I get the yellow-bar telling me to 'install missing plugins', Plugin Finder Service starts up, bar scanning left-to-right as if it's doing something but it's 'stuck' there - it will remain like that for hours!!!

OS - Linux Mageia 1 - but FF 6.02 works fine with Fedora14

Well, we tried the reset.  Still in loop.  Even went to a free internet hotspot to get a good connection as it kept saying that it wouldn't connect.  Still didn't work.  We never got out of the initial setup, and we have never used Bluetooth so I don't believe that was the problem.  The wife has totally lost patience; it was her purchase, I just got the job of trying to set it up.  I think she's going to take this one back and either a) make them get it to work b) buy one that is already upgraded by Staples staff or c) pull the pin altogether and the only tablet that will be in her life is the kind she takes for a headache.  I'll find out later.  Thanks for the suggestions.
Cheers!

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