I don't know what I have virus trojans malware can some one help to have any idea what I have on my pc

Hello I'm new on apple user I quick windows because I can't used any more the computer to work because I bean attack heavy that I can used my pc they just freeze the pc. I spend allot of money for nothing,
now I buy a used apple Mac, I used like 7 months no problem but now I see that they ad like a second part of the page that I can't see the top left red /yellowed/green bottom / & to click for new page some times I can't see, so if I closed all the page & I open again I will no have a problem for about 20 to 30 minutes that's all they can do so far on my Mac pro Mac Osx version 10.6.8
A list I could kept them a way and let me work with apple pc if wasn't for apple I will be homeless right now. I hope apple see the future on security the pc than make new thinks, on this day new thinks people don't care I think what people need is security on the pc, that's why I tried & work for me, I can't used windows any more & all my family will star move to apple. because use windows isn't good any more. I star my own web store on construction thanks that I choice apple www.reloadthispage.com on my web page I will recommend people to use apple here are the photos of what come out on my pc,

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)

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If you don't have your install disks you can get the 10.4 gray disks by calling AppleCare. 1-800-APL-CARE (1-800-275-2273) They can send them to you for about $16 per disk plus S & H. Just give them your serial number and they'll know which ones you need.
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I don't know how to download adobe acrobat reader. could some one please help. i don't know much comp terms

i don't know how to download adobe acrobat reader. could some one please help. i don't know much comp terms
Mark this discussion as a question-this encourages people to answer for points and helps you track answers.

iv'e been on that page a dozen times. it just gets me into an endless loop.
i need instructions i can understand and do what they tell me to do
In a message dated 2/18/2015 9:04:06 P.M. Central Standard Time,
[email protected] writes:
i don't know how to download adobe acrobat reader. could some one please
help. i don't know much comp terms
created by Jerry Klaimon (https://forums.adobe.com/people/Jerry+Klaimon)
in Downloading, Installing, Setting Up - View the full discussion
(https://forums.adobe.com/message/7208793#7208793)

I just purchased a complete series on itunes... Im trying to watch the episodes but its only showing 20 seconds.. can some one help me know what Im doing wrong?

I just purchased a complete series on itunes... Im trying to watch the episodes but its only showing 20 seconds.. can some one help me know what Im doing wrong?

Hi bibisandoval,
Thanks for visiting Apple Support Communities.
If the movie has completely downloaded, I recommend deleting the movie and downloading it again from your list of purchased movies. See this article for the steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to play the movie, you can report an issue with this purchase using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Regards,
Jeremy

I accedentally switched my iTunes to the UK store and I don't know how to switch it back. Can someone please help?

I accedentally switched my iTunes to the UK store and I don't know how to switch it back. Can someone please help?

Click here and follow the instructions to change the iTunes Store country.
(105976)

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Depending on what your needs are, you may use Pages included in iWork or purchase it separately (usually there is an evaluation copy with any new mac, I guess) or try other publishing apps. I once used MS Publisher, I remember it was something like a more sophisticated word processor, right?
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I have old MacBook running OS 10.6.8 I was told in Apple Genius Bar that I need a code from apple support to upgrade to 10.7.   Apple support will not help because I am have their support plan. Can some one help?

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hi Samberl
thanks a lot for the fast reply.
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Your suggestion sounds very promising - I didn't know about 'cloning'.
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I can erase and start agin on the new external drive - so this plan is to make two partititions, rather than the one at present, and make one of them 500 gb ?
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When CCC site says it backs up the hard drive - would this mean all my files [over 100 gb] that are mostly in folders on the desktop, plus the others in itunes, iphotos etc found in the HD icon, would all copy across successfully [wherever they are in the computer ] ?
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Hi there, I have MacBook Air (Mid 2012) with OSX 10.8.2. I want to update to latest OSX but it is saying that I need to first install MBA Flash Firmware Update 1.1. When I try to install this firmware, I am told I should have OSX 10.8.3, Each one asking other to update first, can some one help me in this regard ?

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HT1338 i have apps to be updated but when i try to update them a message pops out saying "You have updates for other accounts, please sigh in with the other id". Can some one help me how can i still update the same with the new apple id ive created.

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You cannot. The apps are assigned to that Apple ID and there is nothing you can do to change that. You could choose to download them again with the new Apple ID, any paid apps will need to be purchased again.
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Is there an "APPLE STORE" in India or you just went in a reseller store?
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I have an iPhone 5, bought in Dubai U.A.E.
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Hi hazelplt,
When you say you can't load does that mean Captivate does not launch?
Try launching the application as 'Administrator' and check.
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Hi All,
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Issue 2:
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I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
This is my post:
https://discussions.apple.com/thread/4063223
Please, we need your help.

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When you create an iTunes account you should receive an email to the primary email address that you put on the account - that email should have a 'verify now' link in it which you need to click on and which will open a browser for you to log into your account from.
From Frequently asked questions about Apple ID :
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Hi All
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Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
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Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
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Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
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Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

I don't know what I have virus trojans malware can some one help to have any idea what I have on my pc

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