I have a windows crash report for a hang that did not generate a crash reporter item. Is there anything I should do with it?

Thunderbird crashed, or at least hung. Closed the program using task manager and windows generated a crash report. Crash reporter did not. Is there anything I should do with this, or does Microsoft send them on to Mozilla?

That looks like a problem with a plugin, probably Flash.<br />
The first report has a Flash signature and the second report also is plugin related.<br />
Those reports are older (Jan 15).
Do you have any more recent reports?
See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
*https://support.mozilla.org/kb/Troubleshooting+plugins

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Since upgrading to Windows 8.1, iTunes no longer recognizes my iPhone or iPad. I tried to reinstall iTunes. That did not address my problem. Any suggetions on what I should do?

Since upgrading to Windows 8.1, iTunes no longer recognizes my iPhone or iPad. I tried to reinstall iTunes. That did not address my problem. Any suggetions on what I should do?

Hey Bob0725!
Here is an article that will help you troubleshoot this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

When iam using jdownloader for dowload, the firefox did not work at any page, as like there in no internet conexion?

When iam using jdownloader for dowload, the firefox did not work at any page, as like`` there in no internet conexion?``

you need to check whether '''jdownloader''' is compatible with the Firefox version you are using.
-> Tap ALT key or press F10 to show the Menu Bar
-> go to Tools Menu -> Add-ons -> Extension section -> check the Status of '''jdownloader''' extension -> if '''an update''' is available for this add-on then install the update -> Restart Firefox and check again check the compatibility -> if it is '''GREYED with Exclamation mark''' then it is incompatible with Firefox
Try using this extension to force compatibility.
https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/
Check and tell if its working.

HT201303 How do I get a refund from Apple for an album that did not download? But they still charged me?

How do I get a refund from the I tunes store for an album that did not download?

See if you are able to redownload the album by clicking "Purchased", under Quick Links, at the top right of the iTunes store.
Download past purchases:
http://support.apple.com/kb/HT2519

TS1702 How do I get a refund for an app that did not work/deliver well at all?

How do I get a refund for an app that did not work/deliver well at all?

You may not get a refund, but you can try contacting itunes support and asking.
Click Support at the top of the page, then click the link under Contact Apple Support.

How do i get a refund for a song that did not download entirely

How can I get a refun for a song that did not download entirely??

Look under the Store menu in iTunes for the "Check for available downloads" command and run that. You may find the track there to be downloaded.
If not, contact the iTunes Store Customer Service department from their Support page (click "Contact Support" and follow the instructions to get to the contact form) and explain the problem to them.
Regards.

Z-Report for PR using ES language not getting the Header and Item text deta

Hi,
We have developed Z report for PR report and we ahve used ES and EN language, but when i select language ES and execute the report then we are not getting the Header and Item text data,
Secondly when We select language EN and execute the report then we are getting the Header and Item text details.
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Have you maintained Tetexxt in ES language or is it that you are expecting on selecting ES the text from En will get coverted to ES and display in your report?

ITunes 12.1 for Windows (64-bit - for older video cards) did not fix choppy playback

After reading all the other posts I tried installing the (64 bit for older video cards) and it did not solve my choppy playback with Music or Movies. I am running windows 8.1, Intel i7-4500U CPU @ 1.8GHz, 8 GB RAM, 64-bit OS, x64 based processor, DELL Inspirion 15. Never had problems until upgrading to 8.1 from 8.0.

Did you see if changing the Play Audio Using select in Edit > Preferences > Playback to "Direct Sound" resolves the issue? Otherwise you may want to consider rolling back to 12.0 and waiting until a future release is shown to resolve the playback issues in 12.1. See Turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for steps needed to completely remove all installed iTunes components, and for links to the 12.0 installers.

How can I get a refund for an app that did not download/do not now want

I decided to buy an app that cost £39.99. It did not download & still has not 24 hours later. Meanwhile iTunes have emailed a receipt for the payment. I have clicked on Report a Problem on the receipt but it does not lead anywhere. Suggestions please.

Once you buy it you have bought it and Apple generally does not do refunds. You can ask but it will have to be an exception.
How to request a refund for an iTunes or App Store purchase - http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
What can be done is try to redownload the app.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "... back up your iTunes library. " (http://support.apple.com/kb/ht2519). Additional tip at https://discussions.apple.com/message/24176756#24176756 Select the iTunes Store on the left side of iTunes if you have the sidebar displayed, or with the button at the top right. Click on Purchased on the right side under Quick Links (see https://discussions.apple.com/message/26364186#26364186) You can re-download your available previous purchases.

HT1925 I am having an issue with loading Itunes. I receive a missing dll file notice. Then another error message. I have reinstalled Windows & still get the error. I did not get the error until I recently did an ITunes update.

I am having an issue with ITunes after a recent ITunes update. I can not open ITunes, I get a message missing MSVCR80.dll file, Then an error 7 message. I have redone the OS for Windows 7 and restarted the computer. I keep getting the errors.

Do the following:
Uninstall from Windows the following five programs: iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application Support. You do this from an applet in Control Panel called Programs & Features (in Windows 8, 7, or Vista) or Add or Remove Programs (in Windows XP).
Download the latest version of iTunes from Apple and note the location you're saving it to so you can find it once it's done.
Run the iTunes installation as an administrator, just Right click iTunes installer and Run as Administrator.

How do you install Windows 7 on a Macbook Pro that did not come with an installation disc? I watched a few tutorials online and they all showed a Mac installation disc used to complete installation

What do I do after I intall the Windows 7 disc. and I do not have the Mac installation disc to complete the set up?

http://www.apple.com/support/bootcamp/

I have an IPAD4 and the touch screen has stopped responding. I have alrwady tried the hard shut off and that did not work

I have done a hard reboot and yet the touch screen still does not respond

Troubleshooting Touchscreen Response...
http://support.apple.com/kb/ts1827
Try this First...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
http://support.apple.com/kb/ht1430

Can I get a refund for an app that did not work (does not open) ?

I bought an app to record lectures for my classes. When I tried to open the application it wouldnt open at all.

Did you buy the app from App Store? Did you check if your machine is capable of running this app?
You should first set up a dialogue with the developer to try to determine what may have caused the problem. Most developers co-operate with their clients, not least because it is in their interests to do so.
Sales from Apple are final and refunds are not the rule. However, if you raise the issue against the receipt, (there is a note on the bottom inviting you to raise any issues you may have) exceptions have been made if the circumstances justify it.
But developer first.

£18 charge for a call that did not disconnect??

Not impressed about this at all. several times over the last 2 months my wife has made calls to o2 to get my daughter's iPhone unlocked. Most of these calls laster 3-10 mins at most. Apart from anything else the call centre operators are under pressure to disconnect ASAP whether they have helped or not. Bit like BT really!!!
We recently had a phone bill and I noticed our 'other calls' was very hight. We phoned BT and the operator said it was for calls to 0844s and such like. Luckily we are registered for billing online and having sifted through we found one call to o2 listed as 5 hrs 59 minutes!!!!! There is NO way my wife called them that long and couldnt have even if we wanted too, especially not at 9pm. Clrearly she has hung up after the call as have o2 but it seems the line has not cleared.
To me this is an absolute disgrace. Even if the line had not cleared our end (and we ALWAYS presse the red call finish button) it should have cleared from the o2 end but no. Result, nearly a 6 hous call logged and an £18 bill for it.
I have not yet called BT as I am too busy to passed from pillar to post to no end of departments all who will doubtless need to put you through to some else, even after having negotiated 25 different IVR queues. I am not at all happy about this though and intend to complain, for hwat good it will do. I think the the Ombudsman will be better to complain to than BT.
What have we got to resort to now. Pulling the damned phone line out of the wall to ensure calls disconnect??? Maybe just time to bin BT altogether!!! Time to start looking VERY closely at Virgin and such like I think, especially as we are out of all contracts now and current BT offers are rubbish.

Hi Empgamer,
This doesn't sound too good, I can check this out on my end if you want. If you can email your BT account number and a link to this thread to [email protected] and I'll get back to you.
All the best,
Stephanie
Stephanie
BTCare Community Manager
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Billed for Premium Tech Support That Did Not Fix the Problem

i too was scammed last night by a premiun tech support rep...he assured me that the problem i was having with my pc
could be repaired and pursuaded   me to purchase the 10 month plan for $14.00 month also said if i canceled prior to the 10 mos i would be charged a $59.99 fee.......I told him I would sign up if he could assure me the pc problem would be resolved.
He also assusred me that if it could not be resolved to ask to be transfered to the billing department to cancel the the plan   I confirmed this with him at least 3 times and he assured me I would not have to pay and I could cancel with no monetary obligation if the problem on my pc could not be resolved....well it was not and my computer was left in worse condition than when the premium support tech began working on it...the support tech worked on my computer for 3 and 1/2 hoursI was on the phone with him until 3:30 am....he apologized and said he did not expect the outcome of what happened to my computer. well needless to say when i called billing i was told I was liable for the $59.00 early cancelation fee it did not matter that the tech did not repair the problem or that he left my computer in worse condition than when he  began working on it.........so technically what they are saying is that I have to pay for them creating problems on my pc that did not exist before I called them   I The sales rep I spoke to was "scott : he said he was in massachusetts..I spoke with Eric in BIlling and he said he would note on my account what I had told him and asked me to call after the charge appears on my phone bill to see if i could have it removed...i also called billing again today and spoke with another billing rep and she said she also would note my problem on my account and that hopefully the $59.00 fee would be removed..it is very disppointing to know that Verizon Hires people that lie to consumers.....all of their employee conversations to customers need to be recorded and monitored. I received a recorded message from verizon this am asking if i was satisfied with the service i received from tech suppoort with #1 being the least satisfed which of course described my experience with them. If My tele phone bill does not reflect the cancellation of the $59.00charge I will definitly pursue this matter further....

I was also billed on July 15, 2014 for tech support that did not fix my computer problem.
I was billed $99.99 to my credit card to a tech in the country of India.
I tried to get my money back but the number I was referred to would not answer.
I immediately went to my bank which took all of the info and changed my credit card number.
The bank also did their own investigation and said it seemed to be a scam. My money was redeposited into my account within 36 hours - not because of anything Verizon did, but my BANK!!   I was so grateful.
Such service from Verizon's tech department is unethical and inexcusable.
Verizon customers deserve better tech service than this. "Ma Bell" would turn over in her grave if she knew how far down the service of the original phone company has gone. It's a disgrace!! A SCAM perpetuated and sanctioned by Verizon.
I complained to the Verizon Customer Correspondance Claim Dept. Do you think they will straighten this mess out? I doubt it - I am a retiree with an excellent payment record.
They don't care. This hurts the American economy.

I have a windows crash report for a hang that did not generate a crash reporter item. Is there anything I should do with it?

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