I forgot my security questions. Called apple and they want to charge me 19.99 to talk with a real person. What else can I do?

I forgot my security questions. Called apple and they want to charge me 19.99 to talk with a real person. What else can I do?I don't have a reset button.

See Kappy’s great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
About Apple ID security questions
http://support.apple.com/kb/HT5665
If you forgot the answers to your Apple ID security questions
http://support.apple.com/kb/HT6170
 Cheers, Tom

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I forgot my security questions for Apple store

I forgot my security questions for Apple store

This is the Reply I received, and it worked for me:
I'm sorry that you weren't able to reset your security questions. I know it must be frustrating not being able to remember the answers, and I will certainly get you to the correct team to help.
For security reasons, you'll need to contact our Account Security team.
You can speak to an Account Security Advisor by calling our AppleCare technical support team. To find the right phone number for your country, see this article:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
When you call, ask to speak to the Account Security team.
They will need to verify two of the following: Device serial number( if one is set up with your account information), one security question answer, and/ or a credit card number you have on file.
****( Add if Credit card is not on file) **
I see that you do not have credit card information on your account, you can add this by :
1) Make sure you are using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
2) Verify that you have an active network connection and open iTunes.
3) From the Store pull-down menu at the top, select Sign In.
4) Enter your account name and password then click Sign In.
5) From the Store menu, select View My Account.
6) Enter your account name and password again, then click View My Account.
7) On your Apple Account Information page, click Edit Payment Information. Here you can add your card.
You may remove this after speaking to the Account Security team, and verifying your account with them.

I'm trying to reset my apple ID password but forgot my security questions. Apple are sending the confirmation e-mail to the wrong address, please help?

I'm trying to reset my apple ID password but forgot my security questions. Apple are sending the confirmation e-mail to the wrong address, please help?

Hello AndrewsAFCx,
Thank you for using Apple Support Communities!
If you cannot remember your security questions for your Apple ID, I would recommend these steps outlined in the article named:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
All the best,
Sterling

HT1920 I forgot the Security Question's Answer and My reset mail doesn't received a confirmation

I forgot the Security Question's Answer and My reset mail doesn't received a confirmation

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102552)

What do I do if I forgot my security questions for Apple ID.

What do I do if I forgot my security questions for Apple ID and the email did not send. Help asap thanks

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101704)

HT1918 I forgot my security question answers. It's not letting me change them if I don't know them. What do I do?

I forgot my security question answers. It's not letting me change them if I don't know them. What do I do?

Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support

Ive forgotton my security questions but Apple do not have the right email to send all the reset information to? what do i do?

Ive forgotton my security questions but Apple do not have the right email to send all the reset information to? what do i do?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97775)

MacBook Pro has no sound at all. Called Apple and they said to reinstall OS X.

I have recently discovered that my MacBook Pro has no sound except for the startup chime. I called Apple and they told me to reinstall OS X because something went wrong in the OS. Is there any other way to fix this?

That's a really overly simplistic answer to your problem. Re-installing OS X doesn't always fix every problem. Yes, it might in your case, but it might not. Are you still under warranty? Either way, I'd take it into your local Apple Store and show them the problem and let them fix it. If the system has to be installed anew, so be it. But rule out other problems first.
Before you do anything, make sure that you have a back-up of your data, applications, etc. If you don't already have a back-up scheme, get an external hard drive and use Time Machine to back up your computer. Then take it into the Apple Store.
Good luck,
Clinton

I connect my iPhone to apple, and it says its charging. However it is not coming up in iTunes so i can add music?

I connect my iPhone to apple, and it says its charging. However it is not coming up in iTunes so i can add music? My phone and iTunes are both upgraded to the latest version. When i go on my computer, my iPhone is under devices.
Any suggestions to solve this?
Much appreciated.

Hi Charlesweeks,
If you are having issues with your iPhone not being recognized in iTunes on your Windows machine, you may find the following article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
- Brenden

Hi. So i had an iphone 4s. The phone was completely destroyed it was cracked, water damged, and now lost. I had about 1500 pictures on there. I just got an iphone 4 today and synced my icloud to find that no pictures loaded. Talked to apple and they want

Hi. So i had an iphone 4s. The phone was completely destroyed it was cracked, water damged, and now lost. I had about 1500 pictures on there. I just got an iphone 4 today and synced my icloud to find that no pictures loaded. Talked to apple and they want $250 and it's not guaranteed. So please help me find my pics and how i can pleasssee get them back. Very important pictures with a lot of memories. The pics were all on my camera roll of the 4s!!please help!!!

If you ever backed it up while these photos were on it, restoring another iOS device to the backup should recover them. If the backup was done with iTunes rather than iCloud, you may also be able to extract the photos from the backup on your computer by using 3rd party software such as iPhone Backup Extractor (http://www.iphonebackupextractor.com/).

My iphone 4 turned black today and my sleep(lock) button doesnt work. I have tried to let it charge to see if it would restart but still nothing. what else can i do to turn it back on??

my iphone 4 turned black today and my sleep(lock) button doesnt work. I have tried to let it charge to see if it would restart but still nothing. what else can i do to turn it back on??

Unless somebody else has a micracle workaround I don't know. Probably get the phone in for repair since it has been living on borrowed time so far and now you absolutely must have a working button.

I forgot my security questions but I don't want to call apple support

I forgot the answers to my apple security questions by I don't want to call apple support.

The Three Best Alternatives for Security Questions and Rescue Mail
     If you do not have success with one, then try another:
        1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        2. Call Apple Support in your country: Customer Service: Contact Apple support.
        3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 Please help forgot the security question.. And no list: forgot security question? Send to your rescue email to.... Please help me...

Please help me... Just forgot my security question.. N no list forgot security question? Send to email ....... Below.. Only the question sould answer.. Please help me...

Try going to the ExpressLane at https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and select the Rescue Email to have that resent to you.

Just purchad Ipad2 64GB 3G, box does not state which carrier it is set up for. I called apple and they weren't much help, except to tell me it is not "carrier specific." I thought all Ipads were either Verizon or AT

I just purchased Ipad2 64GB + 3G. It does not stae on the box, whether this is for AT&T or Verizon. I called Apple, and was told that it is not "carrier specific." Was told that I should return, and get one that is set up for one or the other. Are there any advantages to not having a specific carrier? If I keep this one, how do I get 3G service, will it be offered directly from the Ipad like with the carrier specific ones? These are all questions Apple couldn't or wouldn't answer for me. Thanks for any help!

Whoever you spoke to was wrong or misunderstood the question. The iPad is most definitely carrier-specific when it comes to Verizon vs. AT&T. The Verizon model is specific to the CDMA network Verizon uses, and will work with only Verizon. The AT&T model is a GSM, technology used by many carriers around the world, so in that sense the "AT&T" model is not carrier-specific. A Verizon model will not work with AT&T and vice-versa, so you do need to have the iPad model for the carrier you wish to use.
I believe the Verizon model will say either "Verizon" or "CDMA" on the box, so if yours doesn't, you probably have the GSM/AT&T model, but I'm not certain. Perhaps someone else here can confirm.
Regards.

Ok, how do I change my apple security questions? I don't know the answers to them and I even called apple and they were no help at all. It's really annoying because I can't download ANYTHING.

A few tears ago my Dad bought the ipod 3rd generation. He made an apple id on there and answered the securtiy questions with no problem. Then he gave the ipod to me. I downloaded music on it. Then last year i got my iphone and i didnt want to make a new apple id because i wanted to keep my music. So then all was fine. Then over the summer the off button on my phone wasnt working, so i went to apple and got my phone replaced. They put the card from my old phone into the new one. Now I have my own apple id. Now, every time I try to buy music or an app, it asks me for my security questions. They're questions that i never answered with my apple id, theyre the same questions my dad answered with his broken apple id, which he doesnt know the answers to either. Every time I call apple its no help and I have a lot money just sitting there in my account. PLEASE!!! IS THERE ANY WAY TO CHANGE THE DUMB SECURIY QUESTIONS?!?!?!?!?!?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95741)

I forgot my security questions. Called apple and they want to charge me 19.99 to talk with a real person. What else can I do?

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