I am unable to insert frames in the Director timeline via the menu pulldown.

Question

I have been using Director in my career since 1990 and have taught it at the college level. But in my newly purchased version 12, I am unable to insert frames in the Director timeline via the menu pulldown. Unfortunately this was after I couldn't get it to open up in the first place, giving me the error message Ive pasted in below. Creating a new user login on the same Mac Pro (10.8.2), it will now open - but I can't insert frames in the timeline. Everything else works great though!
Not to bore you, but this is the long-time interactive project I began decades ago that I work on daily now that I am retired as a 100% disabled veteran:
http://www.madblood.net/tbi/
Having used the greatest multimedia application on earth for so many years, I want to thank Adobe for so kindly keeping Director alive after too many years of not knowing if 11.5 was going to be the last version. Thank you, thank you, thank you
Error message in my original user login:
Process:         Director [43376]
Path:            /Applications/Adobe Director 12/Director.app/Contents/MacOS/Director
Identifier:      com.adobe.director_12_0.application
Version:         12.0.0r111 (12.0.0r111)
Code Type:       X86 (Native)
Parent Process:  launchd [15590]
User ID:         501
Date/Time:       2013-03-27 10:32:32.984 -0400
OS Version:      Mac OS X 10.8.2 (12C60)
Report Version:  10
Interval Since Last Report:          1853328 sec
Crashes Since Last Report:           1558
Per-App Interval Since Last Report:  3658 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      C1706384-C52D-D59B-9B70-7023EE048A23
Crashed Thread:  0  Dispatch queue: com.apple.main-thread
Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000060000020
VM Regions Near 0x60000020:
    CoreServices           000000001ba6a000-000000001be92000 [ 4256K] rw-/rwx SM=COW 
-->
    __TEXT                 000000008fe64000-000000008fe97000 [  204K] r-x/rwx SM=COW  /usr/lib/dyld
Application Specific Information:
objc_msgSend() selector name: _getCString:maxLength:encoding:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib                         0x919a6a87 objc_msgSend + 23
1   com.apple.CoreFoundation                0x97877513 CFStringGetCString + 115
2   com.adobe.director_12_0.textxtra          0x10f4ae55 0x10f00000 + 306773
3   com.adobe.director_12_0.textxtra          0x10f48b1c 0x10f00000 + 297756
4   com.adobe.director_12_0.textxtra          0x10f47928 0x10f00000 + 293160
5   com.adobe.director_12_0.textxtra          0x10f0da48 0x10f00000 + 55880
6   com.adobe.director_12_0.IMLLib.framework          0x008209de 0x798000 + 559582
7   com.adobe.director_12_0.IMLLib.framework          0x0081ef65 0x798000 + 552805
8   com.adobe.director_12_0.IMLLib.framework          0x0081f03a MoaCreateInstance + 107
9   com.adobe.director_12_0.DPLib.framework          0x0063502a 0x5a4000 + 593962
10  com.adobe.director_12_0.DPLib.framework          0x0060a5b1 MoaSrv_GetIMoaTextManager + 104
11  com.adobe.director_12_0.application          0x0017922d 0x1000 + 1540653
12  com.adobe.director_12_0.application          0x00176409 0x1000 + 1528841
13  com.adobe.director_12_0.application          0x001792d1 0x1000 + 1540817
14  com.adobe.director_12_0.application          0x001df0bd 0x1000 + 1958077
15  com.adobe.director_12_0.application          0x0031c518 0x1000 + 3257624
16  com.adobe.director_12_0.application          0x0031c722 0x1000 + 3258146
17  com.adobe.director_12_0.application          0x0031ad61 0x1000 + 3251553
18  com.adobe.director_12_0.application          0x00101312 0x1000 + 1049362
19  com.adobe.director_12_0.application          0x0010163d 0x1000 + 1050173
20  com.adobe.director_12_0.application          0x00171b9f 0x1000 + 1510303
21  com.adobe.director_12_0.application          0x00171df4 0x1000 + 1510900
22  com.adobe.director_12_0.application          0x00171ede 0x1000 + 1511134
23  com.adobe.director_12_0.application          0x00172d32 0x1000 + 1514802
24  com.adobe.director_12_0.application          0x001a49c4 0x1000 + 1718724
25  com.adobe.director_12_0.application          0x0031b0f6 0x1000 + 3252470
26  com.adobe.director_12_0.application          0x00091183 0x1000 + 590211
27  com.adobe.director_12_0.application          0x000e7173 0x1000 + 942451
28  com.adobe.director_12_0.application          0x00002c29 0x1000 + 7209
29  com.adobe.director_12_0.application          0x00002b58 0x1000 + 7000
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x92f9e9ae kevent + 10
1   libdispatch.dylib                       0x9001ec71 _dispatch_mgr_invoke + 993
2   libdispatch.dylib                       0x9001e7a9 _dispatch_mgr_thread + 53
Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x01aebc90  ebx: 0x01aebc90  ecx: 0x9103905b  edx: 0x60000000
  edi: 0x978774ae  esi: 0xbfffee0c  ebp: 0xbfffeb18  esp: 0xbfffeac8
   ss: 0x00000023  efl: 0x00010206  eip: 0x919a6a87   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
  cr2: 0x60000020
Logical CPU: 8
Binary Images:
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  0x5a4000 -   0x761ff7 +com.adobe.director_12_0.DPLib.framework (12.0.0r111 - 12.0.0r111) <943A7E95-F61B-3BA5-957E-F73EE3089650> /Applications/Adobe Director 12/Director.app/Contents/FrameWorks/DPLib.framework/Versions/A/DPLib
  0x798000 -   0x846ffb +com.adobe.director_12_0.IMLLib.framework (12.0.0r111 - 12.0.0r111) <E5E485FB-F840-3BBC-9993-663960BB1027> /Applications/Adobe Director 12/Director.app/Contents/FrameWorks/IMLLib.framework/Versions/A/IMLLib
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0x5786000 -  0x5789ffb +com.divx.divxtoolkit (1.0 - 1.0) /Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit
0x578e000 -  0x5796ff7 +com.ecamm.vdig.iGlasses3Driver (3.3.3 - 3.3.3) <406CFFD6-24A1-3719-BC66-E747E0118757> /Library/Components/*/iGlasses3
0x579e000 -  0x57acfff +info.v002.Syphon (1.0 - 1) <A192CC34-59CA-337B-A8E3-CBD1041682E2> /Library/Components/*/Syphon.framework/Versions/A/Syphon
0x57ec000 -  0x57f3ffb +com.adobe.director_12_0.mixlrg (12.0.0r111 - 12.0.0r111) <4035C6AC-54AB-32C6-BE91-7AB16175AD74> /Applications/Adobe Director 12/*/LRG Import Export
0x57f7000 -  0x57f9ffb +com.adobe.director_12_0.mixbitd (12.0.0r111 - 12.0.0r111) <886705FD-8033-3E5E-BAC1-72F18631A9EB> /Applications/Adobe Director 12/*/BitdReader
0x8bb6000 -  0x8bc7fff +com.adobe.director_12_0.qtexportxtra (12.0.0r111 - 12.0.0r111) <3B1FEFB2-D718-32B8-A19A-7C1C7EE9B5AE> /Applications/Adobe Director 12/*/QTExportXtra
0x8bce000 -  0x8bd8ff7 +com.adobe.director_12_0.burner (12.0.0r111 - 12.0.0r111) <0E0D13E7-D62E-34EA-BB81-AECA08C025C1> /Applications/Adobe Director 12/*/Squish Files PPC Xtra
0x8bdb000 -  0x8bddfff +com.adobe.director_12_0.mixbmp (12.0.0r111 - 12.0.0r111) <DACD35F8-3157-3046-A415-10351630FA5E> /Applications/Adobe Director 12/*/BMP Agent
0x8be0000 -  0x8be2fff +com.adobe.director_12_0.mixflash (12.0.0r111 - 12.0.0r111) <48A94379-BFC2-3381-8201-F5A6D7C97FBA> /Applications/Adobe Director 12/*/Flash Agent
0x8be5000 -  0x8be7fff +com.adobe.director_12_0.mixgif (12.0.0r111 - 12.0.0r111) <D46CFBBB-A36F-3445-8984-CD48CC982DD4> /Applications/Adobe Director 12/*/GIF Agent
0x8bea000 -  0x8bf4ff3 +com.adobe.director_12_0.miximagehelp (12.0.0r111 - 12.0.0r111) <DCB52E65-B3E2-3A6C-970D-063D7B026A4D> /Applications/Adobe Director 12/*/Image Translator Helper
0x8bf8000 -  0x8bfafff +com.adobe.director_12_0.mixjpeg (12.0.0r111 - 12.0.0r111) <6BE5F628-626E-3DC7-A11D-F29F71CB3CB1> /Applications/Adobe Director 12/*/JPEG Agent
0x8e00000 -  0x8e64fe2  com.apple.LiveType.framework (2.1.4 - 2.1.4) <7AABA687-4323-E5B9-BA04-8F61C217E6FD> /Library/Application Support/ProApps/*/LiveType.framework/Versions/A/LiveType
0x8e84000 -  0x8edcfff +com.DivXInc.DivXDecoder (6.8.4.3 - 6.8.4) <26A406B3-E4BC-C6FF-8F28-A99FFEB5CF2D> /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0xf100000 -  0xf1cafff +net.sourceforge.webcam-osx.common (0.9.2[+4][+3] - 0.9.2[+4][+3]) /Library/QuickTime/macam.component/Contents/MacOS/macam
0xf356000 -  0xf36fff7 +com.adobe.director_12_0.mixjpegexpt (12.0.0r111 - 12.0.0r111) <CFCE5AD1-33A9-35A9-8410-C3A5FAA6E0A5> /Applications/Adobe Director 12/*/JPEG Export
0xf373000 -  0xf391ffb +com.adobe.director_12_0.mixservices (12.0.0r111 - 12.0.0r111) <870F8430-DDA6-357A-967B-E43811A24575> /Applications/Adobe Director 12/*/Mix Services
0xf399000 -  0xf39fff3 +com.adobe.director_12_0.mixpshop3 (12.0.0r111 - 12.0.0r111) <DE7123F5-8514-3CFC-83C5-71659B5245B8> /Applications/Adobe Director 12/*/Photoshop 3.0 Import
0xf3a2000 -  0xf3a4fff +com.adobe.director_12_0.mixpict (12.0.0r111 - 12.0.0r111) <0BE3A495-140E-369F-821A-19441080EC85> /Applications/Adobe Director 12/*/Pict Agent
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0x101ef000 - 0x101f1fff +com.adobe.director_12_0.mixqt (12.0.0r111 - 12.0.0r111) <0242D124-EBEE-3F20-9CDD-5779CE741077> /Applications/Adobe Director 12/*/QuickTime Agent
0x101f4000 - 0x101f6ff7 +com.adobe.director_12_0.mixscript (12.0.0r111 - 12.0.0r111) <5F180E8A-3993-30D4-B9E6-ABD675FD81AF> /Applications/Adobe Director 12/*/Script Agent
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Answer 1

Hi Milky_au!
I appreciate your response. I believe I've discovered what the problem is with not being able to insert multiple frames from the pulldown menu - and it appears to be a limitation in Director's score that'll actually be easy to avoid as I continue building my project.
My background sprite channel and ten other channels I was using for navigation buttons had stretched well over six thousand frames (undoubtedly from a lot of copy and paste between DIR files of reused sprite channels over the past eighteen years that I've been working on this personal project that's been as much fun as using Director) while the sprites for the rest of the project had only reached just under three thousand frames.
On the phone with Rajeev Saini at Adobe for a good half hour with him in control of my screen to test what I had done, he had discovered that a new DIR file had no problem inserting frames via the pulldown. Although the Command+] shortcut would still add one frame at a time in my working DIR, I wasn't seeing that as a viable solution to my wanting to add, say, a hundred frames in one shot so I could build an animation in that area of the score.
I deleted three thousand frames that were being used by the background and those ten navigation buttons - and now inserting frames via the pulldown menu works exactly the way its supposed to now!
I can now see that I have to keep an eye on that background and those button channels so they don't grow so far beyond where I'm actually building my project.
I will pass this on to Adobe because it does seem like there's a definite limitation in the score. Luckily, that's easy to work around.
Thanks again Milky_au for your kind response!
Gary