I deleted my Mail app sometime back. I reinstalled it again, today, on my Macbook Snow Leopard Mac OS but when I try launching Mail, it says ' You have Mail version 4.0(1075/1085). It can't be used on Mac OS X version 10.6.8(Build 10K549)",

The Mail version for your machine is 4.6 (1085) You can get it via the Combo updater. Mac OS X 10.6.8 Update Combo v1.1
Then follow with software updates to pick up the most recent security and iTunes updates.

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I just bought the indesign app and I can't figure out how to download it. The screen for me to log in pops up, but when I log in it just says "you have been signed out".

Help me please!

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
Also...
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

I bought an app and when I try to download it says I have already purchased and It will be downloaded with no charge

I bought a app on the App Store and when I try to download it says "you have already purchased this all, it will download now with no additional charge"

I had same problem. All that was next to app was the cloud icon (ie.not 'open') and kept getting same message when trying to download. I found this fix on another discussion that worked wonderfully for me. The guy who found this deserves credit:
1) Open iTunes and go to the iTunes Store
2) Click on your account ID in the upper left-hand side of the window and select account from the drop-down
3) You may have to enter your password, but will then be shown the Account Information screen
4) Look at the top of this screen for a section indicating you have a pending download and click download
5) Either install via sync or on your device itself
I just re-clicked on the cloud in the app-store on the device and it finally worked! It must have been in some sort of app-limbo.

HT2500 After my last software update I can no longer access my mail. message displayed says "you have mail version 4.5 this cannot be used on Mac OS X Version 10.6.8 . How do I fix this???

After my last software update I can no longer access my mail. message displayed says "you have mail version 4.5 this cannot be used on Mac OS X Version 10.6.8 . How do I fix this???

See possible fixes here.
https://discussions.apple.com/message/19760703#19760703
https://discussions.apple.com/thread/4311280?tstart=0
https://discussions.apple.com/message/19710911#19710911
Some have reported success simply by reinstalling the update.
http://support.apple.com/kb/DL1586
Or download and apply, or reapply, the 10.6.8 Combo update first, then apply the Security Update again.
http://support.apple.com/kb/DL1399
I'd suggest starting with the simplest of these fixes, so look them over first.

HT1711 When I try to play a song on I-Tunes I receive the Message "The Song can not be used because original can not be found" Can anyone out there help me with this?

When I try to play a song on I-Tunes, I receive the Message "The song can not be used because the original can not be found. Can anyone out there help me with this problem?

The iTunes application saves your iTunes Store purchases--as well as any music, audiobooks, or videos you import--to your computer's hard disk, not the iTunes application itself.
The error message you note indicates that the purchase in question can’t be located where it is stored in your iTunes Music folder in order to play it, and may have been moved or deleted.
You will need to help iTunes locate the file. Follow the steps in this article:
http://support.apple.com/kb/TS1967
This article may also be helpful:
http://support.apple.com/kb/TS1408

HT4972 when I try to update it says I have purchased items not backed up on itunes but I believe they're all there. any suggestions how to find these items or just upgrade anyways?

I have tried to update my ipad 2 several times. I have connected it to my computer in itunes had it download or backup my info. But when I go to update it states you have purchased items not backed up are you sure you want to update now? So I go back and check it for all my apps and they are all there on the computer in itunes. I still have the original iso 4.3.3 please help as all

Even though you think that all of your apps and purchased content is in iTunes, transfer your purchases using these instructions and then try and update again.
iTunes Store: Transferring purchases from your iOS device ...

I transfer all my games from my iphone to my pad, but the game progress is lost.... i signed on to game centre it shows all my scores and progress but when i try to play with the games, all my progress and scores disappears... can anyone help???

I transfered all my games from my iphone4s to my ipad, but the game progress is lost.... I signed on to game centre it shows all my scores and progress but when i try to play with the games, all my progress and scores disappears... can anyone help???

Hi bubbles213,
The best way to move information from one iOS device to another is to back up the device using iCloud or iTunes (or both), and then restoring the new device from it. This article will walk you through the steps:
Transfer content from an iPhone, iPad, or iPod touch to a new device
http://support.apple.com/kb/HT2109
Cheers,
- Judy

HT4623 when I try to update it says I have purchased items not backed up on itunes but I believe they're all there. any suggestions how to find these items or just upgrade anyways?

I have tried to update my ipad 2 several times. I have connected it to my computer in itunes had it download or backup my info. But when I go to update it states you have purchased items not backed up are you sure you want to update now? So I go back and check it for all my apps and they are all there on the computer in itunes. I still have the original iso 4.3.3 please help as all the apps are requiring newer iso versions.

Hi Oceanbreeze,
If you are receiving an alert about purchased items that have not been transferred from your iPad, you may want to try initiating the transfer from iTunes to see if that may correct it. You may find the following article helpful:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
Regards,
- Brenden

I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that

I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?

Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso

I'm signed in to my account on my macbook air's apple store, but when I try to update any apps, it has a locked in apple store user which is not mine, any help removing this?

I'm signed in to my account on my macbook air's apple store, but when I try to update any apps, it has a locked in apple store user which is not mine. I have no idea where this user came from, but I need to update my apps and get this user off my computer. The users email is locked, it is grey in colour and I can not get it off. I've tried my system settings and the app store, logging in does not change the fact that there is a strange email there. I need help, please! I don't know if this is a hack or what, I brought my computer into the shop to get some work done so it may be their account, I just need the account removed.

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test.

I downloaded my sons ipod 4g to the new iOS and now when we try to sync it says we have no space, but there is nothing but a few apps on his ipod. I've tried to reset but that didn't help the problem. What can I do?

I downloaded my sons ipod 5g with the latest iOS and now when we try to sync it says we have no space, but there is nothing but a few apps on his ipod and he has plenty of space. The messege says that most of is space is taken up by video but there is no video or music on his ipod right now. I've tried to reset his ipod but that did not help the problem. What can I do?

Did you try to set it up again as new device?
How to back up your data and set up as a new device

Hi i have a iphone 5 and it is in recovery mode and it says i have to restore it before i can do anything else but when i try to restore it say the iphone cannot be restored it can not be found

hi i have a iphone 5 and it is in recovery mode and it says i have to restore it before i can do anything else but when i try to restore it say the iphone cannot be restored it can not be found
please get back to me as soon as possible
~bananagirl16

Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.

I installed LR CC , but when i try launching it flashes & it is gone. I tried the solution in the Adobe Site - which says search for the folder Library/Application Support/ Adobe/ Sl Store ...., but i can't seem to find the SL Store or SLCache folders ( i

I installed LR CC , but when i try launching it flashes & it is gone. I tried the solution in the Adobe Site - which says search for the folder Library/Application Support/ Adobe/ Sl Store ...., but i can't seem to find the SL Store or SLCache folders ( i use the Mac). Only then can i apply the solution. I just cant seem to find the folder in the first place

That did not work for me & as per adobe site help if signing out does not help- we are supposed to go the above folders & do some additional steps, but i could not find the folders & hence the question

Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy

How do I erase my hard drive? My initial operating system was Snow Leopard but I have upgraded to Mavericks OS. My Snow Leopard install disk ejects when I try and use it.

How do I erase my hard drive? My initial operating system was Snow Leopard but I have upgraded to Mavericks OS. My Snow Leopard install disk ejects when I try and use it.

Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair and Repair Permissions until you get no errors. Reformat the drive using Disk Utility/Erase Mac OS Extended (Journaled), then click the Option button and select GUID. Then re-install the OS.
OS X Recovery
OS X Recovery (2)
When you reboot, use Setup Assistant to restore your data.

I deleted my Mail app sometime back. I reinstalled it again, today, on my Macbook Snow Leopard Mac OS but when I try launching Mail, it says ' You have Mail version 4.0(1075/1085). It can't be used on Mac OS X version 10.6.8(Build 10K549)",

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