I have a IPad Air and when I download a game from Big Fish games I can not open the game to play . I have tried everything- reboot , delete, start over . Is anyone else having this same problem?

I have a IPad Air and when I download any game from Big Fish the game will not open to play . I have tried everything to get the games to work - reboot, delete, restart my IPad everything. I can download games from other places like G5 games play fine. I have connected Big Fish and they told me that they tried the games I was having trouble with on a iPad air and the games play fine - don't get it . Can anyone HELP

Hi, joannfrommontgomery. 
Thank you for the question.  I would recommend going through the steps in the article below.  If the issue persists and your devices OS is up to date, I would recommend contacting the developer of the app.
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/ts1702
Cheers,
Jason H.

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