I have an iphone 4 (ios 4.3.1). I want to update to the latest ios, but it wouldn't load onto my iphone, I got error message code 3014. I tried again and it said I would lose all the contents on my iphone if I continued - help!
I have an iPhone 4 (IOS 4.3.1) and it was synced and backed up today.
I wanted to upgrade to the latest ios on iTunes (today's date is 3rd Jan 2013), it seemed to download ok (it took about 30 minutes or so), but when it tried to update onto the iPhone (I think this was what it was doing!) I got an error message that had code 3014 in it. Nowhere on Apple's website can I find a way to resolve this error code.
I then thought I would just try again from the beginning, but I then got an error message saying that if I continued I would lose all the contents on my iPhone so I cancelled it as I don't want to lose everything on my phone.
Can anyone help me as I am not very good at technical things and I really want to upgrade the ios on my iPhone without losing all the data I have on there already. An idiots guide would be great.
Thanks.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.
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Hello, elliotthunt4.
Thank you for using Apple Support Communities.
Here is an article I would recommend when experiencing issues activating a device. The step referring to recovery mode usually resolves the issue.
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/TS3424
To retrieve your data, you will need to restore from backup after processing these steps. Here is the article that walks you through restoring from either your iCloud or iTunes backup.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Cheers,
Jason H. -
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