I cannot turn off my find my iPhone app to restore my phone, i keep getting this message that says There is a problem deregistering this phone with iCloud

i need help overriding this error message to turn off "find my iPhone" so I can restore>

Why can't you turn it off? If you forgot your password, re-set it at https://iforgot.apple.com
If it's activated with someone else's iCloud account, contact the owner of the account it's locked with.

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