I can't get the file attachment in a web form to work

I have a web form made in Business Catalyst that I'm having some problems with. I have added a file attachment option, but I can't get this to work properly.
When a user chooses a file and sends the form, the message that is being sent includes the name of the file that was attached, but not the file itself! What am I doing wrong?
This is the web form (in Norwegian, but you get the idea of where the file upload is) In this form, the file "produktark_plusstjenester.pdf" has been attached.
The e-mail that is being sent now looks like this (I have removed the private information). But as you can see, it mentions the file produktark_plusstjenester.pdf (94,45 kb), but it is not attached in the e-mail itself.
Hope someone can clarify this for me

File on web forms is attached to the case. Go to the case in the admin and you can retrieve the file.

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