I can send but not retrieve mail from btinternet

PPlease help, any suggestions are welcome, this has stopped overnight, I have done all of the obvious, restored ipad etc

Hey Penbeth,
Welcome to Apple Support Communities.
The article linked below provides troubleshooting suggestions that’ll resolve most issues like the one you’re seeing, where you’re not able to receive emails on your iPad.
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Take care,
-Jason

Similar Messages

Can send but not retrieve emails using Thunderbird and Windows 8.1

Hi, I am not able to get Thunderbird to retrieve emails on a new laptop.
Last week I purchased a new laptop due to an imminent hard disk failure on my old laptop. I will call them "Old" and "New" laptops. (Old laptop is still working for the moment...)
The Old laptop is nearly 3 years old, and I have been using Thunderbird on it since new without any problems.
I have downloaded and installed Thunderbird on the New laptop, and can not get it to retrieve emails.
As the Old laptop is still working (at the moment), I am able to directly visually compare and check settings on both computers.
THE PROBLEM
Using Thunderbird on the New laptop, I am able to send emails, I can see all my old emails restored from the Old laptop using Mozbackup, but clicking Get Mail on the New laptop does not retrieve new
emails.
When I click Get Mail, the status message in the bottom left corner says "connected to .....<ISP>..." but does not actually get the emails. However, the Old laptop is still able to get emails as it always has.
My ISP is a large Australian telco that I have used for many years and I have not changed anything with my account. The ISP is POP3.
WHAT HAVE I TRIED
I deleted the email account created by restoring from Mozbackup, and attempted using the Thunderbird new account wizard, however Thunderbird did not recognise my ISP and would not create the account - even though it is working perfectly at the same time on the Old laptop.
All Firewalls I can find have been configured to allow Thunderbird, with the same configuration settings on both machines.
How do I know I can send but not Get emails from Thunderbird on the New laptop?
I have sent test emails to myself from the New laptop. Thunderbird sends successfully, I am able to preview the test emails via Mailwasher on the New laptop, and can read, reply, etc, to the emails if I log into my ISP webmail service. However I can NOT get Thunderbird to retrieve and download these emails on the New laptop. If I go to the Old laptop, Thunderbird works perfectly, retrieves and downloads all new emails, including these test emails.
I am now at the point where I do not know what else to try and would appreciate any suggestions.....
I have spent many hours over the last 3 days surfing the net, forums, Mozilla Support, etc, and tried everything suggested, without success. The only thing I have NOT tried is starting windows in Safe mode (as per some suggestions), as it is not a viable long term solution.
OTHER INFO
Computer Details;-
"Old" laptop;-
Windows 7 Home Premium - continuously updated with all Critical and Important updates. 64 bit version.
Antivirus = Bitdefender Total Security (subscription and licensed). Up to date.
MailwasherPro 2012 (subscription and licensed). Up to date.
Thunderbird 24.5.0 working perfectly. Up to date.
"New" laptop;-
Windows 8.1 - up to date with all Critical and Important updates. 64 bit version.
Antivirus = Bitdefender Total Security (subscription and licensed) - downloaded and installed. Up to date.
MailwasherPro 2012 (subscription and licensed) - downloaded and installed. Up to date.
Thunderbird 24.5.0 - downloaded and installed.
Note: I 'downloaded and installed' the Windows 8.1 version of these programs to avoid any potential compatibility problems restoring or copying from a Windows 7 backup version of the programs.
1) New laptop came with pre-installed with McAfee - which has been Uninstalled due to running Bitdefender (Windows searches for 'McAfee' return nothing found suggesting the Uninstall was successful).
2) Thunderbird has been added to both Bitdefender and Windows 8.1 firewalls on the New laptop.
3) Bitdefender and Windows security settings are identical on both laptops - as near as I can determine, I may be missing something - but have checked all settings 3 times by doing a side-by-side visual comparison.
4) Thunderbird settings are also identical and I am using the same email address and ISP that I have been using for many years.
5) I migrated Thunderbird settings, accounts and emails from the Old laptop to the New laptop using Mozbackup, then visually checked and compared all settings in Thunderbird between the two machines.
6) For info, I have used Mailwasher for many years as a simple way to preview and wash mail before running email programs such as Thunderbird - might be overkill, but I have also never had a virus or malware problem, so will keep doing this.
7) I have Uninstalled and re-installed Thunderbird on the New laptop twice, and done the same with Bitdefender once.
8) Any config changes I try on the New laptop, I either restart Thunderbird and / or restart the New laptop, or both.
9) I have not created a Windows 8.1 account and am not using SkyDrive.
10) Only other software I have installed on the New laptop is Google Chrome, Office Home 2013 and iTunes - all are working.
Thanks in advance....

Well there is not much left. If telnet works then the path is clear and there is no hardware firewall blocking ports.
All that is left is software, so try windows safe mode with networking. A very handy way to eliminate software. it also actually disables most anti virus resident features and is preferred here because anti virus/security programs do not always disable or turn off when they say they have.
You might also try the McAfee removal tool. https://community.mcafee.com/thread/52788 I notice the rep said yes to both, they did not say not required.
Finally you could try creating a new profile, and see if it works just to exclude corruption of your existing profile. ( I doubt it but I am at the anything goes point)
Just as an aside, I have never had an email borne nasty and I for many years never even had an email virus scanner. So yes I think your a bit over cautious with mailwasher, if that is what your using it for. Thunderbird does not support scripting languages or flash, or most plugins in the email sandbox. The result is getting a virus from a mail in Thunderbird is really only possible, for all practical purposes, if you open that password protected zip from the young Russian woman and that is what the anti virus should be blocking anyway when the temp file is written.

Can send but not recevie mail - help please

I have tried to push mail though, switched phone off and logged off on my desktop. But I can send but not receive.
Any ideas?

Hi Anne,
Is this IMAP or POP account?
Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move these folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.

Can send but not get mail....

This is strange - my mailserver has imap/ssl/password. Before 3.0 upgrade all worked fine (hm... except a couple of days when I just got my Iphone where actualle the very same problem showed up, but suddenly started to work).
So, I can connect to server and send mail. But I can't connect to server to read/fetch mail (connection failed message).
I've exact same configuration on my macbook - working like a charm. Tested to remove account on Iphone and recreate, resync, you name it. Still not possible to read, only send.
Why???

Anyone with any ideas are welcome....
Now I dropped all mail accounts on the phone and resynched with iTunes to recreate all mail accounts. Still - one of the accounts will not work. Possible to send but not read mail. And it is working on the mac.
regards,
/L

From mac mail, I can send but not receive mail. Also, on the same mac, I can run mail through Entourage and no issues with sending or receiving

only found this problem with mac mail , when new hard drive waqs installed!!
i CAN SEND from mac mail
When I first set it up, i could receive mail but not send and now its the other way around
I cannot receive mail.
However, under Entourage mail, i have not problems with similar settings!!
Can you help, this is wrecking my head!!

What do you see if you invoke Mail's menu option Window > Connection Doctor?

Can send but not receive mail

I have a macbook with OS 10.5.8 and Mail 3.6
I have an imac with OS 10.4.11 and Mail 2.1.3
Both have been working fine with my mac.com / me.com account for a long time but Mail and the MacBook has suddenly stopped receiving messages - although it can still receive them. I've compared the settings on the two computers and they still look identical.
Any suggestions as to what to try next?
Thanks
Ben

Let's check whether the rules could have a bearing on this:
1. Quit Mail.
2. In the Finder, go to ~/Library/Mail/.
3a. If running Mac OS X 10.3 (Panther), locate MessageSorting.plist and move it to the Desktop. If there is a file called MessageSorting.plist.backup, move it to the Desktop too.
3b. If running Mac OS X 10.4 (Tiger), locate MessageRules.plist and move it to the Desktop. If there is a file called MessageRules.plist.backup, move it to the Desktop too. You may also see the old MessageSorting.plist files there; they are no longer used by Mail 2.x, so just move them to the Trash if you see them.
4. Open Mail. As a result of removing the rules file, the junk filter will be disabled now. You may want to either tell Mail to go offline immediately after opening it, or shut down the Internet connection before opening Mail, to prevent it from downloading anything until the junk mail filter has been enabled again.
5. Go to Mail > Preferences > Junk Mail, enable junk filtering, and configure it however you wish.
6. Go online again if you went offline in step 4.
If the problem persists after doing this, then you know the rules have no bearing on it, and you may move the files on the Desktop back to the ~/Library/Mail/ folder, overwriting any files Mail may have created anew there (quit Mail first).
Note: For those not familiarized with the ~/ notation, it refers to the user's home folder.

Flex client can SEND but not RECEIVE messages from BlazeDS

Hi there,
I built a sample chat application that should be able to send/receive messages from a JMS topic. However, I am only able to SEND messages, I am not able to receive them. Any advice/suggestions would be GREATLY appreciated as I am seriously stuck.
My setup:
- BlazeDS Turnkey
- FioranoMQ JMS provider on remote machine
What I know:
- My MXML code is good. I am able to use the exact same code and get both subscribing and publishing working when I use 'ActiveMQ' instead of 'FioranoMQ' as my JMS provider
- FioranoMQ JMS provider is working fine, my test Java clients can both subscribe and publish to the same JMS topic that the Flex app uses
- Publishing from my Flex app is working because my Java client is able to receive messages from the same topic whenever Flex messages are sent to FioranoMQ
- My Flex app is supposedly 'subscribed' to and 'connected' to the correct (streaming-amf) channel. I know this because the MXML 'Consumer' object's "subscribed" and "connected" properties are true and no fault events appear whenever I issue "consumer.subscribe()" in my Flex app.
Sample debug console log:
(I tried sending 8 JMS messages from my Java client code to the 'mytopic' topic that my Flex app is using. The end of the log shows that SOMETHING is happening after sending these messages, but notice the actual 'message' is never streamed even in the log!)
[BlazeDS] 01/27/2009 FlexSession created with id '72D3E6EED1364AD328F342F1AF59FF
69' for an Http-based client connection.
[BlazeDS] 01/27/2009 Channel endpoint flextest-streaming-amf received request.
[BlazeDS] 01/27/2009 Deserializing AMF/HTTP request
Version: 3
(Message #0 targetURI=null, responseURI=/1)
(Array #0)
[0] = (Typed Object #0 'flex.messaging.messages.CommandMessage')
operation = 5
correlationId = ""
clientId = null
timestamp = 0
body = (Object #1)
headers = (Object #2)
DSMessagingVersion = 1
DSId = "nil"
timeToLive = 0
destination = ""
messageId = "AECE3D84-789C-29B7-3413-197C7A48A7D2"
[BlazeDS] 01/27/2009 Serializing AMF/HTTP response
Version: 3
(Message #0 targetURI=/1/onResult, responseURI=)
(Externalizable Object #0 'DSK')
(Object #1)
DSMessagingVersion = 1.0
DSId = "ED38E721-2609-CF34-62A2-28D918C4BB8F"
1.233083202182E12
(Byte Array #2, Length 16)
(Byte Array #3, Length 16)
(Byte Array #4, Length 16)
[BlazeDS] 01/27/2009 Channel endpoint flextest-streaming-amf received request.
[BlazeDS] 01/27/2009 Endpoint with id 'flextest-streaming-amf' is streaming mess
age: Flex Message (flex.messaging.messages.AcknowledgeMessage)
clientId = null
correlationId = open
destination = null
messageId = ED38E793-E519-95BB-3E4C-1A7E8D716951
timestamp = 1233083202229
timeToLive = 0
body = ED38E793-E50A-2500-E2F5-7525401FD8CE
[BlazeDS] 01/27/2009 Number of streaming clients for FlexSession with id '72D3E6
EED1364AD328F342F1AF59FF69' is 1.
[BlazeDS] 01/27/2009 Number of streaming clients for endpoint with id 'flextest-
streaming-amf' is 1.
[BlazeDS] 01/27/2009 Channel endpoint flextest-streaming-amf received request.
[BlazeDS] 01/27/2009 Deserializing AMF/HTTP request
Version: 3
(Message #0 targetURI=null, responseURI=/2)
(Array #0)
[0] = (Typed Object #0 'flex.messaging.messages.CommandMessage')
operation = 0
correlationId = ""
clientId = null
timestamp = 0
body = (Object #1)
headers = (Object #2)
DSEndpoint = "flextest-streaming-amf"
DSId = "ED38E721-2609-CF34-62A2-28D918C4BB8F"
timeToLive = 0
destination = "flextest-message-destination"
messageId = "5ED8AAA4-BDA8-C8E4-D85B-197C7AC5E83A"
[BlazeDS] 01/27/2009 JMS consumer for JMS destination 'mytopic' is starting.
[BlazeDS] 01/27/2009 JMS consumer for JMS destination 'mytopic' is

Hi Alex, thanks for your advice. I tried reading the client-side logs, but it just physically shows what I was saying earlier - that the consumer is connected and subscribed, but no messages are coming through to it.
I've attached the output of the 'flashlog.txt' file. For the particular session shown, the flex application was sent 8 JMS messages, but as you can see nothing got through. I put a 'trace' message in the message handler function (for my consumer object), but it never gets called.
'E2513351-75DA-0837-7263-3807B91D9630' consumer set destination to 'flextest-message-destination'.
'7D784A40-DBBB-71F1-4029-3807B91D45E3' producer set destination to 'flextest-message-destination'.
'consumer' consumer subscribe.
'flextest-streaming-amf' channel endpoint set to http://localhost:8400/FLEXTEST/msgbroker/streaming-amf
'flextest-streaming-amf' channel settings are:
'flextest-streaming-amf' pinging endpoint.
'flextest-streaming-amf' channel is connected.
'flextest-streaming-amf' channel sending message:
(mx.messaging.messages::CommandMessage)
body=(Object)#0
clientId=(null)
correlationId=""
destination="flextest-message-destination"
headers=(Object)#0
messageId="8A592005-3C8A-4C6C-B074-380857710C00"
operation="subscribe"
timeToLive=0
timestamp=0
'consumer' consumer connected.
'consumer' consumer acknowledge for subscribe. Client id '37CC5DED-A019-7110-3C89-A9926835103E' new timestamp 1233595684954
'consumer' consumer acknowledge of '8A592005-3C8A-4C6C-B074-380857710C00'.
Seems to me there can only be two explanations: either my BlazeDS configuration is incorrect (which is unlikely given that everything works if I use a ActiveMQ as my JMS provider with only trivial changes to my configuration), or there is some bug within BlazeDS that is preventing it from working properly with FioranoMQ. What do you think?

Can send but not recieve mail

For some reason the emails that are sent to me are not coming through. Sending works just fine but i can't recieve any.
I called my service provider to check all my settings...he said i had a couple of emails that really large and that was probably the problem....he deleted them but still nothing.
Any suggestions?
thanks

yeah, i should have mentioned that..sorry. IT's POP, but it looks like deleting the large emails by my ISP worked....except all the pending emails that he said existed have not come through.

Can send but not receive mail in outlook 2013

I just started to have the same issue. I have multiple PC's all running outlook 2013 and one of them just stopped receiving mail.
The others work fine, and yeah I check that it is set to receive mail in the options, along with many other typical tasks like dissabling the av.
This is on WIN 7 pro.
I have uninstalled office. Deleted my ost and pst. Reinstalled office and re-created my mail account. Same issue. There must be some other setting in my profile or registry that is persisting
I am about to go back to Office 2010, I have already gone back to Win 7 after a terrible experience with 8.1 and its media centre licence issue and lack of driver support (which worked under WIN 8!!).
Seriously Microsoft! Do you just hate people?

Hi,
What is the account type? Exchange, IMAP or POP3? Is it working fine to receive emails on Webmail(OWA)? It is preferred if you could provide any error code/message.
The first thing that should be checked up is if the account has been setup properly, you may need to contact your ISP(Internet Service Provider) to get the information you need to setup the account.
If you press Send/Receive All Folders button, can you get new messages? Please go to
SEND/RECEIVE tab -> Send/Receive Groups ->
Define Send/Receive Groups -> For All Accounts, under
Setting for group "All Accounts", set Schedule an automatic send/receive every "X" minutes, we can set
X as you need.
Please create a new profile to test if the issue persists:
http://support.microsoft.com/kb/829918/en-us
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Have new iPhone 4. Attempting to set up Comcast email. I can send but not receive. Help please.

I have new iPhone 4S. Attempting to set up Comcast email. I can send but not retrieve my Inbox directly from Comcast. Please help. Thanks.

Contact comcast and get the correct server settings for use on a mobile device.

Upgraded to Tiger; Mail can Send, but not receive... help!

Hi there,
I've come across lots of issues people have had importing all their mailboxes when they've upgraded from Panther to Tiger, but my wife's problem is different - - Mail can Send, but not receive. 'Get Mail' hasn't worked since the upgrade. I've been on the phone with my POP server provider, and all my Mail Account settings are correct. I can send mail, as I say, and sure enough, there it is in her Hotmail web page, along with all the other messages people have sent her in the last two weeks...
So why can't Mail 'get' these messages, if all the settings are correct?
Any advice would be appreciated.
Malcolm

You’re welcome.
If you deleted a POP account, then all the messages stored in that account’s mailboxes has certainly been wiped out, not just moved somewhere, and you were warned that this would happen by the following alert:
Remove Account
Are you sure you want to remove the <AccountType> account "<AccountName>"?
This will permanently delete the account setup information, mailboxes, and messages from your computer. Messages stored on the mail server will not be affected.
To prevent that from happening, you should have moved those messages to custom “On My Mac” mailboxes instead of leaving them in the account’s mailboxes. Actually, using Inbox and Sent for archiving purposes is a bad idea regardless.
If the messages are not on the server and you don’t have a backup (which you should have made before doing something like that), you may try to salvage as many deleted *.emlx files as possible with a data recovery tool such as Data Rescue II, TechTool Pro, or FileSalvage (the files to be recovered would be different in the case of Mail 1.x). Of these, the only one I know for sure that can currently recover deleted *.emlx files is FileSalvage. Stop using your computer right now if you want to try that, as anything you do with the computer may cause the deleted files to be overwritten.

Using osx 10.7.5 can send but not receive emails. Mail server support rep tried everything

Using iMac with OSX 10.7.5. Can send but not receive emails. No problem with internet account. Server rep tried everything and suggested perhaps a corrupted file in the op syst. Any ideas?

You may have a corrupt preference. Mail - Preferences - Accounts - click the offending account and re-enter all prefereneces. Also you can use Apple's OS X Mail: Troubleshooting sending and receiving email messages located at:
http://support.apple.com/kb/ts3276

Exchange mail- can send but not receive?

Anyone had this problem?
I have the mail app set up with my company's exxchange server as the incoming, outgoing and OUtlook webs access servers and no go, I can send but not receive in the app....
-c

Check with your Exchange administrator.

I have an iphone6. And out of the blue my group messages aren't working. I can send but not receiving any back.

I have an iphone6. And out of the blue my group messages aren't working. I can send but not receiving any back. Any ideas??? I already reset my phone twice.

You should check that your settings (both directions) match this:
IMAP (Incoming Mail Server) information:
Server name: imap.mail.me.com
SSL Required: Yes
Port: 993
Username: [email protected] (use your @me.com address from your iCloud account)
Password: Your iCloud password
SMTP (outgoing mail server) information:
Server name: smtp.mail.me.com
SSL Required: Yes
Port: 587
SMTP Authentication Required: Yes
Username: [email protected] (use your @me.com address from your iCloud account)
Password: Your iCloud password
Note: If you receive errors using SSL, try using TLS instead.
Your signature says you have 10.6.8 - is this correct? If you migrated from MobileMe using this your mail settings won't be correct and you will need to follow this procedure to re-enter them:
Entering iCloud email settings manually in Snow Leopard or Leopard

E71 Imap, can send but not receive

HI all
I received my E71 about a week ago and having major problems configuring it with my work email.
Its an IMAP mail. I can send fine but on most occasions cannot receive. Occasionally it downloads some mails but only twice in the last week. I think this shows the settings are correct.
Have tried to sign up with Nokia mail but get the following error message:
'Unable to connect with the information provided. Please try again.'
My colleagues in the UK use Blackberrys fine and have spoken with IT and they cannot think of any reason why this is happening. I have deleted the mailbox and set it up again many times but still can send but not receive...
Very grateful for any advice as really happy with the phone other than this which is the main reason why I bought it.
Shane

Hi Anne,
Is this IMAP or POP account?
Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move these folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.

I can send but not retrieve mail from btinternet

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