I canceled several orders,they closed my account and didn't give back my money 1000 dollars!!!!
I bought crystals in the game of paramon. sometimes when u tried to make inapp purchases, the money was deducted from account, but didn't get any content. I contacted with the game company. they told me i should contact with apple. so everytime I came across this problem, i asked help from apple. They treated me very well at the first several times until today. I have two orders that are not successful. and turned to apple. They closed my account immediately and didn't give back my 1000 dollars. I called twice. they always told me I violated some terms and asked me to read it. but I don't think there is anything wrong with me. if you are not willing to refund. its fine. u should not take my money away!!!!! really disjointedness and frustrated!
We are fellow users here on these forums, you're not talking to iTunes Support nor Apple. We won't know what terms that iTunes Support think that you violated, but the most common reason is probably trying to use another country's store - you are in the same country as you have listed on your iTunes account ?
Similar Messages
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I want to cancel my account and get a refund of my money. how do i do that?
i want to cancel my account and get a refund of my money. how do i do that?
Please see Return, cancel, or exchange an Adobe order -
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
my granddaughter has a i pod, we don't know that much about it, i ordered her icee maker and she downloaded some apps that were suppose to be free, they charged my account and we do not want them
Same answer as when you asked the same question before:
how do i return items we did not purchased -
I am experiencing on going problems with my i phone 4 due to me sharing an i tunes account with my daughter. I have been told by apple to cancel my existing (shared) i tunes account and open a new one for my use only. How do I do this? I cant find any links in i tunes to do this. mountfield
No, it's done on the computer, it's just done on the web and not through iTunes. I guess you could do it on the iPhone, but it would be easier to do on the computer.
Just go to the site linked above, then click on the big blue button and fill out the neccessary information. -
They took 19.99$ from my account but didn't give me the dimonds in Hay Day game then the game supports told me that the problem is from apple not from them
We are fellow users here on these forums, you're not talking to iTunes Support nor Apple. We won't know what terms that iTunes Support think that you violated, but the most common reason is probably trying to use another country's store - you are in the same country as you have listed on your iTunes account ?
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only have 5c in my US account and want to change back to Australia, but my account needs to be 0. Anyway around this? I have no US credit card.
Ah. I understand now. I suspect it is the technical problem that the money keeps the account alive.
Go to http://www.apple.com/support/itunes/contact/ - and click on Express lane followed by iTunes > iTunes store. Explain to them and see if they will help you raise a new account.
Remember, your account and means of payment must relate to the country you permanently reside in. -
My ipod touch 4g isnt letting me download apps now whenever i try to it says cannot connect to itunes, i cant find anything that works, i logged out of my apple account and tried to log back in but it wont let me! Can anyone help me
Likely Apple problem
iTunes Store - 20% of users are affected
Users are unable to make purchases.
http://www.apple.com/support/systemstatus/ -
I keep getting an error when trying to update an app- cannot connect to store. I logged out from my account and tried to log back in and got the same error. I am doing all this from my phone since I no longer own a personal computer (only work) since I use iCloud and I tunes match
YAY!!! Saved it in my Mac's Firefox Bookmarks for easy future access!
Hope you are having a lovely afternoon today! I'm about ready to go bobo....I have an early meeting, and I don't want to oversleep! The nice part is that I work remotely, so I only have to wake up 15 minutes or so before the meeting.... I don't even use an alarm clock anymore (really, my iPhone alarm, which is much more pleasant), unless I have to get up at 6:30 or something....
TMI?
GB -
I paid 8,98 Euros for 600 wampum in 'High Noon' game, but they were not delivered to me. Give me my money back or give me the wampums
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. If you don't receive even the automated acknowledgement of your submission, check any anti-spam filters to make sure that messages from Apple are not being blocked.
Regards. -
Hi I am new to Apple devices, i got a new Ipad mini and i am trying to download skype from the Istore,it asks me to review my account and if i give all the details and click on next, it come to the same page,please help
Oh thank you very much, i was worried after a whole day's hard work but most important that i had lost my photos, i don't understan the photo,shared and albums? I have a lot of photos in my albums that it didn't let me delete, yet i could delete a lot of others, could you explain this to me please
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Someone has hacked my itunes account and charged hundreds of dollars to my credit card. I have cancelled my card twice and they can still do it because I enter the new info into my phone. The credit card company said that I need to change my account password. Does anyone know how to change your password on an iphone?
I don't have an iPhone but it may be somewhere along the steps for removing card information
Delete credit card information with iOS - http://bongotbusy.blogspot.com/2011/09/hinthow-to-remove-iphoneipadipad2.html - Settings > Store > Apple ID > View Apple ID > Account > Edit Payment Information > Payment Card > None -
ITUNES HAS CHARGED MY DEBIT CARD $99.99 FOR GLOBAL WAR RIOT-SOME GAME I DID NOT KNOW WAS LOADED ON MY OTHER PHONE; HOWEVER, WHEN I PULLED UP THIS APP TO SEE EXACTLY WHAT IT WAS WAS I SURPRISED TO SEE I COULD DOWNLOAD IT FOR 'FREE'. I HAVE CONTACTED ITUNES THROUGH THIS REDICULOUSLY CHICKEN SH_T SYSTEM THEY USE SO THEY DO NOT ACTUALLY HAVE TO HEAR HOW UPSET A PERSON IS NOW THAT THEY CANNOT BUY FOOD FOR THEIR CHILDREN BECAUSE OF A MISTAKE MADE ON ITUNES PART. I DID RECEIVE AN EMAILED RESPONSE FROM STEPHANIE WHO ADVISED THIS WAS PUCHARED ON A PHONE THAT HAS PURCHASED DOWNLOADS IN THE PAST. I WONDER IF SHE THOUGHT TO LOOK AT MY ENTIRE DOWNLOAD HISTORY AND DISCOVER THAT NOTHING HAS EVER BEEN PURCHASED ON MY ITUNE ACCOUNT IN THE AMOUNT REMOTELY CLOSE TO WHAT THEY ARE CHARGING ME NOW. THAT IS BECAUSE I DO TRY TO MONITOR THIS ACCOUNT AND OBVIOUSLY THIS LAST PURCHASE WAS DONE WITHOUT MY KNOWLEDGE UNTIL I CHECKED MY ONLINE BANKING ACCOUNT, WHICH I DO EVERY DAY. TO MAKE MATTERS WORSE THE APP STATES IT IS FREE TO INSTALL WHEN YOU PULL IT UP SO NO ONE HAS CLARIFIED TO MY WHERE THE $99.99 COMES INTO PLAY. I WILL NOT DROP THIS UNTIL MY BACK ACCOUNT HAS BEEN PROPERERLY CREDITED IN THE SAME TIME FRAME IT TOOK YOU TO TAKE MY MONEY. I WILL LAUNCH A COMPLAINT WITH EVERY POSSIBLE ENTITY IN THE ITUNES COMPANY AND BUSINESSES OUTSIDE THAT REGULATE THEIR BUSINESS UNTIL THIS HAS RESOLVED IN MY FAVOR AS I AM THE ONE WHO HAS BEEN VICTIMIZED BY A COMPANY I INVITED INTO MY TELEPHONE NETWORK IN GOOD FAITH!!!!!!!!!!!!
dawnfromcabot wrote:
ITUNES HAS CHARGED MY DEBIT CARD $99.99 FOR GLOBAL WAR RIOT-SOME GAME I DID NOT KNOW WAS LOADED ON MY OTHER PHONE; HOWEVER, WHEN I PULLED UP THIS APP TO SEE EXACTLY WHAT IT WAS WAS I SURPRISED TO SEE I COULD DOWNLOAD IT FOR 'FREE'. I HAVE CONTACTED ITUNES THROUGH THIS REDICULOUSLY CHICKEN SH_T SYSTEM THEY USE SO THEY DO NOT ACTUALLY HAVE TO HEAR HOW UPSET A PERSON IS NOW THAT THEY CANNOT BUY FOOD FOR THEIR CHILDREN BECAUSE OF A MISTAKE MADE ON ITUNES PART. I DID RECEIVE AN EMAILED RESPONSE FROM STEPHANIE WHO ADVISED THIS WAS PUCHARED ON A PHONE THAT HAS PURCHASED DOWNLOADS IN THE PAST. I WONDER IF SHE THOUGHT TO LOOK AT MY ENTIRE DOWNLOAD HISTORY AND DISCOVER THAT NOTHING HAS EVER BEEN PURCHASED ON MY ITUNE ACCOUNT IN THE AMOUNT REMOTELY CLOSE TO WHAT THEY ARE CHARGING ME NOW. THAT IS BECAUSE I DO TRY TO MONITOR THIS ACCOUNT AND OBVIOUSLY THIS LAST PURCHASE WAS DONE WITHOUT MY KNOWLEDGE UNTIL I CHECKED MY ONLINE BANKING ACCOUNT, WHICH I DO EVERY DAY. TO MAKE MATTERS WORSE THE APP STATES IT IS FREE TO INSTALL WHEN YOU PULL IT UP SO NO ONE HAS CLARIFIED TO MY WHERE THE $99.99 COMES INTO PLAY. I WILL NOT DROP THIS UNTIL MY BACK ACCOUNT HAS BEEN PROPERERLY CREDITED IN THE SAME TIME FRAME IT TOOK YOU TO TAKE MY MONEY. I WILL LAUNCH A COMPLAINT WITH EVERY POSSIBLE ENTITY IN THE ITUNES COMPANY AND BUSINESSES OUTSIDE THAT REGULATE THEIR BUSINESS UNTIL THIS HAS RESOLVED IN MY FAVOR AS I AM THE ONE WHO HAS BEEN VICTIMIZED BY A COMPANY I INVITED INTO MY TELEPHONE NETWORK IN GOOD FAITH!!!!!!!!!!!!
Reading that is giving me a headache, how about normal type. -
How do I cancel my order for iphone 4s when I didn´t order it with apple-id?
I placed an order for an iphone 4s that has been "dispatched" for a time now. I would like to cancel my order, and buy it elsewhere. The problem is that I didn´t use my apple-id when I ordered it, so now it seems like I can´t cancel my order. Anyone who knows how I can cancel my order?
I am pretty sure you cannot cancel an order after it's been despatched. It's now in the hands of the companies delivering it.
However, you should be able to return it within the first 14 days. Don't disturb the packaging just to have a look!
This is from the UK online store - it's probably the same everywhere:
http://store.apple.com/uk/help/returns_refund -
How can I delete my iMatch account and revert my iTunes back the way it was?
I am having many issues with iMatch and want to delete my account and remove all of my music from the cloud.
Here are the issues:
1. My playlists are filled with "error" songs that cause playback to skip multiple numbers at a time.
2. When I sign off of iMatch and try and repopulate my playlists with songs imported from CD's I recieve a message that says " iCloud playlists can only contain songs from your icloud library.
* This error message occurs even when I am signed-out of iMatch.
3. There are many songs completley missing from playlists, and none of my playlists were Smart.
4. When I try and restore my playlists I get the same error messgae over and over.
5. If I turn iMatch back on, all of the numbers get classified as "error" and the whole thing starts again.
I have over 25,000 songs and this is a gigantic mess.
Can someone please tell me how to compeltley remove all of my music from the icloud while leaving it on my computer? This includes all playlists?
Can someone please tell me how to delete/remove the connection with my itunes account and the icloud?
I am not asking for a refund, just a return to the way things were before I foolishly bought iMatch.
Thanks
DavidMichael,
Thanks for your tip and response. I tried everything. I spoke with support for about 50 minutes the same day I posted. They informed me that even though I might have iMatch switched off, all of my playlists on my iMac have been designated as iCloud playlists. This is why I was getting the iCloud error message everytime I changed a previously iCloud-ed playlist. If I turn iMatch back on, these error codes go away because the playlist is automatically re-synced with the duplicate lists in the iCloud.
The support team suggested deleting my entire library from the cloud but did not have a procedure in place for this. Individual song deletions are listed in an Apple support document, but this procedure will delete the song from your hard disk as well.
So I went to work, re-organized all my playlists with iMatch off and received 100's of error codes in the processes. I found upwards of 200 (out of 25,000) songs that had been corrupted by the iMatch process and were now non-playable MPEG's. I have no clue how this happed becasue on my devices they are AAC files.
Long story short: Apple Service sent me a very apologetic letter, deleted my entire iCloud library and refunded all of my money.
The iMatch expereince for me was a complete disaster however, I must commend Apple for their prompt response and service. -
I pre ordered an iphone 5 this morning, (first time i have ordered from apple) it didn't give me an option to select a carrier? is this normal? will it come with a nano sim if it didn't let me tell them what carrier im with? i dont want to get my new phone and not be able to use it
thank you.roncoe wrote:
They've created a new SIM for this phone--the micro-SIM. Different SIM tray and all. If you ordered from Apple.com selecting the carrier was step two of the process.
iPhone 5 confirmed to use nano-SIM, current SIMs not compatible.
The "Micro SIM" is too large to fit in the iPhone 5.
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