They took 19.99$ from my account but didn't give me the dimonds in Hay Day game then the game supports told me that the problem is from apple not from them
They took 19.99$ from my account but didn't give me the dimonds in Hay Day game then the game supports told me that the problem is from apple not from them
We are fellow users here on these forums, you're not talking to iTunes Support nor Apple. We won't know what terms that iTunes Support think that you violated, but the most common reason is probably trying to use another country's store - you are in the same country as you have listed on your iTunes account ?
Similar Messages
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I bought Take on iTunes, and it took the money off my account, but didn't give me the movie.
I bought the movie Taken, and it took the money off my account, but I never recieved the movie. I googled possible reasons and sulutions, and the only thing I could find is that I have to go to the receipt email, and notify apple or whatever. But when I checked my email for it, I didn't even have that. So I have no idea what to do.
Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you. -
I can't buy on hay day game he told me contact iTunes support to complete this transaction after that told me the billing server not respond try again later and the other game same but I can buy games from the AppStore ?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have treated photos in final cut using effects. The problem is I can not export them. Please help me. Thank you-
Ernest,
This is how I do it: With all the video & still's in the time line, I click on each (even if I have to use the command key and click on each file). When each file is active I go under SHARE- go to EXPORT MEDIA- I use the Apple Pro Res codec 4:2:2. If you do not click on each file in the time line it will not be exported out.
Hope this helps. -
HT2589 iTunes took my money but didn't give me the song.
I purchased the song "Alone and Forsaken (single version)" Album; Gold: Hank Williams. Artist; Hank Williams.
When I confirmed the purchase, a page in itunes appeared that said I had never made a purchase on the PC I am using which is not true. It asked me 2 security questions which I could not remember the answer to. I went onto the Apple website and requested a security question reset email and when I finally reset my questions and went back to itunes, it had timed out. Taking my money and not giving me the song. Please respond and give me my money back or give me a download for the song.This is a discussion forum, not Apple Support or Contact.
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I brought storage but apple took my money and didn't give me the storage what do I do?
I Brought storage and apple took my money but didn't give me the storage I brought it is still saying I have the free 5gb when they took the amount for the 20gb what do I do?
This is a discussion forum, not Apple Support or Contact.
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I've imported an iPhoto library from a disc to my iPhoto 09 account, but I have to leave the disc in to view the pictures in full screen... Is there a way to import the files to my hard drive?
I've imported an iPhoto library from a disc to my iPhoto 09 account,
What exactly did you do?
Are you running a Managed or a Referenced Library?
A Managed Library, is the default setting, and iPhoto copies files into the iPhoto Library when Importing. The files are then stored in the Library package
A Referenced Library is when iPhoto is NOT copying the files into the iPhoto Library when importing because you made a change at iPhoto -> Preferences -> Advanced. The files are then stored where ever you put them and not in the Library package. In this scenario you are responsible for the File Management. -
ordered a TV series…I can see where the $$ was taken from our account but I can't find the shows anywhere in our itunes account.
Hello NMS1,
It sounds like you are unable find these TV shows you purchased in a series, but you have been charged for them. I would start by checking to see if you can download them from your Purchases in the iTunes Store with this article:
Download past purchases
http://support.apple.com/kb/ht2519
The steps are different if you are on an iOS device vs. a computer, so choose the appropriate section for the device you want to download them to.
If you cannot find it in your Purchases, I would next reach out to the iTunes Store support team for additional assistance:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
All the best,
Sterling -
i have bought a film from itunes and the credit has come out of my account, but i can't find the film anywhere, it said it was downloading, then i left the laptop and on return i couldn't find the film. how do i find the film?
Maybe it is in the Purchased category of iTunes,
Try going there -
I have an iphone 4.
I disconnected it from my iTunes account but I am still using the iphone and the Apple ID.
If I make a purchase will it work?
Also, how can I reconnect my iphone to my Apple ID?Do you mean that you removed the phone from the 'manage devices' section of your iTunes account ? If you do then that won't stop you being able to purchase items on your phone - you only need to be logged into an account to be able to purchase with it.
If you do mean the 'manage devices' section then you can associate, or re-associate, a device (or computer) by using iTunes Match, or automatic downloads, or redownloading past purchases on it : http://support.apple.com/kb/HT4627 -
I want to remove my credit card from my daughter's itunes account but i can't delete the information without getting a notification that i must have the fields filled out. When she first got the ipod touch, we did not need to supply credit card information for her to set up her account. Only now that I entered it for one purchase, I can't remove it. Now my daughter has purchased over $300 in downloads the last two weeks.
You definitely can.
To remove your payment information open iTunes and go into your account. An easy way to access your account is from quick links on the store home page. After you login there will be a payment type listed with an edit button next to it. Click edit then select none under card type (next to visa, mastercard, etc).
Afterwards at the bottom of the page select done, then your card will no longer be on file. It will prompt you for a card next time you try to download something that isn't free. -
I want to disable or remove Game center from my iphone. It's always pop up during i play hay day game. So i can not solve this problem. Any way i try to log in game center my several Apple id account but it does' not work. I am still stuck in log in page
The Game Center app is pre installed and cannot be removed from the device.
Best thing to do is move it to the last available screen.
Hold down the Game Center app until all the apps jiggle then sliide the Game Center app to the right from one screen to the next. This requires a bit of finesse, but it's doable.
Press the Home button one time to stop the apps from jiggling.
For the Apple ID issue, try resetting.
Tap Settings > General > Reset > Reset All Settings
Then try your Apple ID and password for the Game Center app. -
how do I restore all of my itunes content onto my newly installed computer drive? All my purchase are no longer in my account but I did back up the files onto an external hard drive. Now how do I get them back? Please
Ummals wrote:
...I did back up the files onto an external hard drive. ...
Did you follow all the steps as detailed here...
http://support.apple.com/kb/HT1751 -
I bought my iPad from a friend and updated to iOS 7.1. Now in order to activate it I need to sign in using the original iTunes account but I can't contact the owner. Is there a way to get past this or should I toss my iPad into the garbage?
Ask previous owner to remove his device from account
http://support.apple.com/kb/TS4515 -
My Apple account was hacked,they've changed everything in my account,but I have a visa,I used this visa for my payment.would I return my acc ?
Contact Support in your country, as long as they can confirm your id and that it's your account then they should be able to get you access to it : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
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