I bought Elements 13 as a gift for my wife but doesnt work on her mac. Can I exchange? Who do I contact? What do i do to downgrade?

Please help me. Not knowing Mac I (stupidly) assumed Elements 13 would work on her Mac. Realised too late that it is not compatible. She has Mac OS X 10.6.8. What can I do to exchange or downgrade?

Thanks.
I actually found that shortly after posting.
I thought I was entering text to search for similar questions when I got the form to start a new discussion -- I must have missed something obvious. I was pretty sure I was not the first to ask such a question.

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It sounds like restored one of your own backup when you activated her iPad. If you just activated the device and you want to share an Apple ID for purchases, you should, either erase the device and start all over again and NOT restore your backup - or simply delete your email accounts and set up hers in the settings.
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Sometimes this works
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Tom

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I bought Elements 13 as a gift for my wife but doesnt work on her mac. Can I exchange? Who do I contact? What do i do to downgrade?

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