I could not download a rented movie and cannot find a way to receive a refund. Do I have to use the dispute process with my Visa provider?
When rented movies do not download properly or completely, there seems to be no method to obtain a refund. It is poor business to require the customer to use the credit card dispute process to make good on a bad purchase. This was my first and last attempt at downloading a rented movie from iTunes. I would NOT recommend the process to a friend. The site is confusing, the process takes forever, the movie did not completely download, and the company only provides a 24 hour period to correct the problem (left up totally to the customer). Thank God for Netflix! Always works and is very reliable!
There are a number of methods to contact iTunes Support when you have a problem with a purchase. You can try the 'report a problem' page to contact them : http://reportaproblem.apple.com
Or you can use this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I've downloaded a rented movie and transferred to my Ipod touch but can't find it on the device to watch it - where do I find it?
Hi,
Have you tried using your iPod's Search function to find the movie? (The Search function is to the left of the home screen.)
Hope this helps!
---likeabird--- -
Within redbox I can not click on a movie and get information about it, instead I get an error message that says that the situation may be temporary. yet i keep having the same problem. Do you have any idea how to fix the problem?
Did you delete all receipts with iDVD in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/ folder before installing the new copy? If not then do so and delete the new application also.
Click to view full size
Then install iPhoto from the disk it came on originally and apply all necessary updaters: Apple - Support - Downloads
OT -
Why does Apple not give a list of error messages and possible solutions? I have the (-54) error continually that has suddenly appeared and cannot find a solution, even though other users seem to have the same problem.
This is a user to user forum. Apple isn't here and won't answer you. You need to contact Apple directly. You can use the Contact button at the bottom of the screen.
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Using Gmail in iPhoto and cannot find any of my groups to email. I have at least seven or eight groups that I email, each containing over 50 addresses. Is there a way to locate my email groups using iPhoto to send out mail in Gmail? Using version 9.5.1 (902.17) OS is Mavericks 10.9.1.
Your question and description is not very clear to me, so hopefully something here will help:
1. Gmail is a service not an app or a place. So you need to access the service with an app - that can be iPhoto, Mail, Outlook or any other mail client, or even a Web Browser like Safari or Firefox.
So you can't "go to GMail" as you write, but instead you go to an application set up to use the GMail service.
2. iPhoto is not a mail client. It's a handy way to email pics to Grandma, but for what you're doing you need to use an app that supports all of the Gmail service. iPhoto doesn't. There is no way around that.
3. How to send to groups will vary depending on what app you use to access the GMail service. All of these apps can receive photos from iPhoto, either - as in the case of Mail and Outlook, via the Share function - or, in the case of all the rest - via a Media Browser.
For help sending to Groups using any of these other apps you need to ask omn their respective forums. But the workflow is quite simple:
Using Mail or Outlook set in the iPhoto Prefereneces:
1. Select the pic(s) you want to share.
2. Choose email from the Share function
3. Make your selections re size etc
4. The email opens up in Mail or Outlook
- from there you need to figure out how to use the email client.
Using any other app:
1. In the mail app create a new email
2. Click on the Attach button or link
3. Use the Media browser to select the pic(s) you want to send
4. Attach them
- from there you need to figure out how to use the email client.
For help accessing your photos in iPhoto see this user tip:
https://discussions.apple.com/docs/DOC-4491 -
I have just started using iPhone 4s and cannot find how to delete photos. Have used iPhone 3 GS for last 2 years and not had this problem. I have iCloud for my Apple family and don't know if this is causing problem. Help please.
Log in to icloud.com with your Apple ID. Once you're logged in, click on your name on the upper right corner. Click Advanced and then Reset Photo Stream. This will delete all your photos in the album Photo Stream in your iPhone 4S so make sure you have backed up (copy to Camera Roll or new folder) all those that you want to keep.
This is the only way to do it with iOS 5 (not the beta releases)
http://iphone-and-i.blogspot.com/ -
Can anybody help? My computer is going to sleep and I cant wake it(bit like a teenager) by using the mouse or keyboard. I have to use the power button. Any ideas?
Hmm, that support link doesn't like me.
Do you have the discs that came with the computer? If so, put Install Disc 1 into the combo drive and boot up while holding the C key. Does anything show up on the screen? Do you hear the fan running? When running from a CD or DVD, the fan usually runs at a fairly fast pace and should make some noise.
Keep in mind that you have a 1-year hardware warranty with any new or refurbished Mac, so if something has gone wrong, you should be able to have it replaced free of charge, unless the MacBook shows some form of damage.
~Lyssa -
It's downloading, and when I go to play it, the timer starts, but not the movie, and the movie plays and its black screen. I have the latest update. Help!
What password did you set up in the Setup Assistant when you created your initial user account? This is the password it wants - your admin password. If you did not create one then see below:
Forgot Your Account Password
For Lion, Mountain Lion, or Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see:
Reset a Mac OS X 10.7 Lion Password
OS X Mountain Lion- Reset a login password,
OS X Mavericks- Solve password problems,
OS X Lion- Apple ID can be used to reset your user account password.
For Snow Leopard and earlier with installer DVD
Mac OS X 10.6- If you forget your administrator password,
OS X- Changing or resetting an account password (Snow Leopard and earlier).
For Snow Leopard and earlier without installer DVD
How to reset your Mac OS X password without an installer disc | MacYourself -
I rent a movie a week ago and still is not downloaded, it keeps saying there is an error and retryWhat can I do???
Hello there, teterita.
The following Knowledge Base article offers a few recommendations to try when troubleshooting issues with iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Particularly:
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
If you still find that you are unable to download your purchase, then you may want to report the issue using the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I am having problems renting a movie from the apple TV. The download only goes to 46%. I have tried changing the resolution to 720, I have gone to the settings and check for rentals it advises that there is no additional rentals found.
Any suggestions.You have to go to SMTP settings for your email account and enter a password there. Sended and receiving are two different activities managed by 2 differet servers, and each may require a separate user ID and password.
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I bought this iPad (think it is an iPad 2 not actually sure, a about a few months ago. Yesterday I decided to go on iTunes store and purchase a rental movie which cost approx $6 NZD. After about 2 hours I ran out of data and the movie hadn't even downloaded halfway so I purchased more data thinking another Gb would do. Then i got a message from itunes that my ipad didnt have enough storage so i went into settings and dleeted apps and docs (apparently also deleted from icloud too) to make room for the movie. Now after purchasing another 7GB of data at over three times the cost of the rented movie it finally finished downloading and I had enough space on my iPad. But now I can't find the actual movie...I go to iTunes to purchases and view movies , to downloads and searched the title of the movie...I can see an icon of it and it is in a separate place from other purchases but it says downloaded in faded lettering. Where is it? Why have I just wastednearlyb$50 just tying to download and watch one measly movie! It is obviously some secret formula or thing I've missed...it shouldn't be so hard! The day before this I successfully downloaded a song I purchased and can listen to with no probs. do I need another app to store downloaded movies or something?
But now I can't find the actual movie...I go to iTunes to purchases and view movies , to downloads and searched the title of the movie...I can see an icon of it and it is in a separate place from other purchases but it says downloaded in faded lettering. Where is it?
If you can't find the movie you downloaded on your iPad, iPhone or iPod Touch, check inside your Videos App -
I have sownloaded an HD movie from iTunes store and when I attempted to play it on my Windows 7 PC a error message popped up saying something about the display not being compatible for HD movies. I have tried changing the display resolution several times but it didn't help. Now it just comes up with a blank screen when I attempt to play it. SD movies work fine. I have the latest version of iTunes installed.
Can anyone help me resolve this problem?Apparently the display is required to be HDCP compatible to view HD movies in iTunes. My display isn't so this is my problem. I contacted Apple support and they have agreed to credit me for the HD movie and I have now downloaded the SD version.
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Rented a movie and cannot find it to watch can anyone help?
Cannot find 2 movies that I've rented and did not watch. Help?
iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657
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HT1304 I have just downloaded my first movie and cannot get it to play! Please help.
I just downloaded my first movie to my phone and it plays ok. When I go to play it on my macbook it just wont play.
Any advice?Just found the following info regarding non installation of iphone driver, do you know how I can get the correct driver reinstalled or updated
I have saved a copy of the report as a Pdf File but dont know how to attach it to this message do you have an email address I can send it to????? -
HI, I have a question. I bought my macbook pro along with applecare + which expires in 2013. I bought it in Melboune Australia, however I am currently on a business trip in Pakistan. My Magsafe recharger went bust (not charging at all and leaking oil). Called Apple Australia and spoke to a very helpful service rep. After verification, he told me to take the magsafe to the Apple Authorized reseller in Lahore (Raffles - gave the sellers address and numbers) and they will replace it with a new one immediatley. He also gave me a case number.
Went to the Authorized reseller with macbook and magsafe and gave them the case number along with details about the problem. He told me after an hour of "researching and asking questions" that he will have to send the replacement request to Singapore and it will take atleast 7-10 business days for me to get back a new charger. I asked him why he could not give me the charger which he had on display and in stock at the shop. He said that mine will only be sent by Singapore and it will take that long (was quite rude and uncoperativel!!!!). Are'nt apple authorized resellers here in Lahore Pakistan bound by the same service standards as those in Australia. Maybe apple should really look into who they select as their authorized resellers and the kind of service they are providing to customers! Very Very Dissapointed with the service.
Now I have a major work presentation, and I wanted to find out if this 7-10 business days timeframe is correct as apple servic rep told me it would happen straight away as he had already lodged a case whereas this Apple Authorized reseller is saying 7-10 working days, even when he has the product in stock at the shop!???
Any help/knowledge about someone else who has faced this issue would be appreciated.AAR's are independent distributors, very rarely have a inventory and have to order everything from Apple on a per need basis.
You would likely get faster response waiting on hold with Apple for three hours and having the new magsafe overnight shipped, or going to a Apple Store and exchanging the Magsafe/buy a new one while waiting for the old one to be replaced.
It's the sad fate of things unfortunately, but likely this has to do with AAR's only making a tiny profit on new hardware sales, them giving you a new Magsafe doesn't make any profit for them, likely Apple doesn't have a reinbursment or takes forever to determine your Magsafe is defective and authorize a replacement cost reinbursement to the AAR.
Think about it, if you were a AAR would you exchange a Magsafe knowing Apple could later determine the defective Magsafe was caused by customer misuse (thus voiding the warrantly/AppleCare) not send you a dime?
<Edited by Host>
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