I have a 4s from verizon. I always have trouble connecting to wireless internet. Keeps saying unable to join network. My husband has a 4 and has no trouble. What is my problem?

I have a 4s from verizon. Husband has a 4. He connects to wireless no problem. I always have trouble and cant get on. Message always says unable to join. What is my problem, faulty phone?

Hi Hogdays,
I know how frustrating it is not to be able to connect to the internet.
Below are the troubleshooting steps to try to figure out why:
iOS: Troubleshooting Wi-Fi networks and connections
I would follow the steps in order, but this section is specific to your error message:
If you're unable to join a nearby Wi-Fi network
Try restarting your Wi-Fi router by turning it off and then on again.
Note: If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
When joining an 802.11n Wi-Fi network, ensure that your router is properly configured. See this article for more information.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings, including passwords, VPN, and APN settings.
Hope this helps ....
- Judy

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