I dropped my Iphone 5 which resulted in it shattering and the screen was still on but it was black with only a white line through it so I couldnt access the phone however I switched over to my Droid and now I cannot send or receive messages?

I dropped my Iphone 5 which resulted in it shattering and the screen was still on but it was black with only a white line through it so I couldnt access the phone however I switched over to my Droid and now I cannot send or receive messages and I cant turn off imessage because I cant see anything on the screen. Help?

Then the bottom of the support document states that if you do not have access to the device (which unfortunately because of the screen issue you do not) to contact Apple Care. That is what you need to do.

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I put my phone and lost mode, i have found it but now i cannot send or receive imessages

I put my phone and lost mode, i have found it but now i cannot send or receive imessages? I have tried to go in through icloud on my laptop as well as my phone to turn off lost, nowhere does it say to turn it off, it appears to be off but I cannot send imessages and facebook and instagram are not working

Dear,
You can try to turn iMessage off around 5-10 minutes and turn it on again.

I have an iphone 4, need to get to cellular network data, it will only go as far as cellular on the phone, I have straight talk service. Please help! I cannot send or receive pics!

I have an iphone 4, need to get to cellular network data, it will only go as far as cellular on the phone, I have straight talk service. Please help! I cannot send or receive pics!

Is there any chance that you must have it in the package of your provider as an option?

TS2755 I cannot see contact names in messages and I cannot send or receive messages. This started last night. I have updated the latest software. I have rebooted several times.

I cannot see contact names in messages and I cannot send or receive messages. I have downloaded the latest software. This started yesterday.

What system is your mail in? Corporate Exchange? GMAIL?

I have an Iphone 3gs and cannot send text messages to my wife. She is the only person that I cannot send or receive messages from. Does anyone know how to correct this?

I have an Iphone 3gs and cannot send text messages to my wife. She is the only person that I cannot send or receive text messages from. Does anyone know how to correct this?

We both have AT&T service. She has an Iphone 4s, I have the 3gs.

HT201287 Once a day my messages stops working, I cannot send or receive messages and all of my messages disappear. I have to restart my iPhone 6 for it to start working again. This doesn't happen on my iPad Air. Is this happening to anyone else?

messages app continues to crash. All messaging stops working and all of my message threads disappear. the only thing that has seemed to work is restarting my phone. Happens at least once a day.

Hi Alo816,
I'm sorry to hear you are having such extensive issues with Messages on your iPhone. If you continue having issues sending or receiving Messages, you may find the troubleshooting steps outlined in the following article helpful:
iOS: Troubleshooting Messages - Apple Support
If you continue to have issues with Messages after that troubleshooting, especially if it is still having or crashing, you may want to make sure you have a current backup of your data in iTunes, then try restoring your iPhone to factory settings and testing it in that default condition to see if the issues persist before restoring your data. You may find this article useful:
Use iTunes to restore your iOS device to factory settings - Apple Support
Regards,
- Brenden

The Air Drop Icon is not available. Cannot send or receive messages from anyone not using Messenger.

I have checked to see that my iPad is using the latest software available and it is. I have followed on-line directions to access Air Drop, but I do not have the Icon for it anywhere.
I am not able to send or receive messages to anyone not using Messenger. Thee Apple page says I should be able to.
Any help appreciated.

Yes, it is 2 questions.
My iPad is Model MC763LL/A - I hope that is the answer! I do have Blue Tooth on. I am not connected to WiFi, but am on Cellular Data here. That should not have a bearing on the icon being loaded, should it?

I have a licensed copy of Adobe Acrobat X Pro for Windows. I recently switched over to MAC OS and would like to move my Adobe X Pro over but the CD will not work for Mac OS? Can anyone assist me with this conversion? Best, James.

I have a licensed copy of Adobe Acrobat X Pro for Windows. I recently switched over to MAC OS and would like to move my Adobe X Pro over but the CD will not work for Mac OS? Can anyone assist me with this conversion?
Best,
James.

you cannot use your pc license to install on a mac. you would need a separate license (and serial number) for that.
adobe allows platform swaps, but only with the latest (xi) version, Order product | Platform, language swap
your option to use acrobat on a mac are to upgrade to acrobat pro xi and change platforms, use a windows emulator (parallels/boot camp etc) on your mac or swap with a third party.

I just restored my phone, however I have to sign into icloud and the phone is set to the previous owner's email and password. I am unable to get in contact with them. What can I do?

I just restored my phone, however I have to sign into icloud and the phone is set to the previous owner's email and password. I am unable to get in contact with them. What can I do?
Please help!

Hello codyfromseminole,
After reviewing your post, I believe your device is under Activaltion Lock. The following article will provide you with more information about the feature:
iCloud: Activation Lock
With iOS 7 or later, Find My iPhone includes a feature called Activation Lock, which is turned on automatically when you set up Find My iPhone. Activation Lock makes it harder for anyone to use or sell your iPhone, iPad, or iPod touch if it’s ever lost or stolen.
With Activation Lock, your Apple ID and password are required before anyone can:
Turn off Find My iPhone on your device
Sign out of iCloud on your device
Erase and reactivate your device
Important: Make sure to remember your Apple ID and password, and that your password is unique and secure—someone else shouldn’t be able to guess it. For more information, see the Apple Support article Security and your Apple ID.
If you want to give away or sell your device, be sure to erase your content and settings (in Settings > General > Reset > Erase All Content and Settings). When you erase your content, Find My iPhone and Activation Lock are also turned off.
If you no longer have the device, follow the instructions to remove a device you no longer have. For more information, see the Apple Support article What to do before selling or giving away your iPhone, iPad, or iPod touch.
For more information about Activation Lock, see the Apple Support article Find My iPhone Activation Lock in iOS 7.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Upgraded to Maverick. Now cannot connect to wifi. All my other devices will connect. Have rest wireless hot spot switch and cable modem. Other devices still connect but MacPro does not. MacPro wireless is self assigning an IP address blocking access.

Upgraded to Maverick. Now cannot connect to wifi. All my other devices will connect. Have rest wireless hot spot switch and cable modem. Other devices still connect but MacPro does not. MacPro wireless is self assigning an IP address blocking access. It will connect if I connect to my iPhone hot spot via wifi. Any ideas?

If you follow this video you'll see how to delete your WiFi AP from the OS, this will allow you to select it again which I feel will correct your problem.
https://app.box.com/s/fe7v7h7kywjr23spumqp

I have the iPhone 5 and have with 6.0.1 software version. Although I had them when I moved from iPhone 4 to the 5, the latest update has most of my songs on the phone listed in grey (over 95% of them) and I can't play them. They are still listed though.

I have the iPhone 5 and have with 6.0.1 software version. Although I had them when I moved from iPhone 4 to the 5 (could play them), the latest update has most of my songs on the phone listed in grey (over 95% of them) and I can't play them. They are still listed in the iTunes library. When I look in the Summary for the iPhone, it shows Audio as only .16 GB - I have over 5 GB of songs, so what gives?
P.S. When I look at my Playlists most of the songs are greyed out. However, at the bottom of the list there is a cloud icon with a downward facing arrow. When I click on it each song starts to "load" and after a few minutes I have the songs back on in the list. I have to do this to all my playlists (I had over 100) in order to get access to all my songs. Then I did a sync and it happened again!
I use iCloud for documents and some other things (calendar, contact, etc.) but am not aware that I have anything music-wise in the cloud. Any thougnts?

You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.

I upgraded from elements 10 to 13 today. When PSE 13 was installed, I uninstalled PSE 10. I also own Lightroom 4.4. However, I used to be able to switch from LR4, to PSE 10 now I cannot switch to PSE 13. (Photo Edit In Edit in Photoshop) is grey. Why?

I upgraded from elements 10 to 13 today. When PSE 13 was installed, I uninstalled PSE 10. I also own Lightroom 4.4. However, I used to be able to switch from LR4, to PSE 10 now I cannot switch to PSE 13. (Photo>Edit In>Edit in Photoshop) is grey. Why?

You might also ask for help in the Lightroom forum.
What I have found is that when I upgraded from PSE12 to 13, my Lightroom 5.6 still selected PSE12 in the list of external editors. I had to use the preferences menu to select the right PhotoshopElementsEditor.exe in the Program Files/Adobe/Photoshop Elements 13 folder. I got a message stating that Photoshop Elements was already selected as external editor. In that message box, there is a button with the option to 'change anyway', which I did. Now LR correctly opens PSE13 when I choose Edit in Elements.

Cannot send or receive yahoo mail or gmail from iPhone . installed ios 6 recently. tried rebooting the phone and deleting the email account and adding again but nothing works ! can someone suggest a solution?

cannot send or receive yahoo mail or gmail from iPhone . installed ios 6 recently. tried rebooting the phone and deleting the email account and adding again but nothing works ! can someone suggest a solution?

Not sure about yahoo, but for gmail, I done the following:
Set up using Exchange on iPhone, it'll keep prompting for password. On PC use captcha option, log in to gmail account from PC after completingg captcha option, enter password on iPhone.
See how that goes for gmail, let us know.
Hopefully someone will have fix for yahoo.

I've chosen "never" on my screen saver however the screen saver still comes on and there is no way for me to change it, how do i change it? I don't wish to have a screen saver on when I'm watching TV or movies on my laptop

I've chosen "never" on my screen saver however the screen saver still comes on and there is no way for me to change it, how do i change it? I don't wish to have a screen saver on when I'm watching TV or movies on my laptop.

Step one is to log into a newly created admin user account and see if the problem persists. Also,

When I try to go to the photo gallery to choose a picture to send to my email address by using my Iphone it can't send or receive messages. Yahoo password is being asked which I have forgotten. How can I correct this?

With my my I phone as I try to choose a picture from the photo gallery to send it via email using my Iphone, I can't seem to send nor receive messages anymore. It is asking for my yahoo password. What password will that be as I have forgotten it. I know what my personal password on my yahoo address when I go to a regular laptop or desktop but with Iphone I am unable to to retrieve this password because it does not give you an option to change a password. What shall I do to correct this problem?

It's the same password. Go to settings - mail - yahoo - enter the password for your incoming and outgoing mail server.

I dropped my Iphone 5 which resulted in it shattering and the screen was still on but it was black with only a white line through it so I couldnt access the phone however I switched over to my Droid and now I cannot send or receive messages?

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