I had my personal information given to the public thanks to a verizon employee

Question

I went to the verizon store in Arcade, NY on Tuesday August 27 to get a used cell phone. An employee by the name of >>removed<< assisted me. They had a used I phone that I had agreed to get. He transferred all of my contacts and pictures, etc. into the I phone and plugged it into a charger to charge it up before he could activate it for me. The phone was not charging and then he informed me that a piece on the phone was broken and that is why it wasn't charging. He told me that he couldn't let me get that phone because he knew it was broken and I would return with it in a few days because it wouldn't charge. I thanked him for his honesty and left the store with my original phone.
On September 9 my son gets a call from one of his friends (all of whom are in my contacts) stating that a man called him inquiring about an Iphone that he purchased on craigslist for $150.00. I call the man and he tells me that he purchased the Iphone on craigslist from a man named >>removed<<. He just so happens to work at the verizon store in Arcade, Ny. He tells me that the phone is broken..but we already knew that. also he wasnt able to activate the phone because it was reported lost or stolen. He tells me that he was able to get in touch with us because ALL of my information is still on the phone. ALL of my contacts! ALL of my pictures...EVERYTHING!!!!! I had pictures of my grandson on that phone and for all I know the person or people that have seen this could be pedifiles! I am absolutely aphauled that a verizon employee would do something so serious. I thought personal safety was supposed to be a high priority. I have no clue how many people have had access to my information thanks to him.
I returned to the verizon store on September 18 and spoke with an employee by the name of >>removed<<. I explained the situation to him. He informed me that he would speak to his manager when he came in later that day and would have the manager contact me that day. I am STILL waiting for a call from the manager.
On Thursday Sept 19 I contacted Verizon customer support on my phone. I spoke with a representative by the name of >>removed<<. I told her everything and she told me to go to verizon wireless.com and under the contact us link, file a complaint. Well I did exactly as she instructed and there is nowhere to file a complaint. I don't know what to do now. This is a complete outrage! How can a verizon store and employee be allowed to sell a phone that they knew to be broken ,and above, that lost or stolen. And worst of all, how can they just hand over all of my personal information to who only knows who?
There has to be something that can be done...I just don't know what. I keep getting a run around from everyone. They stole my information!!! Please help!!
>>Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Answer 1

Also file a complaint with the Federal Trade Commission
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Message was edited by: Verizon Moderator