I am unable to activate my software on a new computer

Hi- So I have both permanently deactivated and uninstalled the Master Collection from my old laptop but I have been unable to activate it on my new laptop. Is there something else I need to do to activate it?
Thanks

Branching this to a separate discussion.  If you are receiving a message that you have exceeded amount of allowable activations please contact our support team on Monday.  You can contact our chat support at http://adobe.ly/yxj0t6.

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