I have an Iphone5s and use Verizon. Frequently when I am on a call, it sounds like there is an incoming call which does not show up in either call waiting or missed calls.

I have an Iphone5s and use Verizon. Frequently when I am on a call, it sounds as if there is an incoming call but it does not show up in call waiting or in missed calls. When I went to check on line, the fix involved a screen that I did not even have on my phone. Anyone else have this problem and is there a solution? I can't seem to get tech support at Verizon. Boo.

Hi Debsy1,
Thanks for the additional details! Let's get this issue resolved. What software version is the device on? Please reset the Network Settings on the device. Go to settings>general>reset>reset network settings. Please Note: Audio alerts may also indicate delivery of incoming text messages or emails. The tone will vary based on the type of information being delivered to the device. Tones may also indicate low battery charge or inadequate signal strength. Keep me posted with results.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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