I don't know how to get help. Since yesterday 17th October, my Mac is refusing to open copied documents. I can't work, and I don't understand why this has suddenly happened, or how to stop it. HELP PLEASE

Dear Mac users, could you please tell me how to get Mac technical support. Thank you very much.

If you are still under warranty, you can call AppleCare. If not, you can still call them and pay a fee for service.
Or, you can further explain your problem here and we will try to help.
What error messages are you getting.
Where are you copying from and to?

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Hii wondered if anybody can help me. My iPod won't even show up when I plug it in to iTunes anymore. Like literally, nothing. This has never happened before only today!! Help i want to update my iPod :(

it also said a usb cable has been disbaled for sucking up too much power is this my cable? if so what do i do?!

So I am not second guessing too much, tell us where you are in fact plugging it in. I merely mentioned the keyboard USB socket (not even knowing what computer type you have (it helps to put that in your user profile) and maybe you don't even have a keyboard socket) because I (and others) have tried plugging a flash drive into my keyboard's USB and gotten a "too little power" message.

My daughter's phone racks up data usage every 12 hours, twice a day, even though she isn't using it. Anybody know why this would be happening or how to track it/stop it?

My daughter's phone racks up data usage every 12 hours, twice a day, even though she isn't using it. Anybody know why this would be happening or how to track it/stop it?

Its all good, TimN8128! Mrhelper is corret with regards to making sure that mobile data is turned off when on WiFi or when not connected to WiFi, if you do not want the phone to access data services to update or refresh app services. These applications can all be configured by going to Settings and reviewing all apps that appear in that area. You can also configure a bit further by going to Settings>Cellular.
NicandroN_VZW
Follow us on twitter @VZWSupport

HT4113 My daughters iPod touch asks for her pass code but when she types it in the cursor does not move or input any characters so,she cannot get into the iPod. This has suddenly happened for no apparent reason

My daughters iPod touch asks for her pass code but when she types it in the cursor does not move or input any characters so,she cannot get into the iPod. This has suddenly happened for no apparent reason, what can we do? Can anyone help please?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal

Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal Pre icon, File, Edit, Clip, etc.
I am planning on purchasing Premier Elements 13, would it be better if I bought a new program rather than download an upgrade, just in case the upgrade doesn't load properly due to the error with my existing program?
If I the deleted Premier Elements 9 on my PC would I lose all my existing videos that were produced using Premier Elements 9 or would they be saved so that they can still be worked on in Premier Elements 13?
Does Premier Elements 13 work with Windows 7?
Thanks
Terry

Premiere Elements 13 absolutely works with Windows 7!
In fact, I'd highly recommend you download the free trial and give it a test run.
Meantime, go to Windows Update and make sure you have all of the latest Windows updates, including those that don't install automatically. Then go to the nVidia or ATI site and ensure you have the latest driver for your graphics card, and go to Apple.com and ensure you have the latest version of Quicktime, per the program's requirements.

After doing some editing in Lightroom I want to continue the edit in CS 5 but Lightroom is not exporting the edited version, this has not happened before, what am I doing wrong please? anybody

After doing some editing in Lightroom I want to continue the edit in CS 5 but Lightroom is not exporting the edited version, this has not happened before, what am I doing wrong please? anybody

You should be getting an error message that PS CS5 requires a higher version of ACR with two options "render using Lightroom" or "open anyway". You should choose the first option. If you are not seeing the error message then go to your Lightroom prefrences >General Tab> under Prompts> select "Reset all warning dialogs", then try the edit in function again.

Iphoto will not open my iPhoto library......have tried everything. This has only happened in the last week.

Iphoto will not open my iPhoto library......have tried everything. This has only happened in the last week.
I have tried everthing suggested on the forum.

Did you follow these directions?
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.>Click on the Add Library button,
2 - select the library you want to add from those in the selection window.
3 - make sure that in the rebuild window the checkbox "Scavange orphaned photos" is checked.
4 - now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option
5 - in the next window name the new library and select the location you want it to be placed. Click on the Create button.
Note 1: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost.
Note 2: Your current library will be left untouched for further attempts at a fix if so desired.

HT1688 My husband did the update on his phone and when it restarted the screen came up with a plug in and arrow pointing to itunes. This has never happened and I'm not sure what it means. It will not come on.

Im not sure how to get his phone to come back on. Ive never seen an iphone do this. He updated to the latest version and it came up with a plug in on the screen with an arrow pointing to an itunes app looking thing. I'm sorry if this is confusing but I'm not really sure how to explain what it looks like.

UNABLE TO RESTORE (connect to iTunes with cable logo)
If you are trying to restore and you device shows an image of a USB cable and connect to iTunes then carefully follow the steps in this article. You may need to do is several times http://support.apple.com/kb/ht1808

Our InDesign seems to have lost the ability to open/edit PDFs. Any idea on why this might have happened or how to fix it?

We had to install InDesign CS6 recently on a Windows 8 machine and after using the program successfully for a few days/weeks the user noted that she can no longer open/edit PDFs. I'm wondering if anyone else has had this problem and how I can fix it. If I uninstall and re-install the program will I be able to use my existing license?

InDesign has never been able to open or edit PDFs. Illustrator can do it, after a fashion, but unless the PDF was created in Illustrator, and contain the original Illustrator file information, it's not a great idea.
PDF was designed as an end-format, and is not really intended for further editing.

HT203433 Trying to get tv series we watched last year in curaçao Dutch west indies with no problem now all we can get is 30secs then reverts back why this has also happened on a new download this is ruining our holiday as our rental has no tv at all help

As per title we cannot get more than 30secs even from a previously downloaded series we had watch in Dutch west indies before why? Audrey

As per title we cannot get more than 30secs even from a previously downloaded series we had watch in Dutch west indies before why? Audrey

Why almost every time I open a website do I have to click to reload the page. This has been happening since I installed 7.0.1

Almost every time I open a website I have to click to reload the page. I get stuck in the "transferring Data mode"

Try clearing your cache and cookies.
# Open the Tools menu, then select Clear Recent History... .
# In the '''Time Range to clear:''' drop-down, select '''Everything'''.
# Click the arrow next to '''Details''' to display the list of items that can be cleared.
# Select both '''Cookies''' and '''Cache'''.
# Click Clear Now .
Also try creating a new profile by going to [[Managing Profiles]]

Cant understand why this error is happening....

Hi
Why do i get "Exception in thread "main" java.lang.NoSuchMethodError: main" error when trying to run this code:
import java.awt.*;
import java.applet.*;
public class App extends Applet
public void paint(Graphics g)
setBackground(Color.white);
int a=10;
a = Square(a);
g.setColor(Color.red);
g.drawString("a is " + a,110,150);
g.setColor(Color.blue);
DrawTriangle(g,a);
private int Square(int a)
return a*a;
private void DrawTriangle(Graphics g, int s)
g.drawLine(100,50,100,50+s);
g.drawLine(100,50,100+s,50+s);
g.drawLine(100,50+s,100+s,50+s);
I'm sure its something simple but i just cant figure it out....thanks

You have to run an Applet class either inside a web browser, or inside the applet viewer. If you run a class using the java command, then it expects to find a static void method called main with a single String array parameter. Yours doesn't have one - hence the error.
Sylvia.

Hi I am experiencing issues with my mac , the colourful spinning ball is appearing all the time, more so when I am trying to view and upload images for editing . This has only happened in the last few weeks. Would really appreciate some advice please .

here is my Etre Report
EtreCheck version: 1.9.11 (43) - report generated 2 June 2014 17:21:48 BST
Hardware Information:
          MacBook Pro (13-inch, Mid 2012)
          MacBook Pro - model: MacBookPro9,2
          1 2.9 GHz Intel Core i7 CPU: 2 cores
          8 GB RAM
Video Information:
          Intel HD Graphics 4000 - VRAM: (null)
System Software:
          OS X 10.9.3 (13D65) - Uptime: 0 days 1:56:33
Disk Information:
          APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 749.3 GB (266.94 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-8A8
USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Computer, Inc. IR Receiver
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Gatekeeper:
          Mac App Store and identified developers
Kernel Extensions:
          [not loaded] com.leapfrog.codeless.kext (2) Support
          [not loaded] com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.8) Support
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist Support
          [loaded] com.adobe.SwitchBoard.plist Support
          [loaded] com.leapfrog.connect.authdaemon.plist Support
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist Support
User Launch Agents:
          [loaded] com.adobe.AAM.Updater-1.0.plist Support
          [running] com.leapfrog.connect.monitor.plist Support
User Login Items:
          iTunesHelper
          Dropbox
          LivedriveCore
Internet Plug-ins:
          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
          Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
          AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support
          QuickTime Plugin: Version: 7.7.3
          Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
          Flash Player Support
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               3%          WindowServer
               1%          fontd
               0%          imagent
Top Processes by Memory:
          172 MB          Safari
          139 MB          iTunes
          82 MB          com.apple.WebKit.WebContent
          82 MB          Finder
          49 MB          mds_stores
Virtual Memory Information:
          4.12 GB          Free RAM
          1.46 GB          Active RAM
          1.73 GB          Inactive RAM
          703 MB          Wired RAM
          1.14 GB          Page-ins
          0 B          Page-outs

Rhunter22,
your EtreCheck report isn’t showing any obvious suspect. If you boot into Safe mode and log in, does your MacBook Pro behave similarly then?

Hi. I have an iPhone 4 and no data plan. When I'm not connected to wifi I don't receive iMessages, but later when I do connect to wifi, I get them telling me they were sent earlier. I don't remember how long this has been happening. Any Help?

Hi. I have an iPhone 4 with iOS7 and no data plan. When I am not connect to wifi I don't receive iMessages, but then when I do connect to wifi I get the messages telling me they were sent earlier. Is there any thing I can do to fix it? I don't remember how long this has been happening but it is very frustrating. Any suggestions would be great! Thanks!!!

If you don't have a cellular data plan, then why are you expecting that you will have an active internet connection unless you are connected to wi-fi?
iMessages require either wi-fi or a cellular data connection.

My Iris Preset stopped working and I don't know how to fix it. Help?

My Iris Preset stopped working and I don't know how to fix it.It worked on one picture and now it isn't working anymore. I cannot figure out why. Google failed me.

This may occur if you are connected to the Internet and iTunes is trying to connect to the iTunes Store and fails for some unknown reason.
Try this:
Quit iTunes and disconnect completely from the Internet.
IF you have an iPhone (iPod etc), open iTunes. Sync the device.
Re-enable your Internet connection.
Quit iTunes.
Open iTunes again.
If this does not work, try completely uninstalling iTunes, then reinstall it according to these instructions:
http://www.apple.com/support/iphone/assistant/itunes/#section_6

I don't know how to get help. Since yesterday 17th October, my Mac is refusing to open copied documents. I can't work, and I don't understand why this has suddenly happened, or how to stop it. HELP PLEASE

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