I can't connect to Windows Server via FTP

I've been using FTP for about 13 years and it works fine on Apache servers but can't connect to a windows Server via my Fetch FTP program. The site owner sent me a screenshot and copied/pasted the password so I know I have the info correct. It is still giving me errors.
Is there a special method to connect to Windows server via FTP?

Hi Lorel,
Try FileZilla...
https://filezilla-project.org/

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