I have been sent an email from secure@icloudsurveillanceteam.co.uk telling me my account is being locked and i must follow the link to update my security details is this a scam ??
i have been sent an email from [email protected] telling me my account is being locked and i must follow the link to update my security details is this a scam ??
Unlok imel******
بتاريخ 2014 8 1 18:42، كتبها "Apple Support Communities Updates" <
[email protected]>:
<Edited By Host>
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I have been sent an email saying my podcast was accepted and will be up on iTunes in a few hours. That was 5 hours ago. How long should this process take?
There's no fixed time. If it's been accepted - presumably you've been given a URL? - it should appear reasonably soon. However it can dake some days before it turns up in the search results. The podcast image, if you have one, may also take some days to appear.
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I have changed my bank account and need to up-date them on itunes. I have been sent an email to up-date them without asking for them and so want to be sure that it is not spam. Can someone tell where i can change this information when i login to my itunes account please?
On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then try tapping on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and selecting 'View Apple ID' on the popup - that should also give you a payments link on your account's page.
Changing payment info : http://support.apple.com/kb/HT1918
If you've received an email then if it's not personalised (e.g. 'dear client' or 'customer'), is in poor English, and has a 'verify now' or similar link in it's a phishing attempt to try and get your iTunes account and payment info - in which case you could forward it to Apple :
[email protected] -
I think my iMac got virus on my iMac through opening an email from Facebook on Safari, anyone knows how to do a completely erase and clean up of the iMac?
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with a visit to: OS X Maintenance - MacAttorney.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Repair the Hard Drive - Lion
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Restart your computer normally and see if this has helped any. Next do some maintenance:
Suggestions for OS X Maintenance
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Data Backup
3. Deja Vu
4. SuperDuper!
5. SyncTwoFolders
6. Synk Pro
7. Synk Standard
8. Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
I already have flashplayer on my mac. I have been using online video tutorials for learning, but suddenly all my YouTube vodeos say "plug-in blocked". I follow the instructions for installing or updating, but nothing has helped. I have looked everywhere in Safari help with no success. How can I restore this plug-in, PLEASE?
Austin Moore
Knoxville, TennesseeI already have flashplayer on my mac. I have been using online video tutorials for learning, but suddenly all my YouTube vodeos say "plug-in blocked". I follow the instructions for installing or updating, but nothing has helped. I have looked everywhere in Safari help with no success. How can I restore this plug-in, PLEASE?
Austin Moore
Knoxville, Tennessee -
Help please I changed my passcode and must've clicked different numers than I thought becuase now I've tried the wrong passcode so many times it just says connect to itunes. So i plugged my phone into my computer but it says the iphone is locked and I need to enter the passcode! what should i do!?
No problem! Just follow these instructions-
turn your device completely off
UnPlug it from your computer
Hold the home button (square button)
Plug your device into computer while still holding the home button
Hold until iTunes says it detected a device in recovery mode
Hit restore at the top
Done! -
I want to know why I have been sent an email from Apple to verify my account by asking for my Apple ID and password.
how do I know this is genuine and is there a way to check that this is not a scamI would be very careful about email asking for your Apple ID and password. These are some of the Official Apple email addresses that would contact you:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
These email are not to be replied to at all and if the email you receive asks you to reply or has a link that doesn't go the Apple.com or iCloud.com domains, then they are definitely fake. -
I have been sent an email to say that my apple id has been used to download ibooks. I have now changed my password as I have not downloaded ibooks. I would like to know if I am going to be charged ?
Was it a genuine email from Apple or a phishing attempt to try and get your account and payment details ? Whether you will be charged will depend if anything was downloaded on your account, and whether or not it was a free item - we are fellow users here on these forums, we won't know if anything has been bought on your account.
The iBooks app is free app, but if you haven't already done so then check to see if anything shows on your account's purchase history : See your purchase history in the iTunes Store.
If a purchase shows there and you didn't make it, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an email with the serial number once the product was registered - But I never received this email. If anyone is able to help me with this issue - that would be great. the registration number is: PEPEP6-5578-6450-8871-9107 I am using a windows based system
If I were you I would first make sure CS6 was deactivated or signed-out. Then download Adobe's cleaner and remove cc, CS6 and any other creative application installed including Creative Cloud desktop application. Then install CS6 and use your CS6 serial number during the install to activate CS6 standard or extended which ever the serial number is for. CS6 Version 13.0 should the be activated. That level of CS6 is extremely bug ridden so be sure to the use CS6 menu Help>Updates to get CS6 updates. Windows should update to version 13.0.1.3 Mac to version 13.0.6. Not Subscription CS6 version 13.1.2...
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
Hello, i have been sent the following email from apple, see below and asks for apple login details, is this a genuine request?
Thank you.
You’ve taken the added security step and provided a rescue email address. Now all you need to do is verify that it belongs to you.
The rescue email address that you gave us is [email protected]
Just click the link below to verify, sign in using your Apple ID and password, then follow the prompts.
Verify Now >
The rescue email address is dedicated to your security and allows Apple to get in touch if any account questions come up, such as the need to reset your password or change your security questions. As promised, Apple will never send any announcements or marketing messages to this address.
When using Apple products and services, you’ll still sign in with your primary email address as your Apple ID.
It’s about protecting your identity.
Just so you know, Apple sends out an email whenever someone adds or changes a rescue email address associated with an existing Apple ID. If you received this email in error, don’t worry. It’s likely someone just mistyped their own email address when creating a new Apple ID.
If you have questions or need help, visit the Apple ID Support site.
Thanks again,
Apple SupportIn that case, someone is trying to hi-jack your Apple ID.
You should change your password immediately. -
emails have been sent from my iphone and they are not from me. what do I do to secure this doesn't happen again? I've already changed password
I have this problem too, it's called "spoofing" aparently.
There isn't much you can do except change your email address which is a huge problem if like me you have an Apple one and can't change it without losing your whole iTunes and App purchase history which is a billiantly stupid bit of design on Apple's part.
There's some interesting stuff here: http://www.bluehostforum.com/showthread.php?132-how-to-stop-spoofed-email-addres ses
but I don't think there's much chance of applying it to iCloud but I am not an expert. -
i cannot sync my iphone music, i had used my i phone on another pc, which died. Ive managed to save the hard drive and transfer stuff across. I ended up smashing my phone and could update all other stuff on restore but cant sync any music. It is all grey at the top of the screen. Ive re installed itunes and cleared all phone data. Now when i bought a song on this computer from the apple store, i have just been sent an email that says Your Apple ID, was just used to purchase (a song ) by a computer that had not been previously associated with that apple id. So do i have to tell apple now somehow i am using itunes on this pc, and if so how? Because i authorised it and it said this pc was one of 5 aujthorised. if anyone can be of assistance then great!
I'm having a similar problem. I had previously (over a year ago) purchased 2 episodes of Law & Order. Then about 2 months ago, I purchased the 3rd season of Sons of Anarchy. When I downloaded these episodes to my iPad, about a dozen full seasons of various shows popped up, too. No money was removed from my iTunes account & theses particular shows aren't in my iTunes library on my desktop. I've tried every which way to delete them from my ipad, but can't. I went to the Apple store & they suggested I contact expresslane.apple.com for help. I submitted my problem, via email Friday, as they asked, but have not received any response. Any suggestions on how to get rid of these "phantoms?".
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How can I change my bank account details on iCloud ?? I have been sent instructions from Apple via email and they don't appy ?? Can anyone help ? Thanks in advance
You have to change it using iTunes on your computer, as explained here: Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support. (This article: iCloud: View or change your iCloud payment information no longer works with iOS 8 or Yosemite.)
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I sent a few emails from one of my accounts that are set up in my Thunderbird. Now I see that they have been sent from two of my accounts, simultaneously. It shows them in both Sent folders and with the respective email address as sender.
Those email accounts have been set up in my Thunderbird for a long time now and have been working correctly until now.
How can I prevent this from happening again? I don't want to send people messages from two different emails at the same time.
I'd appreciate any help on this.
Thanks,
BorislavIn my case, TB is sending a copy of all my sent mail to the account that is associated with the smtp server. I have four accounts that I check via TB and the sent mail is being kept in the original folder and also in the sent folder of the account to which the smtp server is connected. If I change the smtp server from one gmail account to another, the sent mail follows. I then have two copies of the sent email, one in the original folder and one in the smtp server account's sent folder. I only want the one in the original folder. How do I stop the sent email from also being saved in the smtp account sent folder?
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At 3:29 est I received 2 email from a Mark Kemsley titled quotation jrhfexl which I opened. A few minutes later I tried sending an email and an error message showed saying that I had exceeded my quota. However I have only sent 1 email today. I checked my sent folder and I saw several emails sent from an electronic email address that I am unaware of. Has my email been hacked? If so what can I do about this problem?
Start computer in Safe mode and run scans for virus's, malware etc.
Then restart computer normally and logon to webmail and change password.
You will need to update password in Thunderbird if it has been instructed to remember it.
Contact your ISP or Google etc depends on where the email account is with.
Tell them your problem of exceeded quota and that someone has been using your email address without your knowledge. They may be able to see if it was from a different IP address from yours and offer more help.
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