I have been tricked to buy at&t hotspot device which substantially increased my monthly bill
Hi,
I had an extremely unpleasant experience at best buy mobile store which is located at the 750 7th ave, new york, ny, 10019.
I went to this store to upgrade to my phone to an iphone 5s on Dec 30th 2013. I was told if I buy the hotspot product, then I only have to pay $25 for the iphone. I asked specifically will my monthly bill change for this product. The lady helped me looked into my family plan and told me she can downgrade my 3GB data plan to a 2GB and I won't feel anything on my monthly bill at all.
When the bill due on February came out, I found that she purchased two different kinds of insurances for my line, which costs me around $10 dollars per month. What worse is that the hotspot costs me more than $40 per month, not mentioning one time fee of $36 dollars for the hotspot line. Also nothing has changed about the 3GB data plan on my line. So she failed to do the downgrade she mentioned to me, and now I have to pay $40/month more for her mistake.
After I found out this, I brought the hotspot device (which I have not used at all yet) to the store and asked why this happened. They changed three people to help me, each took a very long time to just understand the problem. After two and an half hours, I was told even though she sold the product with wrong information, the only solution for me is to either keep the current plan (for which I have to pay more than $40/month for 2 years) or go to the at&t to cancel the plan myself which will cost me $175 cancellation fee. They agreed with their mistakes, but they told me they can't do anything simply because they are not at&t.
And also during the time of our communication, they called at&t to see if I lied anything about my plan, which of course they failed. But the action of trying to shift the blame on customer is unacceptable.
Now i am facing a ver large bill each month and I do not know what to do with it. Why should I have to bear the mistake of the store? Are there any ways to file a formal complaint?
Hello yujiao,
When purchasing or upgrading mobile devices, whether a phone or a mobile hotspot, a 2 year contract is typically signed, and therefor agreed to upon purchase. With all the different plans out there and all of the different options, it can be a bit of a daunting task to make sure you are getting what is right for you.
We strive to make sure our customers know exactly what they are purchasing and agreeing to for 2 years, and what their bill should look like once it’s received so they can be confident in their purchase. It is regretful to hear that you were surprised to with your bill in February after purchasing a hotspot device with your iPhone 5s upgrade at our Times Square store in New York, NY, as you state it was not at all what you had expected.
Sadly, I was unable to locate your purchase receipt from this upgrade using the email you registered with the forum. I am reaching out to you via private message to gather further details in regards to this purchase. You can check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Best regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message
Similar Messages
-
I have been trying to buy 850,000 credits for $49.99 (on sale for now) for one of my Ipad games (Pharoah slots). I can get so far with my log-in information and then the screen indicates there is a problem and that I need to contact Itunes/ww. Then another prompt indicates "Unknown error". Any ideas as to what is causing this?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put in the first place
1. Because if you could, someone who breaks into your account could do it as well.
2. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96882) -
I have been tying to buy more storage space and for no reason I can't get it
I have been tying to buy more storage space and for no reason I can't get it
I hae been trying going through all the steps to do so, but at the end, I can't get the purchase.
-
I have an IPod Touch that has been formatted for a Mac. All instructions I have been able to find use ITunes or Device Manager to reformat the device for Windows. This cannot be done if Windows doesn't recognize the device. Is there another way to set the device back to the factory settings directly on the device without using ITunes?
Ipod touch is not formatted one way or the other at all.
Just sync it to the new computer using itunes.
iPod touch User Guide (For iOS 5.1 Software) -
I have been using firefox aurora 7 for mac. Most of my handful of add-ons have been disabled -- including Read It Later and Feedly, which I was making good use of. Can you tell me when they will be enabled for firefox aurora 7? Maybe I should go back to firefox 6
You can use the Tab key to select a search engine on the bottom bar and press Enter to use the search engine to do the search.
*https://support.mozilla.org/kb/Search+bar
In the current Firefox 34 release there is a new "one-off" search bar.
This search bar doesn't show the name of the search engine and a logo.
You can type one letter to make a drop-down list appear where you can see suggestions and see the used search engine and that also has bar at the bottom where you can select other search engines that are enabled via the Search tab in Options/Preferences.
You can use the Tab key to select one of the other available search engines and press the Enter key to search with the selected search engine.
Click the search engine icon and click "Change Search Settings" to open the Search tab in Options/Preferences (positioned between Tabs and Content) to select the default search engine and select which search engines to show in the search bar drop-down list that opens when you start typing search terms. -
I cannot Buy any products from my iPhoto 09. Every time I try to submit something, I get an error message - A connection could not be established at this time. There is nothing wrong at all with our internet connection, and I have been through all the suggestions on the Apple help page, and spent 2 hours on the phone this morning getting passed round various call centres. They claimed they had not heard of this problem before. I successfully purchased a calendar in Dec with no problems at all - so I just don't understand!
Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
then boot into safe mode and try again
LN -
I keep getting "error during rendering/encoding of menus/slideshows" message. I have been burning DVD's in exactly the same way for the past 12 months and mostly on my MacBook which is 3 years old. Obviously I'm using iDVD. I purchased an iMac about a year ago and moved to use this for dvd burning without problem. A few months ago (approximately) I started to experience problems with burning with the error message above. I tried everything including starting the whole process from scratch right down to capturing the movie clips from my video recorder into iMovie, then using them in iDVD. Still the same message came up. I lost count of how many times I repeated the process with different clips and variations and the same thing happened. This was also the case with my MacBook and my husband's iMac.
After taking both of mymac's tothe service centre, having new optical thingys put it and even a new hard drive on my iMac along with a new DVD burner the same thing happened. They told me it must be the process that I am using that is incorrect!
I took my 27" iMac to an apple shop and asked them to assist me while I use the same technique as I always had. The same message came up so they tried using my clips in one of their mac's. The same message. They tried it with different clips and the same message. The only way we could get theirs to work was with a magic DVD which did not produce what I needed and was limited with only one page.
I now cannot use any of my Mac's for the intended purpose that I bought them for - to produce good media for my work! It was suggested that I purchase some non Mac software to burn DVDs which defeats the object of having a mac with iDVD in my opinion. I have a book on iDVD which is very informative and have followed the process to the letter and checked all the trouble shooting and still no remedy. It was mentioned that an up-date may have caused the problem on all my macs.
I feel that this issue should be addressed by Apple as a matter of correctness.
I now find that on the net there are many posts in forums and such like with exactly the same (almost word for word) problems. Please Apple, keep/regain your good name and sort this out.
Jayne ConnellyThanks Bengt W for your attention to this matter. So much appreciated. And thanks for putting me right on the aim of forums (new to this). Although, you may regret asking for more information. I've added everything I can below.
The process I used is as follows:
Import recorded clips of between 5 and 15minutes each from my video recorder into i
Edit the clips (remove unwanted start and endng)
Add title to front of clips
‘Share’ them to ‘movie’ (export using QuickTime)folder in .mov format individually
Open iDVD and ‘create new project’
Select ‘favourite’ theme that I have set up forall my work dvd’s (this has been used successfully many times and I’ve triedwithout using the favourite them).
Add 2 submenus for each group of clips
Select submenu - drag and drop between 3 – 6 clips in each of the twosubmenus
Change title colours on clips
Dragand drop image into drop zones where required
In‘map’ view I check for any yellow warnings before burning to disc
In an attempt to remedy the problems I’ve tried the following:
Try new DVD discs
Try different themes (favourites and standardones)
Change images in drop zones
Start whole process again even from importingfrom camera again
Two other completely different computers (iMacand MacBook) with iDVD
Go to apple shop and use their computers to doin iDVD
Try with one clip and no menu pages added
Use a clip that I already have that did notoriginate from my camera
Turn computer off and restart
New hard drive
New optical lense (thing)
New DVD burner
Saving to disc image rather than dvd disc
Other points:
I also have a ‘flip’ and ‘iPhone’ whereI’ve imported footage camera which, although limited, records and makes videoclips and burns them to DVD through iDVD without problem.
For example, I have just gone through steps 5 - 11 using some clips that were already imported from my iphone to iPhoto and dragged across. I used a theme that I've used before which has failed and added one sub menu page where the clip went. It burned to disc image successfully.
The startup disc, I believe will have no space issues asit’s a new hard drive with no use apart from this. That could have been an issue before (I didn’t check it) butnot now.
Other technical stuff that I don't understand but you may:
I have…… Mac OS X Version 10.6.7 with all updates onit. Processor 2.8 GHz Intel Corei7. Memory 4GB 1067 MHz DDR3.
iDVD version 7.1.1
HardwareOverview:
Model Name: iMac
Model Identifier: iMac11,1
Processor Name: Intel Core i7
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 4GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: IM111.0034.B02
SMC Version (system): 1.54f36
OPTIARCDVD RW AD-5680H:
Firmware Revision: 3AHB
Interconnect: ATAPI
Burn Support: Yes (AppleShipping Drive)
Cache: 2048KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL,-RW, +R, +R DL, +RW
Write Strategies: CD-TAO,CD-SAO, CD-Raw, DVD-DAO
Media: Toshow the available burn speeds, insert a disc and choose View > Refresh
If you can solve this you are better than the 'apple geeks' in the shop and the service technicians in the service centre (and of course me but that's no achievement).
Eagerly awaiting your reply.
Jayne -
Why am I not getting to buy anything on here so I can keep playing my game and my credit card is on file, it keeps telling me that I have to visit you people.... I am getting very tired of this ****, and if u people have a block on my account I am going to be ****** because I did not give anybody permission to do it.... So get this **** fixed now.........
User to user forum.
No apple here.
Ranting and arrempting to cuss at us will get you nowhere. -
While working today on our old XP, I was told Firefox update failed because it was a trick. Yesterday a Firefox updated was okayed on our laptop (Vista). How can I tell if we have infected ourselves? Thanks.
This issue can be caused by the presence of leftover files in the Firefox program folder (defaults\pref) like a file firefox.js that overrides the update URL with a wrong link.
Do a clean reinstall and be sure to remove the Firefox program folder to remove the file(s) that cause the problem.
See:
*[[/questions/826858]]
See also comment 36:
*[https://bugzilla.mozilla.org/show_bug.cgi?id=653830#c36 Bug 653830] - Popup notice Software Update - Update Failed - Something is trying to trick Firefox into accepting an insecure -
Our iMac was under warranty when it began freezing and or crashing. I have spent several hours on the phone with a supervisor and had the machine in 2x. We have also had a repair done in our home. The problems persist. We feel apple owes us a new computer. Help!!!
Do you have a written record of your attempts to get it repaired? When you took the machine "in" for repairs, did you take it to an Apple Store or to an Apple Authorized Reseller or Repair Facility, and do you have copies of invoices or statements showing what repairs were made? If the answers are yes, you need to be persistent in attempting to get a new computer. Ask to talk to the supervisor's supervisor to "escalate" the complaint to a higher level. Get copies of all your repair information and send a letter to the Apple Customer Service people in California and ask them for help.
If your iMac was under warranty when the problems started and the problems have not been resolved, your position should be that the problems should still be fixed or the computer replaced even though the warranty may have expired in the interim. Do you live in the US? If yes, your home state has a Consumer Protection agency. File a complaint with them and ask for their assistance in mediating and/or resolving the matter. -
Since updating to the latest version of iTunes, I have been unable to sync ANY of my devices (iPod
I recently updated to the latest version of iTunes. Since updating, iTunes does not recognize any of my devices (iPod or iPhone).
When I plug in my iPhone it doesn't even recognize that it is plugged into the computer (although the cord works and the USB port is good).
When I plug in my iPod (on the same cord) an error message pops up in iTunes and immediately kicks/ejects. "An iPod has been detected, but it could not be identified properly..."
Please help!Follow these instructions to completely remove Apple software
http://support.apple.com/kb/HT1923
Then use free Ccleaner to repeatly repair your registry until it's fixed.
http://www.piriform.com/ccleaner/download/standard
download iTunes again from Apple.
Your content will remain. -
I HAVE AN I PHONE 5C AND CANT GET IT TO DISABLE THE ACCOUNT FROMPREVIOUS OWNER
Only the previous owner can remove the activation lock. Talk to them about it.
-
is there a way to increase the space on my ipad?
You can't increase the internal capacity of the iPad, they aren't upgradeable - all you can do is copy content off and on the iPad via your computer's iTunes as when you need it, or potentially use the cloud (depending on what is available in the cloud in your country) e.g. only sync large items such as tv shows and films onto the iPad when you think that you might need them, otherwise use that storage for your other apps/content. There are also some wifi-enabled external drives that can be used to stream media content to the iPad e.g. Seagate GoFlex Satellite and HyperDrive are a couple of examples
-
I have been trying to buy apps for my iPad 3 but every time I try to use a card it gets declined.i have tried 5 different cards so far. There is no info anywhere in apple website about purchasing apps in India. They are selling their devices for such a high price in India and then they cheat us by not letting us download any app.
<Edited by Host>angelsugam wrote:
I have been trying to buy apps for my iPad 3 but every time I try to use a card it gets declined.i have tried 5 different cards so far. There is no info anywhere in apple website about purchasing apps in India. They are selling their devices for such a high price in India and then they cheat us by not letting us download any app.
<Edited by Host>
Have you contacted the iTunes Store about your problem and asked for assistance? If not, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. Note that you must be using a valid credit card of the type accepted by the iTunes Store and issued and with a billing address in India. Cards from other issuers, cards from another country, or debit cards will not work.
Regards.
Maybe you are looking for
-
Safari wont open keeps crashing, please help!
Hi As the subject suggests I can't even open safari it crashes each time, below is the crash report. Running 10.9.5 Process: Safari [557] Path: /Applications/Safari.app/Contents/MacOS/Safari Identifier: com.apple.Safari Versio
-
More questions re: UTF-8 and Latin encoding
Hi I've really tried to do my homework before posting here, so I hope I'm not double-posting... I've read all the discussions I can find, followed instructions on http://homepage.mac.com/thgewecke/iwebchars.html and spoken twice to my ISP who provide
-
I recently went to use my computer (MacBook Pro) and all of a sudden the sound was gone. The icon for sound is completely grayed out and the buttons on my keyboard don't work. When I go to system prferences there is no 'internal speakers' option eith
-
Multi object not exported while clicking Edit Object in "Acrobat X Pro to Photoshop CS5"
Subject: Multi object not exported while clicking Edit Object in "Acrobat X Pro to Photoshop CS5" I unable to get all selected object (images) which from Acrobat X pro to Photoshop CS5, I getting only one image. It was working fine when used Acrobat
-
Erasing XP and installing Mac OS 10.4.7
I removed OS 10.4.7 from my iMac a while ago so I am only running XP on it. I want to put the Mac OS back on and have a partition so I can still run XP. It seems to me that the only way to make this happen would be to completely erase the the hard di