I cannot sign in to Adobe Photoshop CS6

I cannot sign in to Adobe Photoshop. I have installed it twice, restarted my pc a couple of time but every time I come to the sign in, the busy icon at the bottom of the sign in screen runs and the sign in form greys out a little, but no sign in text box appears. It just comes up with an error to say that my clock is set wrong and that my permanent-on internet is not on.

Hi,
has a solution been found to this issue? I am having the same, or a similar problem. I downloaded the Photoshop CS6 beta a couple of weeks ago, but never activated it...I went on vacation.
Today, when I launched the program, it gives me the "Sign In Required" window, but when I click the sign in button, it tells me I am not connected to the internet or that my system clock is incorrect.
I can connect to the internet just fine, and my system clock is correct. I checked my host file per the instructions on a couple of the links listed above, but it has no entries in it at all- all the commented out default comments are there, but there are no active addresses listed.
I cannot ping the activate.adobe.com or practivate.adobe.com servers, but both resolve to IP addresses. I am not running a proxy, and my firewall is not blocking anything. If I go to https://activate.adobe.com/ in a webbrowser, I get a blank page with the title "Welcome", which leads me to believe that I can connect to the activation server.
I've never touched any of my certificate settings so they should just be default, and I don't have the proxy box checked in the IE settings (Internet Connections).
I'm running Windows 7 Home Premium with SP1 on a 64bit machine.
I can successfully reach these URLs:
https://www.adobe.com/
https://www.acrobat.com/
https://ims-na1-beta1.adobelogin.com/renga-idprovider/resources/img/logos.png - I get the logo.
https://ims-na1.adobelogin.com/ connects, but the page is blank. The title bar shows the Acrobat icon and the URL.  
https://ims-na1.adobelogin.com/status
gives me a JBoss message: HTTP Status 404 - /status
https://practivate.adobe.com/test
gives me a JBoss message: HTTP Status 404 - /test
EDIT: Also, if I click on the offline-activation link given in the error message in the activation window, I get redirected to 404 page that prints the error in an Asian language. The link points to
www.adobe.com/go/offline_activation, which redirects to http://www.adobe.com/special/errorpages/404.html
The oobelib temp log reads like this:
2012-04-05 20:57:40 [3972]  OOBELib: *************OOBELib Session Starts*************
2012-04-05 20:57:40 [3972]  OOBELib: Version 6.0.0.83,6.0
2012-04-05 20:57:40 [3972]  OOBELib: AdobeIALClient 1.0 Release (build 1.0.4.1) initializing session...
2012-04-05 20:57:40 [3972]  OOBELib: (re)load Local Dispatch Table status-[0].
2012-04-05 20:57:40 [3972]  OPMWrapper: Failed in getting value for key in OPMGetValueForKey
2012-04-05 20:57:40 [3972]  OOBELib: Failed to get Proxy username in OPM DB
2012-04-05 20:57:40 [3972]  AXFBLicensing: All function pointers successfully retrieved
2012-04-05 20:58:30 [3972]  OOBELib: OOBELibImpl::CommitPCD STARTED
2012-04-05 20:58:30 [3972]  ServiceLoader: looking for library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6\adobe_upgrade.dll
2012-04-05 20:58:30 [3972]  ServiceLoader: Found library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6\adobe_upgrade.dll
2012-04-05 20:58:31 [3972]  OOBELib: OOBELibImpl::CommitPCD ENDED
2012-04-05 21:21:10 [3256]  Adobe Silent Activator: ***********Silent Activator Launched = 6.0.0.83,6.0 ************
2012-04-05 21:21:10 [3256]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
2012-04-05 21:21:10 [3256]  SLCoreService: Service construction took 0.0 ms and succeed.
2012-04-05 21:21:10 [3256]  PCDService: PCD Service in non-threaded mode
2012-04-05 21:21:10 [3256]  AXFBLicensing: All function pointers successfully retrieved
2012-04-05 21:21:10 [3256]  Activation: ProcessXMLFile : XML File successfully parsed!
2012-04-05 21:21:10 [3256]  Activation: LEID=Photoshop-CS6-Win-PR DLEID=Photoshop-CS6-Win-PR ELEID=Photoshop-CS6-Win-PR LOCALE=en_US APPAMT = C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AMT DAMT = C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\AMT_Driver
2012-04-05 21:21:10 [3256]  HEADLESS MODE: HEADLESS MODE is : LaunchMode_UI
2012-04-05 21:21:10 [3256]  PCDService: No value for key [SN] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519
2012-04-05 21:21:10 [3256]  PCDService: Failed to read value for key [SN] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769
2012-04-05 21:21:10 [3256]  SLCoreService: Syncing to license store...
2012-04-05 21:21:10 [3256]  SLCoreService: Found client mkey.
2012-04-05 21:21:10 [3256]  SLCoreService: Loading license references...
2012-04-05 21:21:10 [3256]  SLCoreService: Found 1 license file(s)
2012-04-05 21:21:10 [3256]  SLCoreService: Parsing license file [202773629.lic] succeed.
2012-04-05 21:21:10 [3256]  SLCoreService: License store synchronization took 53.2 ms and succeed.
2012-04-05 21:21:10 [3256]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:10 [3256]  Activation: SA functionality for pre-chrome mode
2012-04-05 21:21:10 [3256]  SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).
2012-04-05 21:21:10 [3256]  SLCoreService: Service destruction took 1.1 ms and succeed.
2012-04-05 21:21:10 [3256]  Adobe Silent Activator: Checking for other cached SA jobs....
2012-04-05 21:21:10 [3256]  PCDService: PCD Service in non-threaded mode
2012-04-05 21:21:10 [3256]  PCDService: Failed to read value for key [DATA] in hive [SAFILELIST] from cache : 769
2012-04-05 21:21:10 [3256]  Adobe Silent Activator: No cached jobs found !
2012-04-05 21:21:10 [3256]  Adobe Silent Activator: ***********Silent Activator End*******************
2012-04-05 21:21:11 [3528]  OOBELib: *************OOBELib Session Starts*************
2012-04-05 21:21:11 [3528]  OOBELib: Version 6.0.0.83,6.0
2012-04-05 21:21:11 [3528]  PCDService: PCD Service in non-threaded mode
2012-04-05 21:21:11 [3528]  OPMWrapper: Failed in getting value for key in OPMGetValueForKey
2012-04-05 21:21:11 [3528]  OOBELib: Failed to get Proxy username in OPM DB
2012-04-05 21:21:11 [3528]  AXFBLicensing: All function pointers successfully retrieved
2012-04-05 21:21:11 [3528]  OOBELib: SetXMLData()
2012-04-05 21:21:11 [3528]  OOBELib: SetXMLData():NoTrial not found
2012-04-05 21:21:11 [3528]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
2012-04-05 21:21:11 [3528]  SLCoreService: Service construction took 0.0 ms and succeed.
2012-04-05 21:21:11 [3528]  OOBELib: Running in App context
2012-04-05 21:21:11 [3528]  OOBELib: OOBELib CheckWFType STARTED
2012-04-05 21:21:11 [3528]  AXFBLicensing: IsProductAndSNLicensedBySuite : Could not get AX/FB Lic details 3..
2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Updating latest SN
2012-04-05 21:21:11 [3528]  SLCoreService: Syncing to license store...
2012-04-05 21:21:11 [3528]  SLCoreService: Found client mkey.
2012-04-05 21:21:11 [3528]  SLCoreService: Loading license references...
2012-04-05 21:21:11 [3528]  SLCoreService: Found 1 license file(s)
2012-04-05 21:21:11 [3528]  SLCoreService: Parsing license file [202773629.lic] succeed.
2012-04-05 21:21:11 [3528]  SLCoreService: License store synchronization took 38.6 ms and succeed.
2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:11 [3528]  OOBELib: Found Trial Serial. Looking for alternate serial if any.
2012-04-05 21:21:11 [3528]  PCDService: No value for key [SN] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519
2012-04-05 21:21:11 [3528]  PCDService: Failed to read value for key [SN] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769
2012-04-05 21:21:11 [3528]  OOBELib: OOBELib GetLicensingLEID : App LEID is Photoshop-CS6-Win-PR{|}en_US
2012-04-05 21:21:11 [3528]  OOBELib: OOBELib GetLicensingLEID : FLMap entry found
2012-04-05 21:21:11 [3528]  OOBELib: OOBELib GetLicensingLEID : LEID to be set is Photoshop-CS6-Win-PR
2012-04-05 21:21:11 [3528]  OOBELib: Not a case of AX/FB licensing : Photoshop-CS6-Win-PR, 926287011921234454671866
2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Updating running SN record
2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:11 [3528]  PCDService: Failed to get enigma data from hive [926287011921234454671866]: 519
2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
2012-04-05 21:21:11 [3528]  OOBELib: GetAMTConfigPathForLEID : Payload Code found, retrieving
2012-04-05 21:21:11 [3528]  FlexiSrz: Preparing enigma data...
2012-04-05 21:21:11 [3528]  SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\AMT_Driver\SLConfig.xml]
2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
2012-04-05 21:21:11 [3528]  OOBELib: Total License Duration is : 60
2012-04-05 21:21:11 [3528]  OOBELib: License Duration Left is : -1
2012-04-05 21:21:11 [3528]  PCDService: No value for key [VPASS] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528]  PCDService: No value for key [ADOBEID] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528]  PCDService: No value for key [EPIC_APP_330] in hive [Photoshop-CS6-Win-PR] in cache : 519
2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Updating driver trial SN record
2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:11 [3528]  PCDService: Failed to get enigma data from hive [926287011921234454671866]: 519
2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
2012-04-05 21:21:11 [3528]  OOBELib: GetAMTConfigPathForLEID : Payload Code found, retrieving
2012-04-05 21:21:11 [3528]  FlexiSrz: Preparing enigma data...
2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
2012-04-05 21:21:11 [3528]  OOBELib: Total License Duration is : 60
2012-04-05 21:21:11 [3528]  OOBELib: License Duration Left is : -1
2012-04-05 21:21:11 [3528]  PCDService: No value for key [VPASS] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528]  PCDService: No value for key [ADOBEID] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528]  PCDService: No value for key [EPIC_APP_330] in hive [Photoshop-CS6-Win-PR] in cache : 519
2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Updating running app trial SN record
2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:11 [3528]  PCDService: Failed to get enigma data from hive [926287011921234454671866]: 519
2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information
2012-04-05 21:21:11 [3528]  OOBELib: GetAMTConfigPathForLEID : Payload Code found, retrieving
2012-04-05 21:21:11 [3528]  FlexiSrz: Preparing enigma data...
2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam
2012-04-05 21:21:11 [3528]  OOBELib: Total License Duration is : 60
2012-04-05 21:21:11 [3528]  OOBELib: License Duration Left is : -1
2012-04-05 21:21:11 [3528]  PCDService: No value for key [VPASS] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528]  PCDService: No value for key [ADOBEID] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528]  PCDService: No value for key [EPIC_APP_330] in hive [Photoshop-CS6-Win-PR] in cache : 519
2012-04-05 21:21:11 [3528]  SLCoreService: Could not find license from which to get server data
2012-04-05 21:21:11 [3528]  SLCoreService: GetLicenseServerData failed with error "Invalid Operation: License Not Found (129:17)".
2012-04-05 21:21:11 [3528]  OOBELib: WF is : First_Launch
2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:11 [3528]  OOBELib: After modification, WF is : First_Launch
2012-04-05 21:21:11 [3528]  OOBELib: After Modification, SubWF is :
2012-04-05 21:21:11 [3528]  PCDService: No value for key [LineCV 15] in hive [926287011921234454671866] in cache : 519
2012-04-05 21:21:11 [3528]  PCDService: No value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519
2012-04-05 21:21:11 [3528]  PCDService: Failed to read value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769
2012-04-05 21:21:11 [3528]  PCDService: No value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519
2012-04-05 21:21:11 [3528]  PCDService: Failed to read value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769
2012-04-05 21:21:11 [3528]  OOBELib: No dominance list found
2012-04-05 21:21:11 [3528]  OOBELib: No remembered SN found
2012-04-05 21:21:11 [3528]  PCDService: No value for key [STORE_URL] in hive [Photoshop-CS6-Win-PR] in master : 10
2012-04-05 21:21:11 [3528]  PCDService: Failed to read value for key [Photoshop-CS6-Win-PR] in hive [FA_Set] from cache : 769
2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : FA_Set Not Found
2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Repairing Dom List for Photoshop-CS6-Win-PR
2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.
2012-04-05 21:21:11 [3528]  SLCoreService: Could not find license from which to get user data
2012-04-05 21:21:11 [3528]  SLCoreService: No value for key [LEID] in user dictionary.
2012-04-05 21:21:11 [3528]  SLCoreService: No value for key [DLIST] in user dictionary.
2012-04-05 21:21:11 [3528]  SLCoreService: No value for key [PRECEDENCE] in user dictionary.
2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : LEID DOMLIST PID Empty!
2012-04-05 21:21:11 [3528]  OOBELib: LEID=Photoshop-CS6-Win-PR
2012-04-05 21:21:11 [3528]  OOBELib: OOBELib CheckWFType ENDED
Thanks for any help you can give...
Message was edited by: MareAstra

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    See if this helps.  http://kb2.adobe.com/cps/843/cpsid_84332.html

  • I don't know why I cannot Uninstall Adobe Photoshop CS6

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    reinstall it over your current installation to see if you can get the uninstaller to work again.
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  • Camera Raw update in Adobe Photoshop CS6

    Hello,
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  • I can't open Adobe Photoshop CS6 because it is not "supported" on my type of Mac

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  • I am trying to download the Adobe Photoshop CS6 Extended Student and Teacher Trial

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  • Launch adobe photoshop cs6 extended.

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  • Adobe Photoshop CS6 Extended

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    Next time you attempt to launch Photoshop, Try the following:
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    NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here [CLICK].
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    Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If  you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files [CLICK THIS LINK].

  • Adobe photoshop cs6 windows on mac book pro

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    you need a cross-grade: http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

  • Adobe Photoshop CS6 unable to process more than 10 Images for Panoramic

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  • Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed

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    -------------------------------------- Summary --------------------------------------
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    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    ----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)
    ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure

    I eventually deleted the whole Photoshop App and anything else I could find - now it looks like they installing correctly.

  • Adobe Photoshop cs6 problem - it closes after ''move tool'' button

    After I push Move Tool button I cannot use any of the buttons bellow in that tool bar, when I try any button after it on closes the program with windows error ''adobe photoshop cs6 has stopped working''
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    OK, it seems to have been narrowed down to the video driver, or to its settings.
    What make and model video card do you have?
    What is the number and date of the installed driver?
    For OpenGL, what are your performance settings?
    Good luck,
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