I cannot play a song I purchased. The message says the computer is not authorized. I deauthorized and reauthorized it and it still will not work. Should i delete the song and download it again?
The message says the computer is not authorized. I deauthorized and reauthorized it and it still will not work. Should i delete the song and download it again?
Should i delete the song and download it again?
Yes ... if just one song on an album is doing that, it usually means you've got a damaged file on your hands.
Similar Messages
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I have the CS6 production suite. All the programs work except Premier Pro. It starts but tells me I need to upgrade my video software, which I have done.
Can I rpair or reload the Premier pro again without effecting the other programs in the suite which all work well.
Brian DowdallNothing to do with the program. Something is not right on your system, but since you haven't provided any proper technical information we can't even begin to guess.
Mylenium -
I recently did the update for iTunes and after I did that I got the error message: MSVCR80.dll file not found. I followed the suggestions from someone in this community to fix it and now some of my songs aren't playing. And they are the ones that I purchased from iTunes not CDs that I have and ripped to my iTunes library. I can see the songs listed in my iTunes library as well as on my iPod but yet they won't play. On my computer I get the message that this computer is unauthorized to play them and to authorize it. I only have one computer, so I have no idea why I'm getting this message. And does anyone have any suggestions as to how to get all of the iTunes songs to play again?
Hello Angel82co,
It sounds like you have some songs in your library that are not playing, and when you try to play them you are being told the computer is not authorized to play them. I would start by verifying that your computer is still authorized, and take note of the Apple ID that you sign in with:
To authorize a computer, follow these steps:
Open iTunes.
Choose Store > Authorize This Computer from the menu bar.
You may need to show the menu bar to see this option in Windows. In earlier versions of iTunes, you can access this option from the Advanced menu.
Enter your Apple ID and click Authorize.
If your Apple ID uses an expired MobileMe account, you can still authorize your computer.
From: iTunes Store: Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
If the issue persists, next I would use the following article to double check that these songs were purchased under the same Apple ID you used to authorize the computer:
Recovering a forgotten iTunes Store account name
http://support.apple.com/kb/ht1920
Open iTunes
Highlight one of the items you have purchased (You can find your purchases in your Purchases playlist).
Choose File > Get Info.
Click the Summary tab.
The Account Name area will list the account used to purchase the item. Unless you have changed accounts, this is your iTunes Store account name.
If it is the same Apple ID then I would next delete the song, and re download it from your purchased history, with this article named:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Thank you for using Apple Support Communities.
All the best,
Sterling -
After verifying that the computer is authorize, I hit sync and after a few minutes it I get the message that the iphone cannot be synced because the computer is no longer authorized for purchased items that are on this iphone. Why????
Hi, ImTiffanyA.
The most common cause for this issue would be media present that is purchased with another Apple ID. The article below will walk you through the process of verifying if that is the case or correcting the issue if not.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Cheers,
Jason H. -
I cannot activate my iCloud backup of my 4S iPhone, even though I have definitely deactivated Airplane mode, and am connected to Wi-Fi. I also have a correct Apple/iCloud ID and password.
Should I delete my iCloud account and set up a new one??
Please give me some assistance with this problem!
Sincerely, BrianritTo unfreeze it, reset it by holding the power and home buttons at the same time until you see the Apple logo, then release.
To troubleshoot your problem with backing up to iCloud, this may be caused by a corrupt existing backup that needs to be deleted, or by data on your iPad that is preventing the backup from succeeding. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app that is preventing the backup from succeeding. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup. -
I'm having trouble getting into my ipad. There is message on the screen in a small box saying my subscription to a film has expired. When I press 'ok' in the small box nothing happens and I cannot use the ipad. I have tried turning it off and on but the same message is there and I cannot use the ipad. Any suggestions, please?
Noosie56Try this and see if it helps.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons -
Itunes says my computer isn't authorized to play certain songs but it is.
Due to poor planning on our part, my wife and I have three apple ID's. For some reason, iTunes now won't play music that was purchased with the oldest apple ID. Whenever I try to play a song bought with that ID, I get a message saying "This computer is not authorized to play 'Song Name.' Would you like to authorize it?" I am then prompted to enter the password for the apple ID. After I've done that, I get a message saying "This computer is already authorized." However, it still won't play anything. I've searched throughout this forum and found similar issues, but all of the solutions seem to be tailored to previous OS and versions of iTunes. I'm using Mountain Lion and have iTunes 11.2. I've tried deleting all of the com.apple.iTunes files from Library, but that didn't seem to do anything. Any help will be much appreciated. Thanks.
Thanks. I had already read that article and followed the steps. The article is outdated and appears to be talking about a previous version of iTunes and/or OS X (I couldn't find a SC Info folder anywhere). I did figure out the issue on my one. One of my apple ID's is fakeappleid and the other is [email protected] When I clicked "Get Info" on the songs that weren't authorized anymore, it said that they were associated with the fakeappleid user name. Also, iTunes kept prompting me to enter the fakeappleid login info and then telling me that the computer was already authorized. Only when I tried re-authorizing my computer for [email protected] would my songs play. So the confusion lies with the fact that iTunes was telling me one apple ID wasn't authorized my computer when it was actually another apple ID that wasn't authorized. Hope that makes sense.
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why do I keep having the problem of authorization. I only have 3 devices authorized when I am allowed 5. I can't sync my I Phone 6 plus on I Tunes. When I try to sync I get the message that this computer is not authorized and I have to go to the store tab and authorize the computer. I do that and then get the message that this computer is already authorized. I try to sync again and get the message that this computer is not authorized and go yo the store tab. It's a never ending story. How do I fix this?
Hello lenmin,
Thanks for using Apple Support Communities.
To help resolve this issue where you're repeatedly prompted to authorize with your Apple ID in iTunes when syncing, please follow the directions in the article below.
iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
Have a great weekend,
Alex H. -
I have been transfeing my DVD footage to I movie using handbreak and the spinning wheel of death has arrived and locked up I movie as I tried to import footage. The message says, "Optimizing movies, processing event DVD" but I can't get out of it.
Yes I held them down till the apple logo appears, then spinning wheel and repeated boot up process. I only knew it was going round in circles because the charging sound kept repeating every so many seconds.
I am downloading iOS.5.0.1 now to do a complete factory restore. I hope this works. I have been looking online for hours for fixes and I have very little batter on it as its been spinning for hours now.
Why do things like this happen? I am sat there watching tv and one minute the settings folder is there then its not! How does that happen? It just disappear? I hadn't moved it to another folder or deleted it, it just.... went! -
can I delete an album from my computer and re-download from my purchases? I bought an album and some of the songs only play partof the way through and some won't play at all. One of them says this computer is not authorized to play this trac.
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks only from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to restart iTunes. While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2 -
I purchased a song from iTunes however it will not play. I get a message telling me I need to authorize my PC, when I go through the steps as directed I get a message saying this PC is already authorized however the song still will not play. Any help?
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
I downloaded an album but some of the songs won't play - says my computer isn't authorized to play the song. I checked the authorization, and this computer is authorized. How do I fix this?
If just some of the tracks on the album are doing that, that suggests those tracks are damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
I downloaded the new version of iTunes and now over 100 songs have an exclamation mark beside them and won't play. The message says: "The song ... could not be used because the original file could not be found." How do I get these songs back?
Presuming they're on your computer, right click on them and then follow the prompts to locate hte file on your computer.
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I'm Writing from singapore. Can i purchse Apple tv from Apple store and use it in singapore. i will be only using it for the airplay feature.
not keen in the movie or song download. just air play will do.. is it possible? anyway apple TV is not sold in singapore.
Please revert
thank you
Vejan!You may or may not already have your network set up correctly, it's just that I can't tell from what you have said.
I have a main router provided by my ISP, I have several other Airport Extremes and Airport expresses connected by Ethernet, all set up to bridge the network created by the main router.
Each maker has their own settings, but bridging should be reasonably obvious. In simple terms my main router distributes IP addresses to all devices, the Airports bridge that network by passing these addresses to the devices from the main router. A base station that isn't in bridging mode will distribute its own addresses to the devices connected to it.
I don't really follow your next point.
instruction for configuration vary from manufacturer to manufacturer, the best course of action here is to refer to the manual. If everything is set up properly the addresses of everything on your network will have identical sets of numbers for the first 3 of 4 groups of numbers that make up an address, the last set must always be different. I think the part you are referring to with your DD-WRT is the option to have Ethernet and wifi bridged or not.
Some routers may be easier to configure than others, but generally speaking they should all work with the Apple TV. 5Ghz is less likely to suffer interference but it is much more likely to be blocked by solid objects, it may or may not be an advantage. -
My computer is authorized to play songs I have purchased, but songs still will not play. I tried to deauthorize and authorize again. I click on the song, I log in to authorize, Then it says "okay your computer is already authoized" So i click on the song, and it still doesn't play and keeps doing the same thing over and over again! I am getting so mad! Someone please help!
Click here and follow the instructions.
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