I cannot get an answer from Verizon on this issue

My data usage has been rather annoying. it jumps from 0.90gb to 2.90gb and back. And I keep getting these text messages whenever the usage goes over 2gb. The real usage is 0.90gb. I tried asking verizon CS via phone and email through My Verizon but couldn't get a response. I have attached a screen shot of my data use. Has anyone had this issue? And have you had any success talking to Verizon? Thanks
1.
2.
3.
4.

Verizon finally responded. Here is what they have to say:
"We’ve actually received quite a few reports of similar issues occurring for other customer accounts recently. I investigated the issue further and was able to find that a Trouble Ticket was issued to resolve an issue where customers have been receiving inaccurate usage reporting messages on September 27th.
An update has been implemented to resolve this issue that takes place on the billing cycle date for each affected customer account. In this case, you should notice the notifications will no longer be coming to your phone on or shortly after October 20th.
If you continue to receive inaccurate usage alerts on your phone after October 20th, please get back in touch with us right away and we’ll see what additional steps may be required to resolve this issue, but I trust that the inaccurate reports will stop coming to you momentarily."
We shall see what happens. Thanks again for all the reply.

Similar Messages

  • How do you get a RESPONSE from Verizon?

    How does one get a response from Verizon?  Here's my situation...
    Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof.  In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used.  I do not even own a phone, for that matter.  I also had enhanced high speed Internet, and I wanted to retain the high speed Internet.  A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price.  24 hours later, my high speed DSL service was no longer functioning.  I will try to briefly explain the disastrous customer service that ensued. 
    The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server.  The representative did not call me back.  I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue.  Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services.  Great.  The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning.  The next morning came and went, and guess what?  No Internet.  I called again.  The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes.  She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes.  She told me that I would receive a call back the same day to resolve the issue.  Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again.  She said that I could not be transferred.  Okay.  So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story.  She informed me that she could not provide that information to customers.  The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised.  Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that. 
    The 6th phone call to Verizon was dropped by the Verizon server.  The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service.  What the heck was she doing, checking her Facebook account?  She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle.  The 5th  representative transfers me again to technical support.  Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department.  My husband was on the phone at this point because I was DONE.  When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative.  The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department. 
    The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously.  She cancelled the old orders and reinstated a completely new order.  The DSL began working a few days later.  MAGIC.  She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment.  She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years.  I was relieved. 
    You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
    Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us.  According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill.  (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.)  The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented.  Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about. 
    At this point, I was beyond fed up.  The attitude of the 8th Verizon representative put me over the edge.  I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story.  I did not file the complaint to get back at Verizon.  Instead, I filed the complaint because I knew that another phone call to Verizon would be useless.  I’ve been dealing with this issue for over a month, and I’m sick of it.  I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve. 
    The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days.  Well, it’s almost the end of the week, and I have received no response.  Again, after all of this, how could I be surprised? 
    I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage.  This situation is truly unacceptable. 
    You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks.  Think again. 
    How does one get a response from Verizon? 

    dougiedc wrote:
    It boggles the mind.  The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account.  They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes?  Is this a vendor store or is it really a Verizon owned and operated store?"  The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
    Yes, it indeed boggles the mind.  I'm of course referring to the fact that your post concerns Verizon Wireless products and services.  This forum is dedicated exclusively to Verizon Communications services.   As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
    If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums.  You can reach them by clicking on "Wireless" (either here or at the top of the page).
    Good luck and I sincerely hope you get your issue resolved.

  • HT1296 I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

    I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

    You copy them from your old computer or your backup copy of your old computer.
    The iphone is not a backup/storage device.

  • HT1386 I have the iphone 5s. I cannot get the playlists from my computer to sync to iphone it will work for my 4s but not my 5s why?

    Hello can someine help before i throw this 5s in the trash please?
    I have the iphone 5s. I cannot get the playlists from my computer to sync to iphone5s but it works just fine with my 4s. I have done everything, it has even deleted my playlists that I have had to re-do 3 times. UGH!!!! Please help!

    Hey there rmflint,
    It sounds like you are wanting to update the Apps that were synced over from your computer to your new iPhone 5s. If you are clicking Updates in the App Store in the bottom right corner, would you mind clarifying what happens when you are trying to update them? 
    App Store at a glance
    http://help.apple.com/iphone/7/#/iph3dfd8c19
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I have a 2004 30gb ipod colour.....it was previously set up so i could manage the music on an old mac book pro g4.....i now have a new mac book pro, but i cannot get the music from my old ipod on to my mac......how do i do this???

    i have a 2004 30gb ipod colour.....it was previously set up so i could manage the music on an old mac book pro g4.....i now have a new mac book pro, but i cannot get the music from my old ipod on to my mac......how do i do this???

    See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your Mac and into iTunes.
    https://discussions.apple.com/thread/2452022?start=0&tstart=0
    Once you have successfully done that you can go ahead and choose Erase and Sync when you plug your iPod in.
    B-rock

  • I cannot get my pictures from my computer to my ipad can anyone help

    I cannot get my pictures from my computer to my ipad.  Can anyone help

    You can also use a wireless flash drive.
    http://www.sandisk.com/products/wireless/flash-drive/

  • Philly man gets 17G bill from Verizon......and I'm in a similar boat!

    New to this forum.
    ... I had purchased a USB 760 stick device and Data plan $59. per month a few months ago, so we could get internet access while on a camping trip........   Things went bad early on and have'nt gotten any better so far.
    To save those of you from a longer story, which i just uploaded fully on my blog
    http://ron-sheridan.blogspot.com/
    the short of it is the news story "Philly man gets 17G bill from Verizon" (google it or just click on the link I put in my post) is incredibly  similar to my problem.    Any advice or help in resolving this ....short of fully paying what I consider outrageous fees for a service that could have been suspended or limited or ??
    Thanks in advance.

    Hello Budone,
    Well, OK, first things first.
    Yes, with such numerous responses each day on this site,,,, you are quite active ...........but,  I can give you the benefit of any doubt. So, let's not get in anyones face but see if there is a way to make Verizon a more "Customer Friendly Place"...and maybe in the process figure out a way to solve about a thousand folks in my position.
     Would that be something Verizon and you can feel ok about?
    I don't know... what a fanboy is, but I think I'm getting your drift.  
    You mention the USB device(FOB?)  Ok I'll learn the terms.  Do YOU read all the crap that comes with everything we buy? coffee makers, door bells, even your credit card legalize...tons of blinding grayness................................. No you do not.  It's in the trash.  As soon as we open the item and WE, YES WE expect the device/product to work as expected (as we have learned to respect the market we live in.) we throw the crap away and go on with our busy lives.  The glitches are an incredibly small fraction of the the one percent of our lives.  I am there now, dealing with one of them and looking to find a way to make things better for anyone else in this predicument as well as Verizon's dealing with customers.  I call that a WIN WIN if it's possible! how about you? I can not believe that IF Verizon wished, they could not make this system more user friendly and in doing so would gain a better reputation and less law suits/complaints.  Isn't the whole thing about customer service? (and do not twist my words!)
    I'm not a very computer literate person, I'm learning and struggling as are many... I DO NOT WANT OR EXPECT SYMPATHY! but I do expect a system that works for those that wish to be apart of the system that seems to need us as well as we need them! OK?
    I accept responsibility. I'm a Vietnam Vet, Korean Vet, retired NYC. Firefighter, and now as a senior, still GIVE.  But when I feel, FEEL that the "system" set up by an organization is faulty and can do better, I speak up.

  • I cannot get my music from ON THIS PHONE to my music library.

    I cannot get my music from ON THIS PHONE to my music library.  There is a dotted circle next to most of the songs, but I cannot do anything to or with them.   How do I get this music to my library?  The songs show in iTunes under ON THIS iPHONE, but they are not coming up on my iPhone or library.

    Kolesgrandma wrote:
    any suggestions?
    Maybe if you provide some details ... Does the download start? Does the download not start at all? Does it start and stall? Are you getting the waiting icon?
    Why don't you explain what happens when you try to update the app?

  • I cannot get my songs from my CDs into my libray, Help!

    I cannot get my songs from my CDs into my libray, they are imported but I need them in my library. Help!

    You can also use a wireless flash drive.
    http://www.sandisk.com/products/wireless/flash-drive/

  • I lost my mail and i cannot get my password from the game center

    i lost my mail and i cannot get my password from the game center

    Was it working before? Do you have an internet connection? Do other apps which require a connection work OK?

  • My iphone syncs with everything but iphoto. It used to but has now stopped. I cannot get the photos from my phone to my computer. any ideas?

    My iphone syncs with everything except iphoto.
    It used to be able to do it, but has now stopped.
    I'm trying to sync photos so I can upgrade my phone, and keep all my photos taken with my old phone.
    But I cannot get the photos from my phone to my computer because when I link my phone to my mac iphoto doesn't recognise it at all.
    Any ideas?
    Thanks

    Lots of folks fix these kinds of issues with a simple restart of the phone. Others require a Reset of the phone.
    Regards
    TD

  • I cannot get any sound from my imac

    Hi
    I cannot get any sound from my imac either itunes or alert sounds I've checked that everything is turned up and not muted
    thanks in advance

    If a simple reboot doesn't fix it, try resetting the SMU.
    Depending on which iMac you have, one of these links will explain how.
    Resetting the SMU on a G5 iMac:
    http://support.apple.com/kb/HT1767
    and on a Power Mac G5 :
    http://support.apple.com/kb/HT1436
    Resetting the SMC (System Management Controller) on Intel-based Macs:
    http://support.apple.com/kb/ht3964
    Resetting your Mac's PRAM and NVRAM:
    http://support.apple.com/kb/ht1379

  • Sony PFM-42V1: I cannot get any audio from monitor

    I cannot get any audio from my PFM-42V1. first: I connected independent speakers via speaker sockets - result no sound. Then after reading its Manuel it suggested I connect headphones to the monitor's audio mini jack - again no sound. What I do not understand is it said if sound doesn't work with headphones - contact computer manufacturer. Any suggestions?

    From your description it sounds like your using input 1 or input 2, you will need to feed a audio source into the 1/8 mini female jack (Fig. 1) next to input your using. This will allow the audio to pass to the speakers you've connected to the monitors speakers jacks (Fig 2). Also you'll want to make sure that within the Monitor Menu under Custom Setup that you have Speaker Out: On (not off).
    Fig 1.
    Fig 2.

  • I switched to Galaxy and I cannot get my messages from I-phone users. I still have my ipad mini but I need to get my messages on my phone...Help!

    I switched to Galaxy and I cannot get my messages from I-phone users. I still have my ipad mini but I need to get my messages on my phone...Help!

    as robdrage says - they will need to send txts, not imessages.  And if you have not already done so - log into apple dot com and get to your profile / device list, and remove the phone.  If apple thiks the device is active, and the phone number is the same, it will continue to intercept and misdirect messages. 
    take a look at this - near the end i how to do it at apple.com  (it is not real clear  on the web page)
    http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00053450&fm _seq=62995

  • OpenScript & ant ssh - "Cannot get a connection from helper after 120 seconds"

    Hi, I'm trying to run openscript tests (with runscript.bat file) from hudson. I'm connecting to windows XP machine through ssh and executing batch file, but execution of scipt finishes with error "Cannot get a connection from helper after 120 seconds". This error occurs when openscript tries to run test on Internet Explorer. If IE is not nescessary, test finishes with OK. When running batch directly on windows (without hudson and ssh, but on the same user) everything works fine. Has enyone met with such issue ?

    Hi,
    What Jules has suggested should work, but I have also used the following to get scripts working from OTM -
    OATS Application service - run as a user with local admin rights
    helper service - local system
    OATS agent service - set to manual
    Then, run the agent service as a console app -
    1. run a cmd prompt
    2. Run c:\> C:\OracleATS\agentmanager\bin\AgentManagerService.exe -c C:\OracleATS\agentmanager\bin\\AgentManagerService.conf
    3. Execute the script from OTM
    If the agent is running on a machine separate to OTM then the user will have to remain logged in.
    Cheers,
    Jamie

Maybe you are looking for