I have a Plusnet email account but cannot add folders to the mailbox

I have added an IMAP Plusnet email account to my mail but when I try to add a new folder to the mailbox I get a message saying it can't be added to the server. Plusnet say it is not a problem with their system.

Assuming that you can send and receive emails with he account and that everything else is working OK, close the mail app completely and reboot the iPad. I also assume that you are seeing the Edit button at the top of the email account window that let's you add New Mailboxes.
Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app thumbnail preview window to close it.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

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