I can't uninstall in order to reinstall. It keeps telling me a previous version needs to have the computer restart. I restart. Back to needing to restart. Right now I can't access Firefox at all.

I upgraded to the new version and something went funky. Tab weren't working. So thought I'd uninstall and reinstall and now I'm stuck in the cycle. I can't uninstall as it tells me that a previous version needs the computer to restart. I'll restart and then try again and get the same message. If I try to just reinstall, it get the same message. Right now, I can't access Firefox at all. Help!

Hi @Skeetermarie85,
Welcome to the HP Forums!
I understand that you are unable to uninstall the software in order to re-install the software with your HP Officejet 8600. I am sorry for the frustration, but I am happy to help!
I am not sure which version of Windows you are using, but this should work with Windows XP and up. Please try a level-three uninstall by going through this fatal error guide, Fatal Error 'Error 1155. Not Found.' (MSI Error 1155) Displays During Software Installation in Windo.... Even though this guide does not match your error, I believe the level-three instructions will help.
If you still need further assistance, please reply with the version of Windows you are using. If you do not know the Operating System you are using, please visit this website. Whatsmyos.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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I can't uninstall in order to reinstall. It keeps telling me a previous version needs to have the computer restart. I restart. Back to needing to restart. Right now I can't access Firefox at all.

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