I cannot connect to Oracle Essbase from SmartView

Hello.
When we open SmartView from Excel 2010 and connect to the Shared Connections with "admin" account, we cannot see "Oracle Essbase" option to select. This occurs in the developer environment. In production environment, we can select "Oracle Essbase" from the dropdown.
SIM env:
PROD env:
The installation was identically apparently.
How can we solve this problem?
Thanks a lot.

Hi ,
Could you check if Provider services is enabled in workspace settings.
Scroll down to last,
And try re-logging into workspace and then open an excel and see if you are able to see Essbase connection.
Make sure the user has admin access or make the changes through admin id.
Thanks
Amith

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I am frustrated by the simplicity of the problem and yet the persistant error. I have lost now two full days in failed attempts to make the simple procedure work and in searching the internet for answers.
All help is highly appreciated <img class="emoticon" src="images/emoticons/happy.gif" border="0" alt="" width="16" height="16" />,
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If not, I think I may know.
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