I bought an iPad 2 and set it up before i gave it to my mom, my problem is i can't FaceTime from my macbook to my mom and they can facetime from the iPad to my macbook.

i bought an ipad2 for my mom,and my problem is i can't facetime from my macbook pro to ipad2 and they can facetime from ipad2 to my macboo.

Are the FaceTime accounts the same? If you used the same Apple account you can't FaceTime cause it's the same account.

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My daughter has been using my iTunes account to buy music and apps. I now want to set up a separate iTunes account for her, with a different login. How can we transfer the music and apps she has already bought to her new iTunes account?

My daughter has been using my iTunes account to buy music and apps. I now want to set up a separate iTunes account for her, with a different login. How can we transfer the music and apps she has already bought to her new iTunes account?

Hello, thank you for your prompt answer. I did have an idea that Home sharing might be the answer but could not quite figure out how to do it. I have enabled home sharing in my iTunes account, put in username and password, clicked on creat etc. But the homs sharing icon doew not appear in the left side of iTunes. So I got stuck. Any further ideas?

How do i reset my mac completely? I have parental controls and cant seem to get to time machine cause i bought the computer with parental controls on it and they did not have the password. How do i completely reset my macbook pro?

how do i reset my mac completely? I have parental controls and cant seem to get to time machine cause i bought the computer with parental controls on it and they did not have the password. How do i completely reset my macbook pro?

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT2589 Why did the App store make me purchase Pages again? I already bought Pages, Keynote and Numbers for my Ipad and I want to download them on my Mac Book Pro and they aren't in the purchases tab.

Why did the app store make me purchase Pages again? I already bought Pages, Numbers and Keynote for my Ipad and want to download them onto my Mac Book and they aren't in the purchases tab. I thought I would try clicking on the buy button for Pages, thinking, it would say I already purchased this app, but it didn't. Where are all my purchases? I used the same Apple ID I use for all my Apple devices. Help! I really don't want to buy them all again.

The version of Pages, Keynote and Numbers for the Mac will be different than the iOS version and will require a separate purchase.

I've just bought a new mac and I want to transfer the content from my old Macbook to my new. If I have iCloud enabled on both devices, is this simple, or is there a limit to what I can transfer? For example, can I upload word files to iCloud?

I've just bought a new mac and I want to transfer the content from my old Macbook to my new. If I have iCloud enabled on both devices, is this simple, or is there a limit to what I can transfer? For example, can I upload word files to iCloud?

iCloud is not the way to do this. You should use Migration Assistant - with this you can transfer your complete User folder from the old Mac including preferences and logins. You will need to connect the two with FireWire or USB depending on the models.
Ideally you should do this before you set up the new Mac - if you create a user account with the same name than the Migration will have to give the migrated user folder a different name. When you first switch on the new Mac it should ask you if you want to transfer your data, and give you instructions.

HT201317 I had my photo stream on and my icloud all set up, i just had the screen replaced and they somehow lost all the photos off my phone, but why wont the photo's reload back on to my iphone now that im connected to wifi again, where are all my photos

I had my photo stream on and my icloud all set up, i just had the screen replaced and they somehow lost all the photos off my phone, but why wont the photo's reload back on to my iphone now that im connected to wifi again, where are all my photos???

When photos are added to the photo stream album on a device (either due to a new photo having been taken or having been synced from another device using the stream) they remain in the album. However, the syncing process involves copying the photos to the photo stream server where they are kept for a maximum of 30 days, up to 1000 photos. If a device is reset or the stream is turned off or turned back on again (or in your case, the device was repaired), the photos that were on the device's photo stream album are gone and the only ones to appear are those that are currently on the servers (recall the 30 day limit).
If some of your photos are older than 30 days, then they are no longer stored on the cloud and hence are not synced down to the iphone.
Recall, photo stream is just a syncing service, it is not designed as a storage service for photos. Always sync photos to a computer for archiving.

HT1600 I have an apple tv about two years old. Bought for a present and they never took it. I tried to hook it up cut it get stuck on setting time and date. Any help?

I have an apple tv about two years old. Bought for a present and they never took it. I tried to hook it up cut it get stuck on setting time and date. Any help?

If you can view the main home screen, try selecting "settings" on the far right, then choose recent at the bottom. If not, try just unplugging power for a few minutes, then plug in and try again. Keep in mind you'll need a wireless connection and there may be several updates. Hope this helps-

My account was deleted for security issues. I made a new account, but I can't syncronise my apps with this new account. I bought a new Iphone and would like to transfer the apps ans music on this new one. Can somebody help me?

My account was deleted for security issues. I made a new account, but I can't syncronise my apps with this new account. I bought a new Iphone and would like to transfer the apps ans music on this new one. Can somebody help me?

Why would you make a new account? This will likely cause many problems. Just get you old account enabled.
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
Frequently Asked Questions About Apple ID
Everything you purchased with the old account will always be tied to that account. You will have to authorize the computer for that account and you will have to update the apps from that account.

I just bought a new IMAC and i want to install the Office Mac 2011, but it doesn´t have a CD unit. How can I do it?

I just bought a new IMAC and I want to install the Office Mac 2011, but it doesn´t have a CD unit. How can I do it?

Howard has the easiest answer. Or at least, cheapest, since you don't need to purchase an external CD/DVD drive.
The "demo" software from Microsoft's site is exactly the same as what's on the DVD. Install that and activate it with the key in your software box.
From Microsoft's site:
How do I install Office for Mac 2011 if my Mac doesn't have a DVD drive?
There are two options for installing Office for Mac if your Mac doesn't have a DVD drive.
Option 1: Convert your Office for Mac 2011 trial. To convert a trial version, you must have a valid product key. The product key will convert your trial into a fully licensed version of Office for Mac.
1. Locate the 25-character product key in your product package or confirmation email.
2. Open any Office for Mac application, like Word, PowerPoint, or Excel.
3. On the first screen of the Microsoft Office Setup Assistant, click Enter your Product Key.
4. Enter your product key and complete the installation instructions.
Option 2: If you have not previously installed the trial version, you can download Office for Mac from the Office for Mac website. To download, install, and activate the software you must have a valid Office 2011 product key.
1. Locate your 25-character product key found in your product package or confirmation email.
2. Go to www.officeformac.com/download
3. Click Get Started to start the download process.
4. When prompted, enter your 25-character product key and select your product language.
5. When prompted, sign in with your Windows Live ID or sign up and create a new Windows Live ID account.
6. After you enter your Windows Live ID, you will see a link to download the software. (You will also receive a confirmation email with a link to your My Account page if you prefer to wait and download your software at a later time.)
7. Click Download Now to start the download.
8. Save the file to your desktop. Do not change the file name.
9. When the download is complete, double-click the .dmg file icon on your desktop. This opens the Installer application in Mac OS X.
10. Follow the instructions in the installer screens to complete your installation.

I cannot shut dow my MacBook Pro using the apple icon (as it was suppose to be), actually I have to press and hold the on/off buttom. I have taken twice for Mac dealer and they did not solve the problem. What must I do?

I cannot shut dow my MacBook Pro using the apple icon (as it was suppose to be), actually I have to press and hold the on/off buttom. I have taken twice for Mac dealer and they did not solve the problem. What must I do? I would to remark that I have installed 2 antivirus and uninstalled one of them. Since then I have facing this troublesome issue. Thanks

Uninstall the other AV software. They are not needed. All they do is cause trouble like you are having now.
If you have been forcing the Mac to shut down with the power switch you may nave corrupted your disk. You should repair it with disk Utilty to remove any corruption the shutdwons may have cased.
Allan

I have an MS word doc saved from a Macbook in my flash drive. Now i want to print this from an IBM compatible laptop. problem is -- I can't access the file. Please help.

I have an MS word doc saved from a Macbook Pro on m flash drive. Now i want to print
th same doc from an IBM Compatible laptop. Problem is, I can't access the file. Please help.

I suggest you post your question on Microsofts own forums for their Mac products as it's their software you're having issues with:
http://answers.microsoft.com/en-us/mac

I bought a used iPod and they were previously signed onto their iCloud. I have been wanting to change it but I have not been able to sign out of the previous account because I cannot sign out of "Find My iPod Touch". How am I able to log that off?

I bought a used iPod and they were previously signed onto their iCloud account. I have been wanting to change it but I have not been able to sign out of the previous account because I cannot sign out of "Find My iPod Touch" due to not knowing the password. How am I able to shut that off and log into my own account?

You can't. This is a security feature to prevent the resale of stolen iOS devices. You need to contact the seller and have him/her remove it from their iCloud account. Or return and get your money back. See: Find My iPhone Activation Lock - Apple Support

TS3048 My wireless mouse has stopped working after I recharged the batteries,the green light does not come on. I swapped the batteries from the mouse to my wireless keyboard and they work fine in the keyboard.

My wireless mouse has stopped working after I recharged the batteries,the green light does not come on. I swapped the batteries from the mouse to my wireless keyboard and they work fine in the keyboard.What can I do?

Hello:
Try resetting the SMC and PRAM.
Barry

I want to buy MacBook pro but I'm wandering for the keyboard could Mac's shop change the keyboard into Arabic keyboard. I want to buy 2 laptops . I have friends in USA and they visited Apple store and they asked about change the keyboard and they said Ok

I want to buy MacBook pro but I'm wandering for the keyboard could Mac's shop change the keyboard into Arabic keyboard. I want to buy 2 laptops . I have friends in USA and they visited Apple store and they asked about change the keyboard and they said Ok (the Apple store) so, I don't know about Australia store
I'm student and my une (university of New England ) give me 10% discount for each. Thanks

alifromarmidale wrote:
I need the keyboard English with Arabic. Thanks
These are user to user technical assistance forums, and nobody here represents Apple or any store. In order to find out whether you can buy something at a particular store, you really need to find some way to contact the store directly.

I rented a movie on itunes on my HP laptop. i travel a lot and have bought tv shows and they show up in the "tv shows" tab but itunes gives me 3 options: music, tv shows, and podcasts. where is the movie? thanks for your help...

I rented a movie on itunes on my HP laptop. i travel a lot and have bought tv shows and they show up in the "tv shows" tab but itunes gives me 3 options: music, tv shows, and podcasts. where is the movie? thanks for your help...

ok so I asked on facebook and the problem was it wasn't selected to show in my preferences, so I just turned it on. thanks if you were going to answer the question anyway.

I bought an iPad 2 and set it up before i gave it to my mom, my problem is i can't FaceTime from my macbook to my mom and they can facetime from the iPad to my macbook.

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