I bought my friend's used laptop. She doesn't know how to get her itunes account off the laptop, so I'm not able to do anything. How do I remove her account from the laptop?

I bought my friends Toshiba laptop. Her itunes account is on there, hooked up to a credit card. She doesn't remember her ID. I think I had it emailed to her by typing in her email address and first and last name. Now that she probably HAS her Apple ID and Password, how do we remove her account from the laptop so I can use MY itunes?

Delete the ENTIRE iTunes folder from her user directory.
Frankly, you should be restoring the laptop as new, either using the restore CD provided by Toshiba or by reinstalling Windows with a Windows CD to remove ALL of her personal information.

Similar Messages

  • I tried for update but when i saw the screen its showing an arrow with a USB cable towards itunes icon, and now i'm not able to do anything, i also tried to connect ipad through my laptop but no use

    i tried for update but when i saw the screen its showing an arrow with a USB cable towards itunes icon, and now i'm not able to do anything, i also tried to connect ipad through my laptop but no use

    That message means that you have to restore the iPad now. There was a problem with the update. So connect the iPad to your computer and restore your iPad.
    You can read bout it here.
    http://support.apple.com/kb/ht1414
    If that does not work you will need recovery mode. You can read about it here.
    http://support.apple.com/kb/ht4097
    Or you can follow these Recovery Mode Instructions
    Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
    Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
    If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
    While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
    If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
    Use iTunes to restore iPad.

  • I received a 1st Gen IPad from a supplier as a gift to promote their products. They used their Apple account to load the apps.  I am not able to load my own apps because their apple user is the one that pops up. How can I change it to mine?

    I received a 1st Gen IPad from a supplier as a gift to promote their products. They used their Apple account to load the apps.  I am not able to load my own apps because their apple user is the one that pops up. How can I change it to mine?

    Set it up as new device, explained in this article, without using the backup afterwards:
    How to back up your data and set up as a new device

  • I just need to know how you get an iTunes library off the original hard drive of a mac and onto an external hard drive and still have it work normally?

    I just need to know how you get an iTunes library off the original hard drive of an imac and onto an external hard drive and still have it work as it normally would?

    http://support.apple.com/kb/HT1449

  • I have added an iPhone 4 to my household and the wifi in our home no longer works for my iPhone 4S or the new iPhone 4. Both will connect to the wifi, but we are not able to view anything i.e. google just runs circles, app store just runs loading, gps on

    I have added an iPhone 4 to my household and the wifi in our home no longer works for my iPhone 4S or the new iPhone 4. Both will connect to the wifi, but we are not able to view anything i.e. google just runs circles, app store just runs loading, gps on maps not found just runs? I have check all wifi issues with ATT&T, Verizon network all believe that it is the phones? I am confused as my 4S worked fine before adding the 4 to the mix....any thoughts are hits to what to do

    Have you rebooted your home router?

  • Hi my daughter did some changes in the settings,now i am getting voice support for every task i do,i am not able to access anything cause unable to toggle down to the reset option,pls help as to what to do

    hi my daughter did some changes in the setting,now i am getting voice support for every task i am doing,plus cannot toggle between the pages,unable to do the changes as not able to toggle to reset option either,pls help.

    You probably have the Voiceover accessibility feature turned on. It's difficult to navigate as you need to use specific voiceover gestures. The easirest thing to do is connect the phone to iTunes. Select the Summary pane and click the "Configure Universal Access..." button.  In  the window that opens,select "Neither" in the seeing options and click "OK".

  • I have the same account as my family but I want to make and use my own iCloud, so I need to get my family's off my iPhone but I DO NOT want all of the data on my phone to be deleted off. How do I make and switch my account without losing my data?

    I also don't want to get rid of my family's data, either! Thanks!

    To migrate your data to a new account, start by saving any photo stream photos that you wish to keep on your phone to your camera roll (unless they are already there).  To do this, open your my photo stream album, tap Edit, tap the photos, tap Share, tap Save to Camera Roll.  Next, if you are syncing notes with iCloud you will need to open them one at a time and email them to yourself so that you can later use the emails to copy and paste the text into new notes created in your new account.
    Then go to Settings>iCloud, tap Delete Account and choose Keep on My iPhone when prompted.  (This only deletes the account from your phone, not from iCloud.  Other's still using the account will not be effected by this.)  Then sign back in with a new Apple ID to create your new account and choose Merge when prompted to upload your data to the new account.  When you turn Mail to On you will be prompted to choose your new @icloud.com email address (if you wish to use iCloud email).
    Once your device has successfully migrated to a separate account, you can go to icloud.com from your computer, sign into your new account and delete your other family member's data from your account.

  • How do I transfer all photos and music from my old iphone 3gs to new iphone 4s? I have a new laptop because the old one broke and so do not have non camera roll photos or music stored anywhere apart from the iphone 3gs and cannot update io5 on the iphone

    How do I transfer all photos and music from my old iphone 3gs to new iphone 4s? I have a new laptop because the old one broke and so do not have non camera roll photos or music stored anywhere apart from the iphone 3gs and cannot update io5 on the iphone 3gs without erasibng everything. i need help!!!

    Syncing to a new iTunes library or computer will erase your phone. Only if you back up manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
    Do this:
    Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
    Transfer your purchases the same way, choosing "transfer purchases" this time.
    When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
    Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
    Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
    There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
    About backups and what's saved:iTunes: About iOS backups
    How to back up and restore:http://support.apple.com/kb/HT1414
    How to download apps for free again:http://support.apple.com/kb/HT2519
    Saving other data is also described here. How to back up your data and set up as a new device

  • Sister was using my iPod, she changed Apple id to hers, then forgot the iTunes password, now it's disabled she doesn't know what backup email she use or the security questions HELP can Apple reset my iPod?

    sister was using my iPod, she changed Apple id to hers, then forgot the iTunes password, now it's disabled she doesn't know what backup email she use or the security questions HELP can Apple reset my iPod?

    Is there a way to find my Apple ID Name if I can't remember it?
    Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
    How do I change or recover a forgotten Apple ID Password?
    If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.
    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or          
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • TS2776 I recently bought iPad 3 but iTunes on my Win XP laptop is not detecting the iPad and i am not able to transfer music to it.

    I recently bought iPad 3 but iTunes on my Win XP laptop is not detecting the iPad and i am not able to transfer music to it. I tried again after downloading iTunes 10.6.1.7 and it said it's not compatible with the XP version.

    I would recommend you try downloading iTunes for Windows 10.6.1 from this website for your XP based computer:
         http://www.techspot.com/downloads/70-apple-itunes-for-windows.html
    Hope this helps

  • I am using numbers in the new iWork. Just bought it 10 days back. I am not able to figure out how to add serial umbers from 1 to 100( for example) also i need to freeze the top header like in windows so that we can browse down without the heading going of

    i am using numbers in the new iWork. Just bought it 10 days back. I am not able to figure out how to add serial umbers from 1 to 100( for example) also i need to freeze the top header like in windows so that we can browse down without the heading going off. Can some one help?

    Hi Jay,
    Be aware that "Freeze Header Rows" and "Freeze Header Columns" apply only to rows and columns that are Header rows or Header columns. You can have up to five Header rows, Five Header Columns (and five Footer rows) on a Numbers Table.
    "Header rows" is a special designation. Besides being able to be frozen, Header and Footer rows are not included in formulas referencing whole columns, making it possible to place formulas such as =SUM(B) at the top (or bottom) of column B without causing a self-reference error, These designated rows are also not included in sorts of the rows in a table.
    Regards,
    Barry

  • Edited/commented on PDF using Adobe Reader iphone 5 and e-mailed to myself so I could review on PC laptop.  I opened on laptop and although I could see the comment bubbles, I was not able to open them to see the comments.

    Edited/commented on PDF using Adobe Reader iphone 5 and e-mailed to myself so I could review on PC laptop.  I opened on laptop and although I could see the comment bubbles, I was not able to open them to see the comments.

    Back to life**
    Oh I know there are many other vocabulary mistakes but never mind them I was just too excited when I wrote all of that while typing very quickly
    P.S: if you have any question then ask and please do tell me if it works or not with u but I'm definitely sure it'll work so tell me this and we'll get excited together
    Also if you have an experience to share then do share it as well please.
    Peace

  • Why can't I update or load new apps on my iPhone and iPad. It does not ask me for my password. I tried to sync from my laptop now I am unable to connect to any sites from internet explorer. When I try to update or load any app it tells me it is corrupt

    Why can't I update or load new apps on my iPhone and iPad. It does not ask me for my password. I tried to sync from my laptop now I am unable to connect to any sites from internet explorer. When I try to update or load any app it tells me it is corrupt

    You need to ask Apple for assistance with getting back into your old ID. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to resolve this issue through the Account Security team, fill out and submit this form.
    (118441)

  • How do I completely remove Open Office from my laptop?

    The long story on this is, I needed a word processing program. I'm creating a song list book for Karaoke.  The karaoke software that I use will generate a song book as I Import songs to my hard drive. Well I went to Open Office website and downloaded their free shareware.  What a mistake that was...  My Question is how do i completely remove Open Office from my laptop?  Any help or Ideas would be great.  I did the usual steps of going through the control panel and uninstalled that software.  But it's still on my system.  I'm not a computer geek, and I'm I T challanged. LOL.
    Any Ideas Thanks
    KJRob2015

    KJRob2015 wrote:
    The long story on this is, I needed a word processing program. I'm creating a song list book for Karaoke.  The karaoke software that I use will generate a song book as I Import songs to my hard drive. Well I went to Open Office website and downloaded their free shareware.  What a mistake that was...  My Question is how do i completely remove Open Office from my laptop?  Any help or Ideas would be great.  I did the usual steps of going through the control panel and uninstalled that software.  But it's still on my system.  I'm not a computer geek, and I'm I T challanged. LOL.
    Any Ideas Thanks
    KJRob2015
    Go to your Control panel and then look at "Programs" and click on Uninstall programs and from there scroll down to the Open Office program and click on it and uninstall it.
    Or see this GUI link...
    http://www.wikihow.com/Uninstall-OpenOffice
    I am a Volunteer to help others on here-not a HP employee.
    Replies aren't online 24/7 because of Time Zone differences.
    Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

  • I have an Ipod Touch 4G, Although I have tried two connection leads to the computer, it comes up with the message ' Itunes could not connect to "Dads Ipod" because an invalid response was received from the device'. Using WinVista Homebasic. Please help?

    I have an Ipod Touch 4G, Although I have tried two connection leads to the computer, it comes up with the message ' Itunes could not connect to "Dads Ipod" because an invalid response was received from the device'.   I can access the contents of the device via the connection leads using 'My Computer' but not through Itunes as the message always appears!!  Using WinVista Homebasic. Is this a known fault with the Ipod4 and VISTA? It works okay on a laptop, however, I would like an expert to take me through the steps to sort out my home desktop computer? Please help?  Thanks in advance
    I

    Try this previous discussion:
    https://discussions.apple.com/message/11240674#11240674

  • I am not able to link my bank account with the store .... So I am not able to download anything from the store plz help

    Plz help in liking my account with the apple store     Because I am not able to download anything from apple store

    Have you called your credit card issuer? They may be able to provide a reason for the declined purchased.
    Also, you can only register for and use the App Store in the country your credit card is issued. Be sure you are buying apps from the correct App Store.

Maybe you are looking for

  • Order Query in SQ01 using Table Joins in CRM

    Hello Experts, I am trying to create a query using table joins in SQ01 in CRM because I need a report that will give me all transactions for a selected Business Partner.  I am unable to display any results when running my query.  I have found other t

  • Unable to update iPhoto on new Macbook Pro

    I have a new MacBook pro and AppStore indicates that there is an update for iPhoto.  When I try to update iPhoto I get an error stating "to update this application sign in with the account you used to purchase it".  I did not register the first time

  • Quantum Gateway Firmware Updates Kill VPN over WiFi

    Be aware, there is a known issue where newer versions of the Quantum Gateway firmware that are automatically pusehd out to these devices prevent VPN connections from being established from devices connected via WiFi. At the same time, there is no iss

  • [SOLVED] SLiM locked in Virtual Box

    So I installed the newest iso, got things ok in terminal and installed SLiM, but I'm stuck at the SLiM login. Neither root nor user works. I've tried console as username to force xterm, but all I get is a black screen with an X for a mouse. tried exi

  • IWeb and using my personal domain name.

    I have never published a web site before and this is a first time for me. With having iWeb version 8 installed I have created a website with photos etc. I have also registered a domain name to use my personal name. This is the one and only web-site I