I can't get the computer to recognize a DVD, it just keeps spinning but no icon appears on the desktop

What do I do when the CD/DVD drive won't acknowledge my disk?
It spins and whirrs but no icon appears showing it is recognized. I'm trying to install software to use an external recording device
the Zoom H4n stereo recorder.
All I want is to get the computer to accept the disk and show it is in there.
I've had this occur more than once with disks.

Sometimes cleaning the disc with a microfiber cloth will help.
http://support.apple.com/kb/HT2801
Best.

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