I have bought Adobe Photoshop Elements 13 and I try to get my serial number with my activation ID but I get a message that my ID is not good. What can I do?

Where can I get a serial number with my activation ID if it dosen't work on the ADOBE site?

Well, for your ID just use the ID and password you're using here. If you meant your redemption code rather than your ID, try this:
Redemption Code Help

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I have bought Adobe Photoshop Elements 10 last August 2013 and having problems with installing it on Windows 8.1?

I have bought Adobe Photoshop Elements 10 last August 2013 and having problems with installing it on Windows 8.1. Why am I having this problem?

You can check you Adobe account online to see if the serial number is registered under your account. If not then your only option will likely be to contact Adobe Support directly thru chat to see if they can provide you with a/the serial number. For them to do so will require you being able to prove ownership.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I have bought a photoshop elements and have installed it on my MacBookPro. I have just bought an iMac and what to install on this computer as well. The iMac does not have a disc drive. I have copied the file onto a remote hard drive and tried to install b

I have bought a photoshop elements and have installed it on my MacBookPro. I have just bought an iMac and what to install on this computer as well. The iMac does not have a disc drive. I have copied the file onto a remote hard drive and tried to install but it thinks I have a pirate copy. What can I do?

If you click the link in my first post in this thread, then click "still need help? Contact us" it takes you to a page that looks exactly like the page where you started, but isn't. Select PSE for the program you want help with, click "Activation and Signing In" for the problem area and you will see this:
The gray area below the blue bar is a link to start a chat.

I am attempting to use my new adobe photoshop elements 12. I asked for a serial number per instructions, typed in the serial number and am being told it's not valid- please help.

I am attempting to use my new adobe photoshop elements 12. I asked for a serial number per instructions, typed in the serial number and am being told it's not valid- please help

First make sure you are using the correct code for the serial number. To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
https://redeem.licenses.adobe.com/getserial
If you still have a problem you can contact Adobe Support using chat and they might be able to assist you.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Bought Adobe Photoshop Elements and Premiere Elements 9 at a thrift store...

The card that is has the serial number that's supposed to be with the box isn't in there and nor do I know what to do or if I could even get a serial number. Thanks!

Then I think you bought something useless. A PSE9 installer can be downloaded from Adobe for free: http://www.adobe.com/downloads/other-downloads.html
The only thing that is worth money is the serial number, or a redemption code that can be converted into a serial number.
If the software wasn’t new-in-box then it is likely someone already registered the software to themselves and they are still licensed to use it unless they did an ownership-transfer-process on Adobe’s website and designated you as the recipient.

I have bought Adobe Photoshop Elements 10 and Photoshop Premiere Elements 10.

My husband installed it on the laptop pc. And I wanted to install it on the mac. I am getting error messages. How many computers can I install this product to?

You can install and activate on 2 machines. Anyway, without knowing the exact errors and some more detailed info nobody can help you.
Mylenium

How do i find a serial number for adobe photoshop elements and adobe premiere that i purchased in a store?

i have bought adobe photoshop elements and adobe premiere elements in a bundle pack from a store and i cant find a serial code on the box that works so if someone could help me with that, that would be great!

Hi Michael,
Please refer the following help article on Find your serial number quickly
Hope this helps.
Please let us know in case of any problem.
Thanks and Regards,
Sumit Singh

I bought Adobe photoshop element , I have redemption code but I found nowhere to enter it

I bought Adobe Photoshop element and have redemption code but I found nowhere to enter it

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know wh

I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know what to do anymore. I know its non returnable once opened and the package wasnt tampered with when I bought it. im at a loss on what to do

Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get my serial number?

I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get the serial number, you guys made so difficult.

Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
If you still need help...
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

Am new to mac. Just purchased downloaded adobe photoshop elements and in order to open it, it wants a serial number. I downloaded it, so I don't have a redemtion number or a serial number. Obviously I am missing something; however I really do want to t

Am new to Mac. Downloaded Adobe Photoshop Elements and am trying to open it but they want a redemption code and a serial number. Since I downloaded it I don't have either of those but apparently I am missing something because I can't use it unless I enter that info and I don't know where to find it. Can you please help me figure this out. If I purchased the software I would have the serial number but as I said, I purchased and downloaded. Marianne

Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

Hi hello i bought adobe photoshop elements but when i typed my serial number in and push on install i get this - 1 fatal error(s), 0 error(s) can tell me someone what i did wrong ?

hi hello i bought adobe photoshop elements but when i typed my serial number in and push on install i get this - 1 fatal error(s), 0 error(s) can tell me someone what i did wrong ?

Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

Have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help

have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help

do you have a white box inside the outer box and containing the disc sleeve/disc? In my case, it was on the white box. For Photoshop elements it is all numeric and starts with 1057.
Brian

I have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn't get through? can I still get my money back?

i have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn’t get through? can I still get my money back?

Hi ...
If you have anti virus software installed, you need to disable that in order to download apps.
Apple's policy clearly states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
edited by: cs

I Bought Adobe Photoshop Elements 11

I bought Adobe Photoshop Elements 11 & Adobe Premiere Elements 11 one year ago for windows. Can i use it on my new mac?

yes, if you use the mac installation file(s).
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I have bought Adobe Photoshop Elements 13 and I try to get my serial number with my activation ID but I get a message that my ID is not good. What can I do?

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