I have an iPod Nano 7th generation, and I keep getting an error saying that iTunes could not recognize my device. I have tried nearly everything,except I don't have admin rights on the computer, and really need help.
I've tried a lot to get it to work, even using a new charger and putting it into Disk Mode. I really need help. Can anyone give me some advice? Thanks.
Hi Dawson777,
Thanks for visiting Apple Support Communities.
It sounds like you're receiving the message "An iPod has been detected, but it could not be identified properly" when you connect your iPod nano to your PC. You have tried some good troubleshooting steps already, and you may want to review the additional steps in this article:
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/ts3218
Best Regards,
Jeremy
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Ok..
Installing the Mac OS X 10.6.8 Update Combo may help this.
Restart your Mac after installing the combo then try downloading Lion.
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From here > Apple - OS X Lion - Technical specifications
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Make sure that you deleted and reinstalled iTunes exactly the way described in this support document http://support.apple.com/kb/HT1923
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Hello there, kiwilucea.
The following Knowledge Base article offers up some in-depth steps for troubleshooting your issue:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Keep in mind if you get to Step 12 Reinstall iTunes, those steps need to be followed exactly as outlined for the reinstall to be effective.
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If you have Intego VirusBarrier X6 installed
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If don't not have Intego Virus Barrier installed
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Thanks for helping out, but I already tried these steps.
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Apple Store Tel: 1-800-692-7753
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