I have a iPhone 5s fell into the water and damaged fingerprint sensor motion and lines of light appeared on the screen, but it still works and did not hurt anything else Can I replace it with a new phone
I have a iPhone 5s fell into the water and damaged fingerprint sensor motion and lines of light appeared on the screen, but it still works and did not hurt anything else Can I replace it with a new phone
No. The warranty does not cover damage.
You can only get a replacement if you can talk Apple into selling you and out of warranty replacement.
Allan
Similar Messages
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Hello everyone my iPhone 5s sounds stop working.i did not do anything it just stop working when I tried to turn on my music player all the sounds is not working I already check the volume and it is not also muted :( what happened can anyone solve my problem please
Hey Kirby17,
Thanks for using Apple Support Communities.
If you are not getting any sound from the speaker, follow this article.
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Ensure that there is nothing plugged in to the headset jack or the dock connector.
If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth.
If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
Restart the iPhone.
If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
If the issue is not resolved, please contact Apple Support.
Have a nice day,
Mario -
So my phone got wet the other day. I dried it out completely, but the touch screen still isn't working. Is there anything I can do short of getting a new phone? Anything that can be done at the nearest Verizon store? I am one of three phones on our plan and I am trying not to need to get a new phone before our contract expires next month.
Hello wetphone!
We're sorry to hear that your phone isn't working. It's very important to have a functioning touchscreen! Let's explore your options OK? If the phone is taken to a store, troubleshooting can indeed be done. The store representative can even contact us while you're there. Do you have insurance on the device? Or, do you maybe have a prior vzw device that can be activated until the upgrade is available? You can also check your My Verizon account to see if your line( or another line on the account) is eligible for an upgrade. VZW always has options for you.
Thank You,
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport -
I accidently disconnected to cord in the middle of updating software on my iphone4. it now has apple logo and blank loading line below. it will not do anything else. can't even switch off please help
Connect the iPhone to the compter you usually sync with
and use iTunes on that computer to do the restore. -
I pre-ordered ARTPOP on Saturday and today it says Purchased. I used my iphone to pre-order it. But it still says Purchased. Is there anything I can do, instead of having to go on a computer? Please Help! And is it going to charge me again?
Glad I'm not alone. I preorded it on my computer...
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Dropped my 4th generation iPod now the screen looks like a negative picture. Everything still works just hard to see anything. Please help!!!!!!!!!!!
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>General>Accessibility and see if Invert Colors is on. If On turn it Off.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
iOS: How to back up your data and set up as a new device
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I cracked my screen the phone still works but I was wondering how much would it cost to have the screen replaced or a cost that they usually charge it they replace the phone with a new one. I still have 6months left in my warranty
Not covered by warranty. Some Apple stores will replace the screen/digitizer, while you wait, for US $149. Call your local store to confirm they do so, then make an appointment.
Otherwise, if your store does not offer this...not available in every country...you're looking at US $269 for an out of warranty replacement. -
If my home screen is completly black will apple replace it with a new phone within warranty?
My phone is operating but my home screen is completly black.
Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.
As far as what Apple will do, you'll have to check with them. If you're within warranty and they determine the issue is a hardware defect, and not caused by damage of some sort, you should get a replacement iPhone that will retain the remaining part of your current warranty, or 90 days, whichever is greater.
If it's not covered by the warranty, it will be $199 to replace it. -
Hi,
I just took my iphone 3g out of my bag and the screen is broken.
The screen either is blue with white lines along it, or black with white lines along it (it seems to alternate between them).
The iphone still works however, as when turing the silent button it vibrates, along with me tapping the screen when trying to put the password in, it vibrates.
Any solutions? If not does the warranry cover things like this?
Ive tryed resetting it (holding sleep button and home button at the same time) and it just urns off, and when it turns on again, the same problem arrives.
Thanks,
Matt.
p.s
On a unrelated(?) note my iphone thought the head phones were plugged in even though they wernt not long before this happened.Click the home button 3 times
You might of activated a feature known as Screen Curtains on accident -
Good Day, For several days I've been upable to update Creative Cloud and the message that appears is error 50. With the advice of these forums I've uninstalled a couple of times and used the cleaner tools all to no avail. The error log indicates that it cannot cerate the following directory but it does exist. I am an administrator on the account. Advice?
From the log: PDApp.log
04/26/15 17:41:21:090 | [ERROR] | | ASU | PIM | PIM | | | 8792 | Failed to create backup folder.
04/26/15 17:41:21:146 | [FATAL] | | ASU | PIM | PIM | | | 8792 | Failed to create backup folder C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core
04/26/15 17:41:21:230 | [FATAL] | | ASU | PIM | PIM | | | 8792 | package installation failed and the return code was 50
04/26/15 17:41:21:230 | [ERROR] | | ASU | PIM | PIM | | | 8792 | Failed to install with return code: 50
04/26/15 17:41:21:231 | [INFO] | | ASU | PIM | PIM | | | 8792 | PIMSqlite closeDB status 0
04/26/15 17:41:21:231 | [INFO] | | ASU | PIM | PIM | | | 8792 | sqlite(pim.db) at path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp is already closed
04/26/15 17:41:21:231 | [INFO] | | ASU | PIM | PIM | | | 8792 | FREE PIM Instance ...
04/26/15 17:41:21:231 | [INFO] | | ASU | PIM | PIM | | | 8792 | PIMSqlite closeDB status 0
04/26/15 17:41:21:232 | [INFO] | | ASU | PIM | PIM | | | 8792 | sqlite(pim.db) at path C:\Program Files (x86)\Adobe\Adobe Creative Cloud is already closed
04/26/15 17:41:21:232 | [INFO] | | ASU | PIM | PIM | | | 8792 | FREE PIM Instance ...
04/26/15 17:41:21:232 | [INFO] | | ASU | PIM | PIM | | | 8792 | PIMSqlite closeDB status 0
04/26/15 17:41:21:232 | [INFO] | | ASU | PIM | PIM | | | 8792 | sqlite(pim.db) at path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common is already closed
04/26/15 17:41:21:233 | [INFO] | | ASU | PIM | PIM | | | 8792 | FREE PIM Instance ...
04/26/15 17:41:21:233 | [ERROR] | | ASU | PIM | PIM | | | 8792 | Successfully freed PIM object Array
04/26/15 17:41:21:344 | [INFO] | | ASU | PIM | PIM | | | 8792 | Successfully deleted temp guid directory
From Explorer:
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core
There are perhaps 20 files and folders all dated months ago.
Thanks!Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
What do I do if I have an older mac working great and I want to sync with my newer phone via iCloud?
I am really disappointed that my older Mac will not be able to use iCloud to sync with my newer phone. Has anything been done to remedy this problem. You make a great product that lasts, but it appears people are being forced to upgrade when nothing is wrong with their computers. Why support other brands but not your own. I want to continue to buy Apple products, but not if I am forced to upgrade before I need or can afford too.
I'm afraid that five years is a long time in computer history; and while an older machine will continue to work as well as it ever did you often can't take advantage of more recent developments in technology.
To make use of iCloud you will have to upgrade your Mac to Lion or Mountain Lion, provided it meets the requirements.
If you are running Leopard on an Intel Mac you will have to upgrade to Snow Leopard to access the Mac App Store - it's available in the online Apple Store. However if you have a PPC Mac you cannot run Snow Leopard and cannot proceed further.
The requirements for Lion are:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
To purchase it you will have to ring Apple at the number given at the bottom left of this page.
The requirements for Mountain Lion are:
OS X v10.6.8 or later
2GB of memory
8GB of available space
and the supported models are:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
Xserve (Early 2009)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
It is available from the Mac App Store (in Applications).
You should be aware that PPC programs (such as AppleWorks) will not run on Lion or above; and some other applications may not be compatible - there is a useful compatibility checklist at http://roaringapps.com/apps:table -
I have an iCloud email and Yahoo email on my iPhone that is now old as hacked and unused. I can't access anything as it asks for that account info and I don't remember the password etc. How do I delete and replace it with my new iPad email? ! Help..
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan. -
My iPhone is from Japan and I want to activate it here in the Philippines because I'm living here. I have lost the original SIM from Softbank and replaced it with a new SIM card from Globe. How can I use the SIM card from Globe?
You cannot. The iPhone is locked to Softbank, and only they can unlock it. Problem is that Softbank will NOT unlock the phone, as they do not offer iPhone unlocking.
Buy an iPhone in the Phillipines.
PS Before you go on a rant at Apple, be aware that Apple does NOT unlock phones and they do not set unlocking policies. The carriers (Softbank in this case) set the unlocking policy. -
I have an iphone 4 and it's not working, if i pay can apple replace it with the same model even though it's no longer for sale?
If the iPhone has not been opened or serviced by other than Apple
or authoriized service provider (there are a few other requirements),
you should be eligible for out of warranty replacemement for $149 US.
Apple maintains sufficient stock for replacements even for iPhones that
are no longer available for purchase. You may be better off upgrading to
a newer version than paying $149 to stay with the iPhone 4.
What is no longer working? If you provide more details as to the problem
and what troubleshooting steps you have taken, some one may offer
a solution. -
I just got an iPhone 5S, now when I try to use my old iPad the apps won't work because they are syncing with my new phone. Can I have the same account for an old iPad and a new iPhone?
Connect your iPad to iTunes on the computer you usually Sync with and “ Check for Updates “...
If an Update Appears Install it... if not... you are up to date for your particular Device...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download
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