I can't play the downloaded iTunes movie on my newly updated iMac to OS X Maverick. Why not? And How can I get it to work? Thanks.
I can't play the downloaded iTunes movie on my newly updated iMac to OS X Maverick. Why not? And How can I get it to work? Thanks.
Do you get any error message?
What actually happens when you open it?
What app are you trying to play the files inside? Try iTunes.
I assume these files have DRM from the iTunes store. The Mac needs to be authorized to play them, open iTunes & select Authorize in the store menu, then sign in with the Apple ID that purchased the files.
Select the iTem in iTunes & get info on it (from the File menu) & you can see the account name that it belongs to.
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If you see a dialog telling you the app is not avaiable, then it's not available.
And keep in mind, your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
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FrankThanks for the info, this really helps.
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I think that as soon as you click "Buy" and type in your details, the iTunes server is alerted that you have bought the item, even if it hasn't downloaded. Your "purchased" list is based on your account and not your computer so I'm afraid even if you haven't completed the download, you will be charged for it (but if you do now download it, you won't be charged again). This also means that you can't remove items from the purchased list.
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I don't recognise the symptoms as such, but here are a couple of things to try.
Check all tracks
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To make sure that your iTunes folder (or media folder if located separately) has the correct permissions, right-click on the folder and click Properties, then go to the Security tab and click Advanced. If necessary grant your account and SYSTEM full control to this folder, subfolders and files, then tick the option to replace permissions on child objects which will repair permissions throughout the library. This is the XP dialog but later versions of Windows shouldn't be too different.
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Hi Jbierrie,
There is an issue with Photoshop specifically related to recent updates in which causes the licensing to revert to trial after a certain number of launches (typically 2-3).
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Why?
Do you expect an answer to that question based on the information you have provided so far?
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