I don't have facetime installed in my Iphone 5. Some retailers have mentioned that since my phone is purchased from UAE, I am unable to get my use facetime; is it true ? is there any method to download facetime software in the iphone 5 ?

Looking for a suitable answer

You got the answers, but not the answers you want to hear.
The answer to your first question is yes.
The answer to your second question is no.

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