I can't log in to pay my bill or view the account when I am traveling abroad

Dear LasinaH_VZW,
Yesterday, I spoke with Global Customer Support who re-registered me in the hope that this would solve the problem although they consulted the IT department who told that for security reasons you cannot log in to your account from abroad.
Of course when I click on the link you provided, I can log in because I am in the States. When I am abroad, this would not work.
I understand from Global Support yesterday that there are many other customers that are having the same difficulty as me so I would like to ask if you could forward this message to the IT Department to let them know that they need to find a more subtle way to protect users' accounts than simply excluding access from any other part of the world.
Many thanks & best regards
Julian Rawle

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I can't log in to pay my bill or view the account when I am traveling abroad

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