I bought a new computer and reinstalled my elements 12...when i first loaded it, it asked me to license or done...i accidently clicked done and now it won't run at all...how do i fix this...i keep uninstalling and reinstalling it and the editor side will

Question

so how do i fix this...i have reinstalled it many times now and even went and downloaded the 13 trial version just to do the project i was trying to work on...

Answer 1

Once I clicked the Done button the program shut down.  So when I restarted it and clicked on editor, the timer thing happened on the editor side with the cursor timer also spinning for a few seconds and then both timer displays stopped and nothing happened.  I can click on the manage photos side and it opens and functions but not the editor.  There are no error messages.  I can uninstall the program and reinstall it and the exact same thing happens over and over.  Elements 13 loads and works perfect every time.  Maybe i'm missing something such as if I have a 32 or 64 bit system and which one i'm downloading because i had trouble finding the program to redownload.  Maybe if you just get me  alink to the american version of elements 12 32/94 bit version it will work great i bet that is the problem actually.  Because I originally did a trial version last year of 12 and then later bought it.  So if you can give me a link to download a good version of the program that might actually solve it.  Because if i have a 32 bit program download and my system is a 64 bit system...that might actually account for this issue...since after I downloaded it did not have a chance to run it and see if it worked...