I forgot my second Apple-ID password and set my rescue email address to my previous office one, which I can't access anymore. Now what?
Please help...
Welcome to the Apple Community.
1. Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
2. If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
3. If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.
Similar Messages
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I forgot both my apple ID password and my mail password and i can`t acces my iCloud. I have all the documents from my iPhone. What i can do to recover my password or delete my iCloud Apple ID
http://www.apple.com/support/appleid/
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How to set a rescue email address when I already have an Apple ID. Actually I forgot my security questions.
You won't be able to add one until you can answer your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
Hello, i have been sent the following email from apple, see below and asks for apple login details, is this a genuine request?
Thank you.
You’ve taken the added security step and provided a rescue email address. Now all you need to do is verify that it belongs to you.
The rescue email address that you gave us is [email protected]
Just click the link below to verify, sign in using your Apple ID and password, then follow the prompts.
Verify Now >
The rescue email address is dedicated to your security and allows Apple to get in touch if any account questions come up, such as the need to reset your password or change your security questions. As promised, Apple will never send any announcements or marketing messages to this address.
When using Apple products and services, you’ll still sign in with your primary email address as your Apple ID.
It’s about protecting your identity.
Just so you know, Apple sends out an email whenever someone adds or changes a rescue email address associated with an existing Apple ID. If you received this email in error, don’t worry. It’s likely someone just mistyped their own email address when creating a new Apple ID.
If you have questions or need help, visit the Apple ID Support site.
Thanks again,
Apple SupportIn that case, someone is trying to hi-jack your Apple ID.
You should change your password immediately. -
when trying to update my app's, apple id password comes up with my email address in it (not my apple id) so it won't except my password, how can i change this.
All apps are tied to the Apple ID they are purchased with and is not transferable.
Delete app and download app with your new Apple ID. -
I cant remember my apple id sequrity questions and i didnt set a rescue email address. What can i do??
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101300) -
My backup external hard drive hasn't work since I insalled Snow Leopard. Bad:( I am still learning about my MAC and would just like to re-format the hard dive and set everything up again. I want to upgrade to Lion but can't untill I backup what I.
Read through the links here, calm down and take your time.
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents -
After I converted to iOS5, the iCloud user name on my iPad is set to my email address, not my iCloud User ID. How can I change it. It's correct on my iPhone and MacBook.
You'll need to save the documents first from the incorrect iCloud account, sign out then sign in to the correct iCloud account and upload the documents to that account.
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Hi,
I'm trying to add whatsapp to my iphone but it asking me for the answers og my security questions. My rescue email address was an adreess of my brother and he forgot his password too so I cant install any application on my iphone.
Could someone help me???
Thanks a lot,
WendyYou need to contact Apple, either through the link in that article or by phoning them.
(77456) -
I lost my apple ID password and not receiving the email
Recently I lost my iphone and the only way to locate it is to use the icloud & I forgot my email password/security questions. So the thing is that I clicked reset password (where they send you an email) and I waited all day to receive it yet none has been sent to me. I've looked through my spam folder. Still no email! What is the issue? -
Simply said I lost my apple ID password and am not getting the rest your ID password this is very critical please help me & thank you ( p.s. this is my alternative email obviously)Call AppleCare and ask to be transferred to the Account Security Team.
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HT5312 i forgot set a rescue email address.before , how can i get it now?
i forgot my security questions ,then i reset it by my email but i dont have any thing in my email. and when i set up my account , i forgot set a secue email address. can i set it now ??? i cant speak english =____=
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106534) -
Forgot apple id password and no longer have email access
I used my college email address as my apple id. After graduation I lost access to my email.
Never bothered to change it because I don't buy aps or music or anything. When i got my iPad for christmas two years ago I used that apple id.
I am now trying to use that iPad again and I cannot remember the password. There is a box that pops up every few seconds that keeps prompting me, but I don't remember. I can't use the iPad at all for longer than 3 seconds without being prompted from the password.
I cannot be the first person that this has happened to, can I?Go to http://iforgot.apple.com to get it straightened out.
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I lost my passwrod and my e-mail address has now changed. On the support page I cannot reset my password without my old e-mail and I cannot change my e-mail address without my password. Any thoughts?
You apparently did not migrate your MobileMe account to iCloud before 1 August? In this case your MobileMe account has been permanently deleted and all its contents lost, as was announced over a year ago.
Your signature says your Mac has 10.6.8; you cannot set up an iCloud account on that. However you can reactivate your @me.com address (though not retrieve its contents including any aliases) by going to Settings>iCloud on your iPhone (iOS5 required), signing in with your @me.com address and password, and enabling Mail in the list there.
That done, you can set up Mail manually on Snow Leopard to access your iCloud email:
Entering iCloud email settings manually in Snow Leopard or Leopard -
I can't reset my Apple ID password and not getting reset emails
I tried to reset my Apple ID password, but the reset email is going to some address other than the two in my profile. How can I reset my password or get the required email to do it myself.
You will probably need to contact Apple's official support.
support.apple.com/contact -
I need help
You can start by finding your Apple ID at iforgot.apple.com by clicking "Forgot your Apple ID?"
You will also be able to reset your password at this site using email authentication or security questions.
If you can remember the password, you can sign into appleid.apple.com and possibly reset the security questions by going to Password and Securty and then hiting the Reset security questions option.
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