be an issue with the App itself. Try force quitting all open apps running in the back ground on your Device. iOS: Force an app to close
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I dont know the password nor can I remember the password for the email address I used years ago. Can anyone help me authorize my music I bought with my super old id?
See this -> Find My iPhone Activation Lock: Removing a device from a previous owner’s account
i just asked if someone knows the support mail, i don`t know how to someone from apple support
-> AppleID Support - Contact Support
Condolences to you and your family. -
I want to change my primary e-mail address that I use with Apple ID - help guide says Select Edit next to “Apple ID and Primary Email Address.” But there is no 'edit' on that section there is on every other but not that one. Can anyone help?
You can create an alias @icloud.com email address within your current account that will receive email in your current iCloud inbox (see http://help.apple.com/icloud/#/mm6b1a490a). (@me.com addresses are no longer available as new addresses.) Just be aware that you cannot use an alias address later to create a new iCloud account or move it to a different account.
Also, even if you created a new iCloud account with a new ID, your existing purchases would not be lost. They are permanently tied to the original ID you used to purchase them. You can also continue to use the existing ID for the iTunes store; it does not need to be the same as the ID you use for iCloud. -
Hi i was living in australia for a while and bought some stuff with the australian itunes. Now i'm back in the uk i cant re-download them. Can anyone help?
Welcome to the Apple Community.
Click on your account name in the top right corner of the iTunes store in the iTunes application on your computer, enter your password and click the "view account" button. Navigate to the Apple ID summary where you have the option to "change country or region".
In order to change your location, you will need a credit card registered to an address in the location you are trying to change to.
You cannot change your location if you have credit on your account, if you are unable to spend your credit and leave a balance of zero, contact Apple, which you can do through iTunes Store Support. -
I just bought the book Christine, by Stephen King. I didn't realize that it was in German. I don't want money back, only an English copy. Can anyone help me with this?
Is the English-language version available in your country's store and if so is it the same price ? You will need to try contacting iTunes Support, either via the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that book, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and fill in the details (iTunes support should reply within, I think, about 24 hours).
Or if the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
When I am abroad (living in Norway) the phone only temporarily (and seldom) connects to a network. Most of the time is says "no service" in top left corner...From advice I have tried to turn it on/off...with and without sim installed...roaming makes no diff. Can anyone help me?
You're welcome.
If she has full reception and connection with the same cell phone carrier where you don't - with you both using a SIM card provided by the same carrier while in Norway with an unlocked iPhone, then make an appointment at an Apple Store if there is one nearby to have a diagnostic test run on your iPhone.
In the interim, I would contact this cell phone carrier in Norway to ensure your iPhone is provisioned properly. They can run a reset for your account that will require powering your iPhone off, so call them with your wife's iPhone for this. -
I'm looking for a good note app with pen function for taking notes ( in English and German ) during business trips. Can anyone help?
Really sorry to hear about this, particularly when you're putting your life on the line. But Apple cannot track your iPhone in any way unless you had set up Find My iPhone prior to it being lifted.
It's possible that AT&T might be able to do something, but it's probably that they cannot track it, or will not without a request from an authorized law enforcement agency, but rather would only disable the device. You'll have to try and find a way to contact AT&T directly and ask if they can do anything to help you; the chances of any AT&T employee in a position to help you spotting this thread it pretty small.
Good luck, stay safe, and come home soon.
Regards. -
My Mac is producing gray screen at startup and crashes. I'm afraid that everything explode and disappear, and can no longer connect and work with my Mac. Can anyone help ??
Thank you.
Problem description:
gray screen at startup and crashes
EtreCheck version: 2.1.1 (104)
Report generated 6 de dezembro de 2014 13:29:43 BRST
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6750M - VRAM: 1024 MB
Color LCD 1440 x 900
Intel HD Graphics 3000 - VRAM: 384 MB
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Uptime: 0:31:56
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (698,64 GB)
S.M.A.R.T. Status: Verified
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 749.81 GB (378.70 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple, Inc. MacBook Pro
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist [Support]
Launch Agents: ℹ️
[running] com.babylon.activation.plist [Support]
[loaded] com.divx.dms.agent.plist [Support]
[loaded] com.divx.update.agent.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.facebook.videochat.[redacted].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[running] com.skype.c2c_service.plist [Support]
User Login Items: ℹ️
iTunesHelper UNKNOWNHidden (missing value)
FaceboxPro Aplicativo (/Applications/FaceboxPro.app)
Safari Aplicativo (/Applications/Safari.app)
Octoshape Aplicativo (/Users/[redacted]/Library/Octoshape/Octoshape.app)
uTorrent UNKNOWN (missing value)
Dropbox Aplicativo (/Applications/Dropbox.app)
Inkscape UNKNOWN (missing value)
RealPlayer Downloader Agent Aplicativo (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
HP Product Research Aplicativo (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
OVSHelper: Version: 1.1 [Support]
Google Earth Web Plug-in: Version: 7.1 [Support]
Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]
RealPlayer Plugin: Version: Unknown [Support]
AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
DivX Web Player: Version: 3.1.1.9 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.6.6
iPhotoPhotocast: Version: 7.0 - SDK 10.7
SharePointBrowserPlugin: Version: 14.1.2 [Support]
AdobePDFViewer: Version: 10.1.12 [Support]
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
User internet Plug-ins: ℹ️
npsf_uni: Version: sf 3.3.2.1 [Support]
OctoshapeWeb: Version: 1.0 - SDK 10.8 [Support]
Safari Extensions: ℹ️
Searchme Adware! [Remove]
Skype Click to Call
iSkyDeluxe
TED HTML5 video playe
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
Skype Click to Call [Support]
Tuxera NTFS [Support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
5% WindowServer
4% DivXMediaServer
1% fontd
0% RealPlayer Downloader Agent
0% WebProcess
Top Processes by Memory: ℹ️
296 MB WebProcess
202 MB FaceboxPro
185 MB Microsoft PowerPoint
163 MB Safari
137 MB Microsoft Word
Virtual Memory Information: ℹ️
843 MB Free RAM
1.76 GB Active RAM
706 MB Inactive RAM
978 MB Wired RAM
577 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 6, 2014, 12:58:24 PM Self test - passed
Dec 6, 2014, 12:23:11 PM Kernel_2014-12-06-122311_MacBook-Pro-de-...panic [Details]
Dec 6, 2014, 07:08:28 AM PluginProcess_2014-12-06-070828_MacBook-...crash
Dec 5, 2014, 05:24:39 PM WebProcess_2014-12-05-172439_MacBook-Pro...crash
Dec 5, 2014, 10:45:59 AM Kernel_2014-12-05-104559_MacBook-Pro-de-...panic [Details]
Dec 5, 2014, 10:18:14 AM Kernel_2014-12-05-101814_MacBook-Pro-de-...panic [Details]
Dec 3, 2014, 08:28:35 PM locationd_2014-12-03-202835_localhost.crash
Dec 5, 2014, 10:25:44 AM Kernel_2014-12-05-102544_MacBook-Pro-de-...panic [Details]Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup Issues - Resolve
Startup Issues - Resolve (2)
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