I have a 27" imac (intel) my hard drive failed and I installed a new one. This is my first time dealing with this so I am having trouble re-installing the OS. Install disc spits out and ? mark with folder appears what am I missing?

Like the title says. My 1 TB drive failed and unfortunately my computer isn't covered on the replacement program even though my hard drive is the one they are claiming to replace. So that is not a solution just to get that out of the way. So I replaced the hard drive. What I am having trouble with is re-installing my OS. I have 10.6. When I load it and restart it just spits it out and I get the question mark folder. What am I doing wrong is there a step I'm missing? I did do a back up to my Time Machine before the crash. Can I plug it into it and reload format? I'm new to this so any help would be appreciated.
Thanks!

Well, let's hope that nothing was jiggled out of place when you were installing the new hard drive. Your optical drive may just be out of alignment or the disc you have is "dirty." Get a lint-free cloth and some rubbing alcohol, then clean the disc as thoroughly as you can starting from the center and working outward in a concentric circlular motion. See if that helps. In particular clean the inner portion well.
If this does not help, then you have a problem. You have opened the computer yourself. That action voids all support from Apple. If you take the computer in for service the store may refuse to service the computer. This is not related to your now expired warranty.

Similar Messages

  • TS3297 I am wanting to make a purchase from a new computer, but after I enter my id and password it says that because it is my first time purchasing from this computer I have to answer my security question, but it says my answer is incorrect and to contac

    I am wanting to make a purchase from a new computer, but after I enter my id and password it says that because it is my first time purchasing from this computer I have to answer my security question, but it says my answer is incorrect and it says if you can't remember answers to the two questions to contact you

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    It may say to contact Apple, but not us. We are just a user forum.

  • HT1420 How can I deauthorize a non-existant system. My hard drive died so I bought a new one, reinstalled the OS and iTunes but iTunes seems to think this is a new computer.

    How can I deauthorize a non-existant system. My hard drive died so I bought a new one, reinstalled the OS and iTunes but iTunes seems to think this is a new computer.

    Try deauthorizing the computer even if you haven't authorized it. If you've already authorized it, deauthorize it twice and then authorize it again.
    (67626)

  • Hi, this is my first time to encounter this problem. Whenever i try to sync my songs from my PC to my Ipod, it doesnt seem to respond. When i drag and drop it, it hangs and could not transfer it. Please delp me... Thanks a bunch! :)

    Hi, this is my first time to encounter this problem. Whenever i try to sync my songs from my PC to my Ipod, it doesnt seem to respond. When i drag and drop it, it hangs and could not transfer it. Please help me... Thanks a bunch! :

    Your post is difficult to read and looks like one solid block of text...
    Some very useful Info here with regard to Photo syncing and iOS Devices...
    http://support.apple.com/kb/HT4236

  • My external hard drive is no longer connecting. I was getting a message every time I plugged it in that it needed to be reformatted so I tried to do so and now when I plug it in the computer does not recognize it. It only shows up in utilities...

    Hey guys, I need some serious help. I have an external hard drive, iomega which apears to no longer work; I am sure it is something I have done and I cant figure out what! I am certainly not a computer expert and am in Turkey so I dont have access to a MAC store for assistance or anything like it. Yesterday I plugged my external hard drive into my MacBook and got a message telling me to refotmat. I looked up how to do so and through disk utilities thought I did it right. Now when I plug in the hard drive my laptop does not pick it up; the only place it shows up is in utilities, the same place I tried to repair and reformat. When I am utilities it looks like I have 2 hard drives, one under the other. One tells me the description of the hard drive, the other doesnt really tell me anything. So I erased both of them and I think that is where my problem is. Any help on how I could fix this? I tried to "mount" the one that is not "mounted but it didnt work....I dont even know what that means!!! Help!

    When you erased the disk did you select Mac OS Extended Journaled as the format option?

  • New iMac 750 GB Hard Drive Fail Smart Drive Test - Glitch or Problem

    Greetings!
    I have a new 24" imac with 750 GB hard drive which has had problems out of the box (system crashing several times a day/unable to re-start/application crashes/general sluggishness).
    Five re-installs of Leopard (upgrade/clean install/install and erase)in five weeks when I finally used the latest version of Drive Genius and TechTool Pro (4.6.1). Both claimed hard drive problems. Specifically, TechTool Pro reported smart drive failure (see report below, please).
    This seemed to confirm my suspicions that something was flawed with my iMac from the start.
    I have returned the computer for a new hard drive.
    The Apple-approved repair shop says they've installed a new 750 GB had drive sent by Apple and when they run TechTool Pro, they get the same smart drive failure report. The techie claims this is either a glitch with TechTool Pro, or with the hard drive, but that I have nothing to worry about.
    What's your opinion?
    Many thanks for taking the time to read this.
    SMART
    Saturday, December 29, 2007 1:18:12 AM US/Pacific
    S.M.A.R.T. Self-Checks <Failing!>
    Model: ST3750640AS Q
    Mount Point: /dev/disk0
    Capacity: 698.64 GB
    Writable: Yes
    Ejectable: No
    Removable: No
    Bus: Serial ATA
    Bus Location: Internal
    Revision: 3.BTH
    Serial Number: 5QD2JVNE
    disk0s2: Ma
    disk0s3: Pa
    disk0s4: Peppi
    S.M.A.R.T. stands for Self-Monitoring Analysis and Reporting Technology. This test checks and reports on the status of the S.M.A.R.T. routines built into your drive. These routines monitor important drive parameters as your drive is operating. An examination and analysis of these parameters can aid in the prediction of drive failure. This will allow you to back up your data before your drive fails and the data becomes inaccessible.
    S.M.A.R.T. Self-Checks
    Attribute Normal Worst Threshold Status
    1 Read Raw Error Rate
    100 253 6 Okay
    3 Spin Up Time
    95 92 0 Okay
    4 Start/Stop Count
    100 100 20 Okay
    5 Reallocated Sectors
    100 100 36 Okay
    7 Seek Error Rate
    78 60 30 Okay
    9 Power On Hours
    100 100 0 Okay
    10 Spin Retry Count
    100 100 97 Okay
    12 Power Cycle Count
    100 100 20 Okay
    187 Unknown
    100 100 0 Okay
    189 Unknown
    100 100 0 Okay
    190 Unknown
    41 37 45 Failing!
    194 Temperature
    59 63 0 Okay
    195 HW ECC Recovered
    63 61 0 Okay
    197 Current Pending Sector Count
    100 100 0 Okay
    198 Off-Line Scan Uncorrectable Sector Count
    100 100 0 Okay
    199 Ultra DMA CRC Error Count (Rate)
    200 200 0 Okay
    200 Write Error Count
    100 253 0 Okay
    202 DAM Error Count
    100 253 0 Okay
    S.M.A.R.T. Self-Checks <Failing!>
    Tests Completed
    Threshold levels are exceeded occasionally. You should consider backing up your data from the hard drive. You should continue to check the hard drive for failures.
    S.M.A.R.T. Self-Checks <Failing!>
    -end-

    Greetings, all!
    This has been my first posting, despite having owned 5 Macs over twelve years - which goes to show you how reliable they are, most of the time.
    I am very impressed with the thoughtful responses, and I really, really appreciate you taking the time to respond.
    Here's an update since my last posting. I picked up my repaired(?) iMac from the Apple-approved repair shop. The technician's report said (referring to the original hard drive Seagate ST3750640AS Q) "The drive has passed and boots into the OS without issue. Confirmed the smart status of the hard drive shows failed, but this is for an unknown attribute. This may not really indicate the drive is failing, but could be a possibility. Since all of the other tests have passed, I feel it is best to replace the drive under warranty for the customer.
    About the new hard drive, the technician wrote: I have run a third-party smart utility on the (new, replaced) hard drive again and I have found that it is failing with the same error. The Apple test shows the smart status as OK.
    I have researched this error and I have found that this attribute appears to be for temperature. Since both drives showed the exact same error, this attribute can be safely ignored for smart status. I was not able to replicate any issues with this machine other than the smart status failure so I do not think there is any other hardware failing in this machine.
    If the customer continues to have issues, I would recommend reinstalling the OS one more time. If the issue still persists after this, then the customer should bring in the computer when issues are still happening so we can try to determine the cause of the problem better.
    At first, my iMac was performing much better, but as I began to migrate data from back-up, I was not able to connect/re-establish my iphoto library, or re-establish my Apple mail accounts( both of which I have done countless times in the past without hassle).
    I decided to run Apple's Disk utility which reports it cannot repair the new drive.
    Just prior to my original posting, I had sent a copy of my posting to Micromat (TechTool Pro) asking for their opinion/advice.
    Their response was: The SMART routines are built into the hard drive by the drive manufacturer. They are proprietary and different for each drive manufacturer. TechTool Pro just reads the status of the built-in SMART parameters and reports their status. Basically, a threshold exceeded indicates that the drive has exceeded what the manufacturer thinks are proper operating parameters for it and it may be getting close to failing. For an interpretation of the seriousness of a specific attribute failure you would need to contact the drive manufacturer. A failure is a warning to be sure to keep good backups and consider replacing the drive. If you get a SMART failure on a drive that is under warranty, the drive manufacturer will typically replace the drive.
    Following are two links that might be of interest:
    http://www.ariolic.com/activesmart/docs/glossary.html
    http://www.ariolic.com/activesmart/docs/smart-attribute-meaning.html
    I also took your (Looby) advice and called Seagate. (I also visited their web site, which recommends replacement of their hard drive under these circumstances!)
    Within a couple of minutes, the tech person agreed that this is a serious concern and I should replace the drive.
    Regarding Wiil's post, Apple's Disk utility says: smart status verified.
    The SmartReporter utility reports the smart status is OK.
    The SmartUtility application says:smart status failed. ID: #190 Unknown attribute.
    For all other posters, this was not a New Egg purchase, which was not relevant to my post. Thank you just the same.
    I've left a message for the Apple-approved store and will ask for another drive, and that, if possible, it be tested before I bring my iMac in to reduce the inconvenience.
    I'm also wondering if I should switch to a 500 GB hard drive, although that would defeat the purpose of buying the larger drive for all the video I work with ( I have another 2 Terabytes storage with external drives).
    Any further comments welcome - and thank you all again for taking the time!

  • HP Mini 110-3131DX. Hard drive replacement; do I need a new one and where would I get it?

    I dropped my HP Mini 110-3131DX directly on it's spine and ever since it only turns on to show the startup screen and these error messages:
    HARD DISK ERROR
    Please run the hard disk test in system diagnostics.
    Hard Disk 1 (3F1)
    F2  System Diagnostics
    Then, it takes a LONGGGG time to even get me to the right screen to do the test ( I have to restart the computer to be able to renavigate to the screen) and it says Hard Disk test failed. What do I do now? Do I have to put in a new hard drive? Where do I buy my specific new hard drive? I really need some help.
    This question was solved.
    View Solution.

    T4M wrote:
    Yes your HDD has been damaged , so you will have to buy new one.
    Do you know where I could buy one? I've looked online but I can't find one specifically for my model.

  • My powermac g5's hard drive failed, so I got a new hard drive with osx 10.5

    I got a new hard drive for my powermac g5 after the other one failed. This one has osx 10.5 on it, I'm just wondering how im meant to install it, I'm not sure whether it will work straight away or whether I will have to install something or other with it. Thanks.

    Hi-
    As long as the drive is a SATA drive, and as long as the install was done on a PPC machine, or at least, with a Mac OS Extended format, the drive should be plug and play:
    http://manuals.info.apple.com/en/PMG5HDDIY.pdf

  • My hard drive blew so I needed a new one, and I lost all my itunes music. I went back and restored the music I had purchased, but it only lets me listen to 30 seconds or less of a song? Any suggestions??

    How do I get the music back I paid for...not just 30 seconds?

    Hello there, AshleyHammill.
    There are some great steps mentioned in the following Knowledge Base that might prove useful in your situation:
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/HT2519
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • My late 2009 iMac 27 inch hard drive just failed and is being replaced. It did not qualify for call back but I am wondering if there is others with similar issue

    As I stated my late 2009 iMac 27 inch hard drive failed and is being replaced.. I am being charged as machine does not qualify for the call back program..call backs are on 2011 machines.. However i am in shock that my segate internal iMac hard drive failed in less than two years.. are there others with similar issue? Also when I get machine back will new hard drive be stable .. How do I make sure my working environment is reliable.. I have all my data and work backed up and will be able to rebuild my system but I really do not want to have to go through this down the line again.

    Just to update everyone and maybe help people down the road .... It has been a week of **** .... I may have finally solved a problem that I have seen a ton of people in all different types of discussions around the world having trouble with ...... I am going to upload some pictures of what I was getting in the beginning and it came out of no where .... I had the random pixel problem with my display and to make a long story short I came across an article two days ago regarding internal temperatures and fan speed ...... I kept reading about apples approach which is not the point  .....  More importantly I dug deeper into temperature control and fan settings .... I discovered all kinds of software and there is only one in my eyes that can help anyone dealing with this display problem .... I will be honest,  I do not have the money right now for anything extra and am barely getting by and that is why I kept at it ... I figured keep trying different things because  a repair is out of the question ... http://www.crystalidea.com/macs-fan-control   -   This program has solved my problem - I get to adjust three internal temperatures inside my Imac and slowly but surely as the temperatures remained constant the display is fine .... Like new again .... I cant believe it ..... Turns out the ATI Radeon HD 4850 512 MB graphics card gets very hot causing it to not do what it is supposed to   ..... Anyone that has any questions do not hesitate to contact me ...... I am going to upload some pics .... They are not that clear but if you are going through this you will recognize the images for sure - There was   so many more variations but this should help out - Thanks to everyone that takes the time out to help people on this support site .... I want to send a shout out to The Art Of Sound .... He is the most knowledgeable Apple person I have ever come across and I am an Apple user for 20+ years
    a to

  • Can't install adobe air installer. Message is its damaged and to install a new one. How do I do that?

    I am trying to download a pc caller id. It begins to download and when I hit install I get the message that my installer file is damaged and to install a new one. Does anyone know how I do this? I have adobe air, but it's the installer that's giving me the problem. Any help would be appreciated.
    Thank you,
    Teros

    Hi Terur,
    You've landed in the Acrobat.com forum, which I'm not sure is the best place to get your question answered, but I can at least provide a link to the current Adobe Air installer: Adobe - Adobe AIR
    I hope that does the trick! If you need an updated installer for the caller ID app that you're trying to install, you would need to download that again from that company's website (Adobe can't help there).
    Best,
    Sara

  • Hard drive failed, how can I reinstall Windows 7?

    The hard drive failed on my dad's laptop.  Replacing it isn't a problem, but I'm not sure how to get Windows 7 back onto it.  His laptop came with it installed already and he doesn't have any backup discs.  Will HP send discs so that I can reinstall the OS?  I'd rather not have to buy a new OS.

    Hi,
    You can order a replacement set of Recovery Discs using the link below.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en
    If you have any problem with this link, order them directly from HP.
    If you live in the US, contact HP Here.
    If you are in another part of the world, start Here.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • When i want to purcahase for first time on itune,,it said this ID have never been used on itune .how can i use my ID to purchase it if this is my first time?

    when i want to purcahase for first time on itune,,it said this ID have never been used on itune .how can i use my ID to purchase it if this is my first time?

    Hi Zannat,
    Don't get scared. Cookies are the small file which stores your settings for a website, such as location details, login details, language details and so..
    Some sites don't care about your cookies settings but some other sites instructs you to enable cookies in your browser. Enabling cookies is too easy.
    Just follow the instructions which explained [[Enable and disable cookies that websites use to track your preferences |here]] .
    Thank you!!!

  • I have adobe CS6 on my old hard drive and i wish to transfer it over to my new hard drive. I no longer have the disc which it came on. How do I do this? also i have only ever put a single copy on a laptop and it is alowed 2........if that matters.

    I have adobe CS6 on my old hard drive and i wish to transfer it over to my new hard drive. I no longer have the disc which it came on. How do I do this? also i have only ever put a single copy on a laptop and it is alowed 2........if that matters.

    deactivate (help>deactivate) on your old hd.
    then install using the installation file(s) and your serial number.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
    window using the Lightroom 3 link to see those 'Important Instructions'.

  • I accidentally quit my CC on my Macbook pro and now the cloud icon is grayed out and every time I hover over it with the mouse I get the spinning beach ball of death on the icon. I have no idea how to open it because when I use spotlight search to open it

    I accidentally quit my CC on my Macbook pro and now the cloud icon is grayed out and every time I hover over it with the mouse I get the spinning beach ball of death on the icon. I have no idea how to open it because when I use spotlight search to open it it gives me a message saying "Creative Cloud is not open anymore" help!

    Since you didn't include any pertinent info such as the Mac model and OS version you are running, here is some general information:
    Mac OS X: Gray screen appears during startup
    Depending on which OS yours came with originally - and which OS you are now running - you would either need your original install disks - you can call Apple for replacements by giving them your serial number. Or you may be able to reinstall the OS by using recovery (again, depends on which model/which OS).

Maybe you are looking for

  • TS3697 all of my songs are gone and when i try to sync again the sync is 2 seconds long and nothing happens

    all of my songs are gone and when i try to sync again the sync is 2 seconds long and nothing happens plus all of my photos from my computer synced to my phone and i cant delete them and i dont have neough storage PLEASE HELP ABOUT TO CRY

  • Problem with embed font such us some character

    Hi  i have some problems with a font. I have this simple code. [CODE] package { import flash.text.AntiAliasType; import flash.text.TextFormat; import flash.text.TextFieldAutoSize; import flash.text.TextField; import flash.text.Font; import flash.disp

  • Game Download Problem on 9700

    Hello, I recently (48 hours ago) purchased a new BB Bold 9700. I previously had a BB Pearl. I transferred all the information through the Desktop Manager without a hitch...however...I ran into a problem when trying to download my favorite game. Here

  • Regarding Bank payment or received through Post dated cheque.

    Hi, Kindly suggest how shall i configure in case post dated cheque is received & client want that customer balance as well as effect of the same in bank book shall be reflected on value date of cheque & not the date on which cheque is recevied. Simil

  • Validity period for services in ITS

    We are on Extended classic scenario with EBO 4.0 and wanted to have service order created. When I log into ITS server Shop -> Describe Requirement -> I have Description, Internal Note, Quantity, Price, Category and Required on. However I want "From d